Every business is subject to service failures. The process of correcting these failures and turning disappointed customers back into happy ones is called service recovery. This is particularly important in the hotel business, where there are many moments of truth where customers may become dissatisfied. To further complicate things, service recovery is a process where you may have to correct errors of others - people beyond your control. The research field is relatively new and there are no turn-key solutions as to how to systematically work with service recovery.

Syftet med denna studie är att beskriva vilka natursyner som förmedlas i barnfilmerna Happy Feet (2006) och Wall-e (2008). Detta för att undersöka om de kan användas inom utbildning för hållbar utveckling i förskolan. Det har utförts en ekokritisk studie av materialet med ett idé- och ideologikritiskt perspektiv. Denna studie har utförts i strävan efter att bidra med ny forskning för området utbildning för hållbar utveckling inom förskolan, då det är ett tunt utforskat område.Resultatet av studien är att den antropocentriska natursynen dominerat i båda filmerna, men att de samtidigt ifrågasätts mellan raderna. Slutsatsen av studien är att innehållet i filmerna går att använda som underlag för undervisning, till exempel för att kunna föra en diskussion i barngrupp om natursyner..

Syftet med denna studie är att beskriva vilka natursyner som förmedlas i barnfilmerna Happy Feet (2006) och Wall-e (2008). Detta för att undersöka om de kan användas inom utbildning för hållbar utveckling i förskolan. Det har utförts en ekokritisk studie av materialet med ett idé- och ideologikritiskt perspektiv. Denna studie har utförts i strävan efter att bidra med ny forskning för området utbildning för hållbar utveckling inom förskolan, då det är ett tunt utforskat område.Resultatet av studien är att den antropocentriska natursynen dominerat i båda filmerna, men att de samtidigt ifrågasätts mellan raderna. Slutsatsen av studien är att innehållet i filmerna går att använda som underlag för undervisning, till exempel för att kunna föra en diskussion i barngrupp om natursyner..

Marks do not only work as an acknowledge of the effort that has been made under a long period of time, but also as a receipt for eligibility to further studies. Within the political debate, marks have often caused a big discussion among the political parties. That is due to the obvious difference between the political parties on the left, and their counterparts on the right. However, there is one thing that they all have in common. Everyone of them have plans of measure within their political agenda, regarding the use of marks.The aim of this study has been to try to understand the way pupils think about marks.

Syftet med denna studie är att beskriva vilka natursyner som förmedlas i barnfilmerna Happy Feet (2006) och Wall-e (2008). Detta för att undersöka om de kan användas inom utbildning för hållbar utveckling i förskolan. Det har utförts en ekokritisk studie av materialet med ett idé- och ideologikritiskt perspektiv. Denna studie har utförts i strävan efter att bidra med ny forskning för området utbildning för hållbar utveckling inom förskolan, då det är ett tunt utforskat område.Resultatet av studien är att den antropocentriska natursynen dominerat i båda filmerna, men att de samtidigt ifrågasätts mellan raderna. Slutsatsen av studien är att innehållet i filmerna går att använda som underlag för undervisning, till exempel för att kunna föra en diskussion i barngrupp om natursyner..

The purpose of this thesisis to examine the female body ideal of the Swedish fitness blogs and how it is reproduced. To answer the research question five of the most read female fitness blogs were chosen for a critical discourse analysis. The results show that pictures is an important communication event. The ideal is reproduced by representing bodies with desirable attributes in environments and poses that communicates positive feelings. There is a dialectic relation between picture and text in each published post.

After been told that an ordinary winter service for our combine should cost more than 20000 SEK, not included spare parts, I decided to write this paper about today?s requirement of the workshop on a farm. I think that the lack of proper premises is the reason way not more of the ordinary machinery maintenance or upkeep is performed on the farm. When I did my literature survey I found that the Swedish environmental code, set by the Swedish law regulate how drain or sewer should be built. The environmental code however leaves a lot for your own interpretation. It might not be so bad but it must be very hard for the local environmental office to interpretation the regulations, since they are the ones that gives permission for the sewer in your workshop.

After been told that an ordinary winter service for our combine should cost more than 20000 SEK, not included spare parts, I decided to write this paper about today?s requirement of the workshop on a farm. I think that the lack of proper premises is the reason way not more of the ordinary machinery maintenance or upkeep is performed on the farm. When I did my literature survey I found that the Swedish environmental code, set by the Swedish law regulate how drain or sewer should be built. The environmental code however leaves a lot for your own interpretation. It might not be so bad but it must be very hard for the local environmental office to interpretation the regulations, since they are the ones that gives permission for the sewer in your workshop.

Syftet med denna studie är att granska hur man som nautiker skall framföra sitt fartyg med hänsyn tagen till säkerheten och sjövägsreglerna i en korsande situation där ett väjningsskyldigt fartyg inte väjer. Vi genomförde en fallstudie bestående av en simulatorövning för ovetande styrmän och semistrukturerade intervjuer med nautiker från Stena Line, Scandlines och Wallenius. Genom att testa intervjurespondenternas lösningar i fartygssimulatorn på Sjöbefälsskolan i Kalmar kom vi fram till för- och nackdelar med olika sätt att agera. Vi har fått en ökad förståelse för hur sjövägsreglerna bör tillämpas i korsande situationer som vi vill att läsaren ska kunna tillgodogöra sig genom att läsa vårt arbete. Styrmännen som intervjuades berättade att de upplever att det är vanligt med fartyg som inte följer sjövägsreglerna..

The knowledge that citizens have of their own municipality is very useful for the local politicians and planners in the event of such a major reconstruction in the neighborhood. It is the residents in the area that are most affected, and their view on the reconstruction is valuable if the end result will be as good as possible. Since the municipality builds for the citizens, and wants them to enjoy the outcome of the reconstruction as much as possible, it is essential that the municipality get a chance to inspect the citizen?s views and experiences about it in an early stage. If the citizens don?t want to get involved, or if only a few people involve themselves, it will be difficult for the municipality to find a solution satisfactory to all.

Abstract- Stress, conformity, groups and self-worth in high-school girlsThe aim of this questionnaire-survey was to investigate the experience of stress and symptomsof stress in high-school girls, and to examine if the experienced symptoms of stress could bepredicted by groups, self-worth and conformity. Another purpose of this study was to describethe girls own thoughts concerning these factors. 80 girls between the ages of 15-18 yearsanswered the questionnaire. The results showed that stress could be predicted by theexperience of conformity, but not by the experience of belonging to a group and self-worth.The most common symptoms of stress were tiredness, problems to concentrate and headache.The girls reported that they thought that girls of their own age were ?slutty and cocky?, andthey thought that it was important to look good, but at the same time many girls were happyabout themselves and they had realised that they had to live with who they are.Keywords: high-scool girls, stress, groups, self-worth, conformity.

The purpose of this study is to investigate how much influence children perceive and feel that they have in terms of after-school activities and offerings. I have also tried to find out how much influence the children in the selected after-schools feel they have. This is to highlight how children themselves perceive their influence and if the children are aware of their rights in terms of participation and influence. The study also wants to highlight the forums and the ways in which children feel that they are heard. The study used questionnaires and group interviews were made of 15 children aged 8-9 years from two after-schools, located in two different schools in the same municipality.

A new shipyard on the island of Beckholmen consisting of a new ship hall and complementary workshops. The program is extended with rentable industrial space for other smaller companies to take advantage of synergies with the yard and to create an active maritime cluster around Beckholmen. By building a marina and a port at the northern shoreline of the island the shipyard can expand their potential customers to non-commercial and larger recreational boats that are becoming increasingly common in Skärgården. The port is also supplemented with a combined naval fuel station, harbor office and a small café. The boat traffic in the region gets a additional stop at the end of the port and act as an additional gateway to Djurgården. Several small retail spaces with direct access to the water is created along the promenade between the port and Djurgården. The shipyard gets a modern and efficient industry building, while the island is made available to the public again, and Beckholmen will hopefully take an equal place in the city's consciousness as it does visually in the inlet to Stockholm..

This paper is about the extent to which simplified penetration calculations ofsmall-caliber projectiles is a useful tool for assessing the physical protectioncapability. The work should be seen as an attempt to create an accessible tool inthe form of a simplified equation that allows for a better and safer use of thenaval vessels. The tool will also be used at different levels so that decisions andinstructions could be clearer.Performed calculations show a very limited capacity of a ship's basic design interms of physical protection against the use of small-caliber projectiles.How do we know that the calculations correct? By verifying the calculations withpractical shooting tests, a substantial condition to answer the question will becreated. To shoot against a material with two different thicknesses estimated toproduce perforation and non-perforation is a good approximation of the equationusability in the context..

According to the core contents in the curriculum for the compulsory school 2011 for the subject Physical Education grades 7-9, teachers of the subjects shall give their students knowledge about body ideals within sports, and the society as a whole. The purpose of this study was to examine and analyze the attitude toward body ideals of the students soon to leave secondary school. The study was based on a quantitative survey with 70 participating students from three different schools. The results show that the schools, according to the students, do not inform the students about body ideals. However, the result shows that the students consider body ideals as an important topic that needs to be dealt with in school, since they consider the adolescences of today are living with a pressure telling them what to look like.