The structures of organizations have gone through a dramatic change over the last years; as a result customer service is no longer a small side activity but a critical part in customer relationship management. Development in information technology has created opportunities as well as challenges for organizations when it comes to providing a customer service with capacity of sensing and responding to customers' needs. Previous research shows a relationship between customer response capability and customer knowledge processeses, this study investigates and confirms this relationship. However, findings show that dedication and understanding for customers needs has a direct impact on both customer response capability and customer knowledge processeses, this result indicates that customer knowledge processes and customer relationship management are difficult to differentiate. Furthermore, this study explores IT-related resources impact on customer response capability and customer knowledge processes.

Introduction: Pain is a subjective experience. People subjected to pain often experience a reducedquality of life. Chronic pain is pain that has been going on for at least threemonths.Problem area: People with chronic pain are subjected to unnecessary suffering and disability. Therefore it is crucial that the nursing staff takes their situation seriously.Purpose: The purpose of the study was to describe the patient's? experiences and apprehensionof living with chronic non-malignant pain, and how this affected their everydaylife.Method: Systematic analysis of 23 depicting articles.

Some researchers claim that we are witnessing the advancement of becoming a network society, and in spite of the different problems associated with the network form of organization, many cities still choose to engage in different types of networks. On account of that the aim of the study is to examine which expectations Swedish member cities of the network Eurotowns might have, and if their actions in the initial period of engagement in Eurotowns mainly could be explained by ?Logic of Consequentiality? or ?Logic of Appropriateness?.A qualitative research method was used and a major part of the empirical material consists of the information given by the interviewees.Regarding the expectations Swedish member cities have on Eurotowns, the result showed that five main areas could be identified mutual resource exchange, activities, breadth, security and meeting place. The results also showed that the actions of Swedish member cities may vary between ?Logic of Consequentiality?, ?Logic of Appropriateness? or a combination of the both logics.Furthermore the study also provides empirical evidence supporting the previously theoretical criticism expressed regarding the central assumption that the strategic actions of an actor can be regarded as a direct consequence of the mutual resource dependency..

Background: Over the past 30 years the incidence of overweight and obesity has increased. Obesity is a risk factor for many diseases, for instance type 2 Diabetes, cardiovascular diseases, many types of cancer and musculoskeletal diseases. That ready available food today is so accessible can be a reason for the public health problems of overweight and obesity.Objective: The aim was to study what possibilities and barriers there are for fast-food restaurants to sell healthy food.Methods: Information was collected by seven telephone interviews and two respondents answered by e-mail. Nine persons that were in charge of the menu at different fast-food restaurant chains in Sweden participated in the study.Results: To have a large variety was considered to be a problem for selling healthy food, also because the sale of it was low in some of the fast-food chains. Some of the informants did not find any problems with selling healthy food and it was regarded as an opportunity to get more consumers.Conclusion: The demand for healthier food has increased, and the offer and sales of it has also escalated.

The purpose of this literature study was to describe how patients experience their quality of life while undergoing a pacemaker implantation. Searches were carried out in the databases Academic Search Elite, Ebsco Host, Pub Med, Pub Med Central, Science Direct and manually. Keywords used were quality of life, treatment outcomes, emotions, pacing and life. This resulted in nineteen peer rewieved articles that were selected for the study results. The results showed that patients undergoing a pacemaker implantation experienced an improvement in their physical health with increased functional status, more energy and strength.

Den här studien handlar om symmetriundervisning i grundskolan. Litteraturen lyfter fram olika arbetssätt inom symmetriundervisningen som att testa, konkret göra, beskriva samt diskutera för att eleven ska lära sig använda och skapa sig förståelse för begreppet symmetri. Syftet med denna undersökning var dels att fastställa vilka arbetssätt som lärare verksamma i årskurs 1-6 i Luleå kommun använder sig av samt att se om det skett någon utveckling kring undervisningen av symmetri i och med att kursplanen 2011 (Lgr 11) har lagt till symmetri i det centrala innehållet för matematik. Symmetri stod inte med i föregående kursplan (1994).Undersökningen som utförts är en tvärsnittssurvey där datainsamlingen har bestått av en enkät som skickades ut via mail. Enkätsvaren visar att 90 % av de lärare som besvarade enkäten använder sig utav något av de arbetssätt som litteraturen förespråkar.

Syftet med denna studie är att ta reda på om den kommunala demokratiska processen har berörts av projektet Medborgarpaneler. Vi fick uppdraget av Gnosjö kommun att genomföra en halvtidsutvärdering av projektet. Projektet startade i november 2007 och kommer att pågå under tre år. Vi har använt oss av både kvantitativa datainsamlingsmetoder och kvalitativa djupintervjuer, som vi senare har sammanställt och analyserat, för att få fram material till vår undersökning.De resultat som vi fått fram visar på att det är ett lyckat projekt från kommunen och att det finns ett intresse att utveckla det efter projekttidens slut, detta enligt de politiker vi intervjuat.Valet av intervjupersoner gjordes på följande vis, vi mailade politiker i Gnosjö kommun och de tre första som svarade intervjuade vi. Vi skickade också ut enkäter till deltagarna i Medborgarpaneler via de befintliga mail-listorna som fanns.

Sjuksköterskan kommer i kontakt med patienter som genomgått en hjärtinfarkt i sitt dagliga arbete, en del av dessa patienter är rökare. Syftet med denna beskrivande litteraturstudie var att beskriva rökvanor hos patienter som drabbats av en hjärtinfarkt. Resultatet bygger på vetenskapliga artiklar publicerade mellan 1997 till 2007 ifrån databaserna MedLine, Blackwell Synergy och Science Direct. Den här studien visar på att trots att patienterna har drabbats av en hjärtinfarkt betyder det inte att de slutar röka helt eller fortsätter att vara avhållsamma om de slutar. Ungefär hälften av de patienter som upphör med sin tobakskonsumtion i samband med en hjärtinfarkt har börjat röka igen inom en fyraårs period.

The aim of the study was to explore the methods used in horticultural therapy gardens in rehabilitating people suffering from fatigue syndrome. Nine horticultural therapy gardens were contacted of wich three chose to participate. Using case study as method e-mail interviews was carried out with the participants about their establishment and what kind of theories they based their methods upon. The material collected from the interviews was complemented with additional data from the establishments web pages and information pamphlets. Collected data was processed trough content analysis and then formed as background for the development of a program theory for horticultural therapy.

Since the beginning of the twenty-first century, China has captivated global attention due to its astonishing economic growth. This development has resulted in an enormous growth in foreign direct investments, as well as the country?s new role aseconomic super power. When joining the World Trade Organization in 2001, China agreed to adhere to the minimum requirements of the organization?s several multilateral agreements.

The thesis is about integration in the city and how integration can be improved through physical planning. Segregation can result in changing peoples? prerequisites in our society. Opportunities in life become dependent on what area of the city you live in or where you grew up. Integration denotes acceptance for all people, while different cultural and ethnic identities are preserved at the same conditions for everyone.

Fairtrade is a certification of products that has grown from the criticism of conventional trade. By increasing the focus on the producers? economic and social conditions, poverty can be fought and the producers? voice in the marketplace can be strengthened. Fairtrade City is a certification for municipalities who wish to engage in ethical consumption. The purpose of this thesis is to understand the Fairtrade City concept and how this can be a tool for working towards sustainable development. To be more concise, we want to answer the following questions: Why does Örebro municipality work with the Fairtrade City certification and how can Fairtrade City be used as tool for working towards sustainable development? The thesis is based on qualitative interviews and e-mail interviews with members of the steering committee for Örebro Fairtrade City and on literature studies. We have in our thesis identified Örebro Fairtrade City as a result of 1) that Örebro municipality through Fairtrade City wants to change their surrounding environment by engaging in ethical trade 2) that the surrounding environment effects Örebro municipality through isomorphism regarding its way to deal with sustainable development 3) that the municipality through its work with ethical trade becomes legitimized by their surrounding environment.

Sweden is a member of the European Union (EU) since 1995. The association results in considerable proportions of the European law, also called EC-law, for Sweden. The legal system has precedence above Swedish law, which forces our national court to take consideration into and interpret the law in the light of EC-law.Sweden doesn?t possess a general legislation of discrimination. An appointed committee investigates the matter and the requirement of a common law, including all discrimination prohibits.

Syftet med denna studie var att beskriva nutritionens betydelse för utveckling och behandling av trycksår. Studien genomfördes som en beskrivande litteraturstudie. Metoden som användes var att genom sökningar i databaserna PubMed och Science Direct finna vetenskapliga artiklar. Till studien användes 16 artiklar. Resultatet visar att det är av stor vikt att tillsätta extra näring redan när det finns en risk för att trycksår kan utvecklas.

Syftet med studien är att söka förståelse för hur rekryteringsföretag och kundföretag kommunicerar för att rätt kandidat skall bli anställd. Frågeställningarna som vi avsåg besvara var hur kommunikationen sker mellan rekryteringsföretag och kundföretag, hur respektive part säkerhetsställer att de har förstått varandra samt vilka störningar som kan finnas i kommunikationen mellan parterna. Studien har genomförts med en kvalitativ metod i form av intervjuer. Urvalet bestod av två rekryteringsföretag samt fyra kundföretag i Halland. De rekryteringsföretag som valts arbetar enbart med rekrytering.