Problem: Which factors affect customer satisfaction in a non-physical bank relation? Purpose: The purpose with this thesis is to study what creates customer satisfaction in a non-physical bank relation. We look at this by conducting a case study in which we studied the opinion of customers who uses the e-bank at FöreningsSparbanken. Method: We have used a qualitative data method through which we have received answers from our respondents, these we have interpreted to form information, which we have used in our analysis. In our empirical study we have used a case study in which we have chosen to interview both customers and co-workers to get an answer to our problem.

This report is the final part within our education, Industrial Organization and Economy focusing on Logistics and Management at Jönköping School of Engineering. The aim with this report is to coordinate recycle drives for deposited aluminum-cans and bottles collected from grocery stores within Jönköping county and locality.In the present situation both aluminum cans and bottles filled with drinks are distributed to the grocery stores by the brewery?s own distributers. At the same time as they supply the drinks they also discharge the grocery stores units with restored aluminumcans and bottles. To make it easier for the grocery stores to handle the goods in the future, all distribution of drinks ought to be directly delivered to the grocery stores own separate central warehouse.

Simulation means running a model of a system with suitable input and observing the corresponding output. Real-time environment simulation is a special kind of simulation used to simulate a control system's environment in real-time. This is done to test the control system before it is used in its real environment. In this project, computer simulation of a certain kind of environments, called track-based systems, is studied and a general model for track-based systems is developed. In this model, track layouts are represented by graphs, which is a flexible and extensible representation and a method for visualizing these layouts is presented.

Saab Bofors Dynamics AB is looking for ways to let the employees work wireless in the future. The security in Wireless Local Area Networks (WLAN) has not been considered very reliable, but new standards and protocols have been developed to enhance the security in WLAN. Since most wireless components soon will have built in support for wireless communication, it is important to have a model to deal with secure wireless communication ready. This is necessary because it is important to protect the company?s information related systems, ensure contingency in the daily work and maintaining the trust of the market and the authorities.

Nanofiltration is a proper way of preparation of drinking water. The process has a lot in common with reverse osmosis where a semipermeable membrane is used to separate a pure water flow from the remaining water. A pilot plant was used to ensure that nanofiltration is a suitable technology for a specific waterworks station in Glemmingebro, Ystad. The purpose was also to find out if a pH-adjustment is needed for feed water in a possible full scale plant.  In this case nanofiltration is used mainly to remove sulphate and calcium since the raw water contains concentrations of these substances which exceed the limits for potable water. It is important to receive a high recovery (RC), otherwise the deliviery of water won?t be high enough.

The aim with this study was to investigate how a few teachers in Swedish, at upper secondary school, are using computers in their teaching, and what approach they have towards using computers in teaching. A qualitative study has been made to accive a result, on this matter, were five currently teaching teachers in Swedish, at different upper secondary schools, have been intervjued. The teachers answered questions concerning how and in what speciefic fields of study they use computers, the computer program and -tools they are using and what benefits and disadvantiges they see with computers in teaching. They also answered questions concerning the availability of computers at the schools which they are working. The study showed that the way teachers are using computers in their teaching, and the amount they are using them varied between the teachers; but all are using computers mainly with the purpose to write texts and to search for information. All teachers also had in common that they are using computers not as frequently and in a different way when grammar is concerned. It appered that the teachers were mainly positive to use computers in their teaching, even if some teachers acknowleadged more disadvantiges than the others.

After the orange revolution in Ukraine, hope was given to achieve fullydemocracy in the whole society. However, this has not been the outcome; theUkrainian public administration still has problems to deliver what the societydemands. By answering the question: ?Which problems have the publicadministration to become democratic and how can we explain them??, we analyzethe failures within the public administration to accomplish democratic procedures.The empirical material in this thesis is mainly obtained from interviews andresearch during a field study in Ukraine. The problems for the civil servants inUkraine to act as guardians of the society are strongly connected to an inadequateprofessional knowledge.

Sammanfattning Systemutveckling är ett av de områden som snabbt har etablerat sig på marknaden. Trots detta faktum har inte själva utvecklingsprocessen förändrats nämnvärt under åren som gått. Samma problem som fanns beskrivet i böcker från början av 90-talet cirkulerar fortfarande inom detta område. Många av de problem som uppstår inom systemutveckling kan leda till system som inte fungerar på rätt sätt. Det kan även leda till högre kostnader och missnöjda kunder som i sin tur leder till lägre inkomster.

This report is written on the assignment by Nexans IKO Sweden AB in Grimsås which is a cable manufacturing company. Nexans IKO Sweden AB was in need of help to examine possibilities for saving energy by saving compressed air, in first place by using the compressed air more efficient. The task was to determine the present situation, making the airwipe stations more efficient by reducing the consumption of the compressed air and in turn save money. Even the aspects of the working environment were discussed as the noise levels from the pneumatic systems and engines are usually high. A schedule over the airflow in the factory and the inventory over current airwipessituation was made.

Huruvida informationsspridning i en organisation är effektiv eller inte kan bero på många olika faktorer. Detta examensarbete behandlar kommunikation och informationsspridning via elektroniska medier. Mänsklig kommunikation som involverar överföring av elektroniska signaler mellan datorer benämns ofta som "Computer Mediated Communication", denna disciplin beskrivs och relateras till användandet av intranät och e-post. Syftet med detta examensarbete är att komma fram till om intranät eller e-post bör användas för att en effektiv informationsspridning skall uppnås. En undersökning för att jämföra dessa båda informationskanaler genomfördes på Volvo PV med hjälp av enkäter och intervjuer.

Detta arbete undersöker frågan om hur man kan gå tillväga för att skapa en känsla av liv i en postapokalyptisk spelvärld med hjälp av färger, former och animationer i en egen spelproduktion. Arbetet tar upp flera teorier kring spelutveckling, post-apokalyptisk fiktion och färglära. Arbetet tar också upp verktyg som användes i produktionen av det spel som skapades och hur arbetet fortskred. Diskussionen som följer tar upp hur metoderna som användes påverkade resultatet och vad resultatet blev, samt hur man gick tillväga för att tolka det. Slutsatsen som dras i diskussionen visar att det är möjligt att skapa en känsla av liv i en postapokalyptisk spelvärld i en egen produktion och hur man kan förbättra de metoder som använts i en eventuell uppföljning av detta arbete.

The Swedish Armed Force has a need to streamline the preparation of an exercise in tactical training for soldiers because the preparation of an exercise is currently laborious and time consuming when commanders manually share files to each computer that will be included in the exercise. The degree project was to create a file sharing program within the internal network of the Defence Forces? international centre (Swedint). The program is used by the training management to effectively start up an exercise where soldiers train tactical training in a simulated combat environment. The training management use this program to upload files to a server which notifies all the computers on the network to download these files.

This report is a bachelor thesis presented at the department of Computer Science andEngineering at Chalmers University of Technology. The aim for the project is to find a simplemethod to measure and display physical quantities in a three dimensional room.The report describes a method to construct a system for measuring differentphysical quantities via sensors. The system must be built in a modular and expandable way tobe adaptable to different tasks.The system explained in the report consists of two parts;A physical scanner with moveable probes for carrying sensors and a microcontroller forcontrolling the probes and communicating with the next part.An application written in Java for storing the measured values and presenting them in a lucidperspective.It is possible to construct the scanner with different designs and circuitry, with multiplexers andflip-flops, to ensure that an unspecified number of probes can be added to the system and thatthey can be operated simultaneously.The Java application is written in a modular way, using a design pattern that separates eachindividual part of the application. It contains exceptions and interfaces that ensure a safe andexpandable application..

This project was about the creation of a shorter computer animated film. Thegoal of the project was to explore a different technique of the visual outcomethat should not rely on photorealistic rendering and how to find new interestingways to use 3d-graphic for visuals. A big part of the project was also toincorporate music to create a chosen atmosphere and impact on the viewer butalso to help the story forward and questions such as; ?How can you create anexpression for the feeling you want to transmit?? were formulated. The scenewas built up in a 3d-application consisting of a house and surrounding garden,which within an character was animated to tell the plot.

Creating instructions is not just about words, but also about text structure. A company creates many instructions to document their management systems, which often are presented through an intranet. This study examines how the text can be presented to make content understandable and give employees the knowledge to take action. An interview survey was made at Skanska Sweden and their management system "Vårt sätt att arbeta". The results show that it is mainly about creating an overview of the system and creating separations between different text sections.