This study focuses on the internal marketing and how it affects the complaints by companies? communication control. Our purpose with this subject is to increase the understanding of which components affects the relation between internal marketing, communication control and complaints. We have chosen the subject, internal marketing because it caught our interest in an earlier course. On the basis of the literature of costumer complaint there have not been so much research about it and that is why we have chosen this perspective on internal marketing.This study is based on a qualitative approach.

Aim: To investigate the observed issues about the economy units? importation in the municipal of Bollnäs, Sweden, and study the internal communication according to this matter. Method: This paper is written as a process where the information flow has been decided by the information held in the interviews. The interviews have dealt with the economy units issues and the communication linked to it, within the oganization. The persons that have been interviewed are Olle Nilsson Sträng -principal of the municipal executive board, Leopold Stoltz - head of the municipal, Jan Lahenkorva? principal of the youth and child care board Maj ?Britt Karlsson? head of the youth and child care management and Eva Eklunddirector of junior school.

The communicator has a professional role which is relatively unspecified and hard to define. To work with communication can mean several different tasks, who also might vary between different types of organizations. The purpose with our study is to clarify the professional title communicator and its meaning. By applying a power perspective on the communicators experienced professional role in meaning to find out who has the power over the communication.     Our study is made of qualitative interviews with four professional communicators working in private organizations. We have used semi structured interviews in our study which means that we before we went through with the interviews defined themes which the interviews were built upon.

Den här undersökningen syftar till att få en djupare förståelse för hur musik- och kulturskolans verksamhet kan se ut i framtiden. Jag vill få en inblick i vilka faktorer som påverkar utvecklingen av den kommunala musik- och kulturskolan, samt hur musik- och kulturskolan väljer att förhålla sig till dessa faktorer. För att undersöka detta har jag använt mig av kvalitativ intervju som forskningsmetod för att därigenom få fram fyra instrumentallärares och tre musikledares tankar och erfarenheter.Resultatet visar på flera faktorer som påverkar förväntningarna på den kommunala musik- och kulturskolan varav de mest framträdande är media, musikaliska trender, sociala faktorer och elevernas förväntningar på undervisningen. Dessa faktorer påverkar musik- och kulturskolan både som organisation och verksamhet, men också själva undervisningen. Bland annat visar undersökningen att musik- och kulturskolan behöver förhålla sig till att dagens elever har nya uppfattningar om vad det innebär att musicera och att lära sig spela ett instrument.

Customer service has traditionally consisted of telephone, mail, and later on chat.But the entry of social media has changed the way companies exercise customerservice. Companies should ask themselves whether the same type of traditionalcommunication may or may not function in a new channel and thus whether itcan be applied to social media.The purpose of this study is to describe the companies? use of customer servicein social media and how the communication differentiates from thecommunication in traditional customer service, and also to define the effect onthe customers? relationship to the company. To reach our conclusions we havecombined theoretical references with qualitative interviews.By our analysis, we found that the communication in social media expandsthe possibilities. By entering an unfamiliar channel, customer service has hadto adapt themselves and their language.

The communicating home concept has been defined byidentifying the dominating communication technologiesto/from and in the homes, the most important customerbehavior and user needs, the dominating products and thedominating actors of the industry.The evaluation of the communicating home industry has beenperformed with a five forces framework analysis and theoriesregarding value migration and value structures of industries. Ithas been concluded that actors of communication technologies,goods and access services will compete fiercely. The barriersof entry will however be high. When it comes to contentservices the situation is completely different. These actors will,to the largest extent, meet lower competition and low barriersof entry.

The purpose of this study was to investigate whether social counselling via chat conversations could meet the criteria for a professional conversation, and how the six social workers who were interviewed felt that it had affected the profession and the clients who are seeking their help.Communication, professionality, power, roles and regions are the key topics of this study. A hermeneutic approach has not only influenced the interviews but also the content analysis that was used to encode the results.The interviews revealed that the chat conversations was a successful tool but not entirely without difficulties. The initial contact making between the client and the social worker favours the client, since she/he remains anonymous and that was the main advantage of the method. The biggest concern however was that in the anonymity it is not possible to report cases that the social worker are obligated to. The changing of forum does not necessarily affect the professionality but due to the faceless chat conversation an entire dimension of communication disappears because the loss of body language.

The current election is causing a debate in the Swedish media. The parties are trying to convince voters by spreading interesting and informative messages through different kind of media. Social media has emerged as a new way of reaching voters. All the current parliamentary parties have implemented this communication channel into their marketing strategy. People have both admired and judged the channel´s applicability in election campaigns.

ABSTRACTBackground: After general anesthesia the cognitive ability is temporarily impaired. Cognitive recovery is necessary for the patient to be able to assimilate the information that she / he gets postoperatively. It also increases the patient safety. There are few methods to estimate and assess the patient's cognitive recovery before and after anesthesia. The purpose of this study is to test the usefulness of the instrument PQRS and to assess the patients cognitive recovery after anesthesia.

This thesis was performed at Scania?s purchasing department of non-automotive products inSödertälje, Sweden during spring 2007. The management of the purchasing department ofnon-automotive products believe that their internal customers might not have fullunderstanding of what the purchasing department does. This is a problem because the internalcustomers might not use the contracts negotiated by the purchasing department or they mightnot involve the purchasing department when making purchases.The purpose of this thesis is to examine if and how the internal customers? perception deviatesfrom the purchasing department?s perception regarding the task of the purchasing department.And also to create a communication package with the purpose of increasing the internalcustomers understanding of what the purchasing department does.

ABSTRACTTitle: Strategic Anarchy ? a study on WeActivists' communicative function inside WeSC.Number of pages: 69Authors: Frida Leijonborg, Nils Lindstro?mTutor: Jessica GustafssonCourse: Media and communication studies CPeriod: Second term 2013University: Division of Media and Communication, department of information science, Uppsala UniversityPurpose: Our aim with this paper is to examine the communicative role WeActivists play in WeSC's external communication, and also to investigate what it means to be part of the activist concept as individuals. This will be done by presenting WeSC's key values and investigate whether these are portrayed by the representation of the activists in market campaigns and personal interviews.Material/Method: We have conducted a qualititave study where we interviewed three WeActivists of various age and profession. Furthermore we did a semiotic analysis of 10 images from 7 advertising campaigns.Main results: Our results indicate that WeActivists play a significant role in WeSC?s external communication, and thus signifying that they play a major part in creating WeSC's brand identity.

Syfte: Syftet med uppsatsen är att kartlägga de värderingsmetoder som används för att fastställa verkligt värde på finansiella instrument och också granska hur dessa metoder redovisas. Därtill syftar uppsatsen till att diskutera problematiken för värderingskonceptet verkligt värde. Detta görs i två delar, utifrån standardsättarnas perspektiv och de finansiella institutens. Därefter utreds förbättringar inom konceptet som baseras på de två tidigare delarna. Metod: Uppsatsens undersökning utfördes via en fallstudie som baserades på kvalitativ data. Data inhämtade från två separata områden, tre redovisningsstandarder (SFAS 157, IAS 39 och IFRS 7) och årsredovisningar från 2007, hämtade från de tio största finansiella instituten (baserat på balansomslutning) ifrån USA respektive Europa. Resultat & slutsats: Undersökningen visade att rekommendationerna kring vilka värderingsmetoder som ska tillämpas är likvärdiga från de båda standardsättarna; prisnoteringar och värderingsmodeller, men inte toleransen kring värderingsmodeller, där FASB är mer tillmötesgående än vad IASB är.

The study aimed to highlight workplace meetings´ benefit and what level of development. The study was done at a school in Lidköping and included two qualitative observations. Most of the groups´ members were women; one man was included in each group, and there was a mixed age structure of the meeting participants. The collection of data was then paired with the scientific literature and scientific articles. .. Our results demonstrate that group 1 spend 59% of the time on information and 41% of communication.

Bakgrund och problemdiskussion: Användandet av finansiella instrument harutvecklats dramatiskt under de senaste åren och som ett svar på detta har utökadeupplysningskrav tagits fram. IFRS 7, som ska tillämpas för räkenskapsår som inleds den 1januari 2007 eller senare, för med sig krav på nya specifika upplysningar relaterade tillfinansiella instrument vilket för företagen innebär både svårigheter och kostnader. Med dettasom grund är det av intresse att undersöka vad som har hänt i årsredovisningarna efter attstandarden infördes.Syfte: Uppsatsen syftar till att undersöka i vilken utsträckning införandet av IFRS 7 har letttill en förändring i lämnade upplysningar om finansiella instrument av bolag noterade påOMX Nordic Exchange Stockholm. Ett ytterligare syfte är att undersöka huruvida lämnadeupplysningar påverkas av faktorer som inbegriper företagets storlek, i detta fall börsvärde, ochanlitad revisionsbyrå.Avgränsningar: Undersökningen syftar endast till att se i vilken omfattning upplysningarlämnas i årsredovisningarna. Således görs inga bedömningar gällande huruvida företagen hargjort rätt och inga omdömen om kvaliteten på upplysningarna ges.Metod: Studien genomfördes med en kvantitativ metod som omfattade 122 företag.Undersökningen är uppbyggd kring en kodningsnyckel i vilken information om företagenslämnade upplysningar samlades in för att sedan kunna summeras.

The purpose of this article is to explore the technologies of government that are created within gender disorder assessments as an institution. I have done so by utilizing Norman Faircloughs discourse analysing instrument ?communicative action?, which focus on the social institution as relational.The material is strategically chosen by gathering texts from the Swedish state, the psychiatric clinics, NGO:s and by performing interviews with transsexual patients.When analysing the communication of the main agents, I have concluded that practices highly are a result of repeating text and speech inside the institution. The psychiatric assessments can also be seen as an illustration in changes in how citizens are governed in advanced liberal societies, where the role of the state has been gradually reduced in favour of other agents.I consider that the change illustrates an ?acting at a distance?-mentality where the patient is introduced to participate in the definition of the care in what I call ?negotiation as a technology?.