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762 Uppsatser om Call centre - Sida 8 av 51

Upplevelser av information givna av distriktssköterska till personer med dubbeldiagnos diabetes mellitus typ 2 och KOL

Diabetes mellitus type 2 and chronic obstructive pulmonary diseases (COPD) are two of the most common diseases in the world and the amount are increasing. The treatments of these diseases are self care and a change of lifestyle. For this to be successful there is a need for the person to have knowledge about the diseases and a motivation for making changes in his or her lifestyle. Most of this information is given by the district nurse at the health centre. It is important to get a better knowledge of these persons experiences and how they used the information given to them.

Utbildar man en kvinna så utbildar man en hel nation ? En studie av ett ?Montessori Training Centre? i Tanzania

Syftet med uppsatsen är att sammanfatta Tanzanias utbildningssystem med särskild fokusering på kvinnors utbildningsmöjligheter, samt genom en etnografisk fältstudie vid ett ?Montessori Training Centre? i Tanzania presentera ett exempel på vad som konkret görs för att stärka flickors utbildningsmöjligheter. I uppsatsen presenteras resultatet av observationer, intervjuer och samtal rörande centrets uppbyggnad och funktion, kvinnors möjlighet till utbildning i landet samt tankar kring montessoripedagogiken. Slutligen lyfts vikten av gemensamma satsningar globalt, nationellt och individuellt för att utveckla jämställdhet mellan könen och skapa förutsättningar för ?utbildning för alla?.

Basmobilen

Today?s cell phones include more and more functionality, it is no longer uncommon to be able to connect to the Internet or take photos with the cell phone. In this thesis the question is if the cell phone users are interested in this new functionality. Are there people who are interested in a cell phone that in this thesis is called ?Basmobilen? (the entry level phone), which include the following functions; phone call, SMS, phone book, calling lists, clock and the possibility to change the call signal.

Centrumhandel i relation till externhandel : - en fallstudie om Strängnäs

In the 90's the establishment of external trade centers had a strong growth in Sweden, primarily in large and medium cities. Gradually took smaller towns by this development. In larger cities with larger and growing customer base than in small towns were not affected by the trade centers heavily, but in the smaller towns where the customer base was smaller, there was a risk that it created a negative competitive relationship between external trade center and trade in the citycenter. In some cases, competition is a positive development for both the citycenter and external trade areas, but in some cases there was a risk that the center became impoverished. In such situation there are theories that the different variety of different types of goods should be at the center and in external trade center could lead to a balanced trade relationship.

Gräset är apoteksgrönt eller var går gränsen för ett gränslöst språk : om nationell identitet i svensk språkpoesi

Based on the on the assumption that the two recent Swedish poetry collections mil by Anna Hallberg and mallamerik, mallamer, malameri, mallame, amerik, mallameka, merikka, by Lars Mikael Raattamaa, are constructed with theoretical questions about identity, national identity, language hierarchy and power in mind, this study aims to investigate the ways in which these issues come to expression. Simplified, the term language-poetry, or språkmaterialism, can be used to describe a language-philosophical poetry that aims to eliminate the hierarcic structures between writer and reader in a text and invite the reader to become the co-worker of it. The study shows that by different ways of eliminating the centre of the text, the text is made democratical. But one question that this study asks is how can a nation's conventional and standardised written  language ? the language of the centre ? be used to write itself out of this centre into the margin? Stepping from a theoretical background of postcolonial theories on identity and national identity, including reflections as those given by Benedict Anderson, Madan Sarup, Timothy Brennan, Stefan Helgesson and Mia Cuoto, the analysis points out how this poetry laborates with the terms bugging, repetition, national language identity, and space as poetic material, in order to work in line with ? and contrary to - conceptions of a unified and shared language.

Etablering av köpcentra i Värmland : - med exemplet Töcksfors Shopping center

AbstractDuring the year 2005, a more and newer models of trade as shopping malls has been established in Värmland. Trough media (Wermlands the newspaper, Tvärsnytt) we have been able to follow the development of trade establishments as happened in the county, for example the establishment of Olav Thons Shopping center in Töcksfors. The aim and issues as then arisen in this study is part's why economic activities as shopping center increases precisely in Värmland, part's factors that governs the premise ice ring of a shopping center, were Töcksfors shopping center is functioned as an example, part's if shopping centers is a part of Värmland's new tourist activity? Through depth interviews with the region manager Urban Svanberg on Swedish business communities, the centre manager Helene Rödseth on Töcksfors shopping centre and the county tourist manager Monica Karlsson on Värmland's tourist council, some cultural geographic premise ice teories has been showed. For example this study has shown that trade in Värmland has been given birth to new trades in the county..

MELLANF?RSKAPSSAMER ? Om identitet, ?tertagande och (s)v?rt kulturarv

This paper examines difficulties that heirs to swedified sami persons experience when learning about how colonialism forced a lot of people to hide or dim their sami identity. The purpose is to examine what genealogy can mean for these people and how it differs from the ?regular? genealogy; what makes these heirs willing or not willing to call themselves sami and how the cultural traumas and family wounds can be understood as dark cultural heritage and how these can be resolved. With cultural heritage and history usage theories, Hall?s theories of hybrid identities, and Aarelaid-Tart?s trauma model, I have analysed material from six interviewees and some of my autoetnography to conclude that sami genealogy is an important factor in shaping a more complete and decolonized view of history and one?s identity, that descendants of samis won?t call themselves sami because of a lack of sami ?capital? but want to as a way of not letting colonialism win, and that cultural traumas and family wounds heal through talking about them ? not hiding from them. The dark heritage is a necessary part of the sami identity build. I have also concluded that sami identity have always been nuanced, there isn?t one correct way to be sami..

Vilka lärandemöjligheter finns i ett call-centerföretag?Om utvecklingsinriktat lärande, delaktighet, kommunikation och variation

Den här C-uppsatsen syftar till att öka förståelsen för vilka lärandemöjligheter som finns i ett call-centerföretag. Fokus ligger på utvecklingsinriktat lärande och tre faktorer som ingår i utvecklingsinriktat lärande. Dessa tre faktorer är delaktighet, variation samt kommunikation och variationen påverkar delaktigheten genom att man blir insatt i andra arbetsuppgifter och områden i företaget. Studien genomfördes med hjälp av halvstrukturerade intervjuer, observationer och en handledare med anknytning till ämnet pedagogik. Resultatet visar att möjligheterna till lärande i det undersökta företaget utgörs av god kommunikation mellan kolleger och det goda arbetsklimatet.

Automatiskt avvägningssystem för obemannad undervattensfarkost

This master thesis work was done at Saab Underwater Systems AB, a company at the cutting edge of underwater technology. Here torpedoes and other underwater vehicles are developed and manufactured. The major customers are navies of different countries, mostly the Swedish navy. The aim of this master thesis is to develop, construct and evaluate an automatic Trim System for Unmanned Underwater Vehicles. The task of the system is to change the position of the centre of mass and the vehicle?s total mass or volume.

Service i privat sektor ? En kvalitativ studie om servicearbetarens upplevelse av sitt jobb

The aim of this qualitative study of service work in the private sector is to examine how the service worker experiences his/her work. There are three dimensions of the service workers experience in focus, and they are the base of my formulation of questions. The first dimension refers to how the service worker experiences the emotional labor demands from the employer. The second dimension concerns the relation between service worker and customer, from the view of the service worker. The third dimension problematizes how service workers experience efficiency.I have interviewed three call center customer workers and two hotel receptionists, using semi-structured interview technique.

Påverkar mineralbalansering hälsan? : upplevda effekter hos vuxna med visuell problematik

Diabetes mellitus type 2 and chronic obstructive pulmonary diseases (COPD) are two of the most common diseases in the world and the amount are increasing. The treatments of these diseases are self care and a change of lifestyle. For this to be successful there is a need for the person to have knowledge about the diseases and a motivation for making changes in his or her lifestyle. Most of this information is given by the district nurse at the health centre. It is important to get a better knowledge of these persons experiences and how they used the information given to them.

Församlingshem, Bankeryd

This report presents a thesis project at the School of Engineering, Jo?nko?pingUniversity, where the task has been to develop a proposal for a parish communitycentre for the Swedish church?s parish community in Bankeryd.Background1 st of November in 2004 the parish in Bankeryd appointed a special commissionof inquiry called Framtidsgruppen (Future Group), to analyse the parishcommunity?s different activities during the past 5 years and analyse the futureactivities and needs for the upcoming 5-10 years. This analysis would underlie theneeds of building a new centre for the parish community.Implementation, results and conclusionThe main focal points which this report is concentrated on has been to develop abuilding that is well suited for the activities, well adjusted for disabled persons andthe building shall be appealing in an architectural point of view.Based on the information provided from the parish community, studies ofliterature, reference objects and discussions with the contact person at the parishcommunity and the instructor of this project, the programming has beendeveloped. The building?s programming has been the source for the continuedwork with floor plans and the building design..

?Fiskar, apor, hajar och vänner? - En undersökning om användningen av mobiltelefon och kamera vid besök på science centre

Under senare år har den privata och offentliga sektorn blivit allt mer intresserad av att investera i museum och science centres för att öka kunskap kring vetenskap hos allmänheten (Heath & vom Lehn, 2008). Den här uppsatsen handlar om kamerans och mobiltelefonens användning vid besök på ett museum och science centre. Syftet med denna studie, som en del i ett större forskningsprojekt var att kartlägga hur unga människors teknikanvändning ser ut under ett besök på ett science centre. Studiens två frågeställningar var: Hur används video och foto i samband med besök på Universeum av unga människor? Vilken roll har denna användning under och efter besöket för unga människor? Undersökningsgruppen för studien var barn och skolungdomar i åldrarna 6-19 år.Studien har använt sig av ansatsen Grounded theory med ett etnografiskt forskningsperspektiv, där observation, enkäter och innehållsanalys på befintligt videomaterial från YouTube (www.youtube.com) har gjorts.

Resiliensforskning, varumärke och identitet : Stockholm Resilience Centres nyhetsbrev i ett marknadskommunikationsperspektiv

Since the beginning of 2007 Stockholm Resilience Centre has produced scientifictransdisciplinary research in the subjects of sustainability and resilience. There is a highambition to communicate the results of the research to key stakeholders. One of the targetgroups is policy makers, because the mission identifies this group as important when reachingfor the main goal (vision) of the research institute. The media of choice is an e-newsletterwith the latest resilience research produced within Stockholm Resilience Centre. It is at thesame time an opportunity to bring forth the organisations objective connected with the vision.The newsletter is studied in the light of marketing communication with the purpose to clarifythe needs of policy makers, examine the limits and possibilities of the media and theorganisational aspects with the intention to give guidelines concerning the development of thenewsletter.

Vintage ? ett varumärke?

To dress in used clothes is no longer considered as unfashionable. The acceptance of thesecond hand market has increased over the years. Vintage clothing has becomefashionable because you get the opportunity to create your own individual style. Vintagehas been given status. It has become a trend.

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