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762 Uppsatser om Call centre - Sida 9 av 51

Yrkeskompenten för lärare med inriktning mot fritidshem : Deras upplevelse av hur kompetensen används på fritidshem och skola

We want to search knowledge in how teachers with a focus on after-school recreation centre estimate how their own competence is used in after- school recreation center and school and what expectations/apprehensions they have on their profession in the future. In our study we have asked teachers with a focus on after-school recreation center how they estimate that their competence has been used in after-school recreation center during the last three years. The method we have used to illustrate this is the Delphi method Nordänger (2009), where we interviewed eight respondents by e-mail. From the responses, we have found that teachers with a focus on after-school recreation center experience that their skills should get more attention in the school. They want to combine care and pedagogy that supports students' physical, intellectual, social and emotional development.

Riksintressets roll En studie av ombyggnaden av rådhuskvarteret inom riksintresset ?Centrala Kristianstad?

Uppsats för avläggande av filosofie kandidatexamen iKulturvård, Bebyggelseantikvariskt program15 hpInstitutionen för kulturvårdGöteborgs universitet2014:18.

NATO:s luftkrig i Kosovo utifrån Wardens teorier

John A. Warden III is one the most mentioned air power theoretic of his time.He has written a number of theories concerning air power and the best way to use this to win wars.The author of this paper gives a short resume of what he consider are the central thoughts in John Warden´s theories. These thoughts result in four factors; Enemy as a system, centre of gravity, parallel attack/concentration and finally air superiority. These factors are then being used to inves-tigate if NATO used Wardens theories during the Kosovo war in 1999.The reason for the author to choose the Kosovo war specifically is due to the fact that NATO during the war only used air power as an instrument to get Serbia´s president Milosevic to the negotiation table but also the fact that this would turn out to be quite a challenge for NATO.The conclusion is that out of the four factors only one is traceable throughout the entire operation, and that is air superiority. Regarding the other three factors they can only be found in parts of the operation..

Spegel, Spegel på väggen där : spegeln som inredningsobjekt under den gustavianska tiden och under funktionalismen

The aim of this thesis is to examine how mirrors were hung and used in decorating a room during the gustavian period (1770-1810) and the functionalistic period (1930-1939) in Sweden. I have compared the two styles and the way of decorating with mirrors. Based on the comparison I deduced the differences and similarities. The material which the thesis is based on are three drawings and one painting depicting four gustavian rooms containing mirrors. To illustrate the functionalistic period I used four photos from the catalogue from the Stockholm exhibition in 1930.

?Rent kaos och ren lycka? : ? Några flickors beskrivningar av att ha genomgått behandling för självskadebeteende

The main purpose of this thesis was to take part of girl?s descriptions and experiences of their treatment for deliberate self-harm and to investigate whether they still experience effects of the treatment today. Our main research questions where; how do the girls describe their experiences of the treatment method, do the girls describe that they still experience any effects of the treatment, and finally how do the girls look back on their treatment today? In order to answer these questions, we carried out eight qualitative telephone interviews with girls that had undergone treatment in a specific treatment centre. We chose to analyze the material from the salutogenic theory and the concepts of SOC (sense of coherence) and with a hermeneutic approach.

Kompetensutveckling i call centers, utopi eller utmaning?: genomförande och utvärdering av Projekt Helhetssyn vid Kalix Tele24

Detta examensarbete vill påvisa en möjlig väg till kompetensutveckling på call centers: personalens deltagande i ett praktiskt utvecklingsprojekt. Studien har skett i samarbete med ett väletablerat call center i Norrbotten, Kalix Tele24. Projektet genomfördes under åtta månader på Kalix Tele24, med stöd och kunskap från en student/handledare från Luleå tekniska universitet, densamma som författaren till examensarbetet. Projektet gick under namnet Projekt Helhetssyn och fokuserade på att hitta förbättringar för samarbete och kommunikation inom företaget samt att skapa rutiner för informationsspridning. Allt arbete inom projektet utfördes av en projektgrupp, bestående av personal från olika delar av Kalix Tele24.

När bonderörelsen skapade partipolitik : Idéer och politik i Bondeförbundet under perioden 1910-1959

The aim of this bachelor´s thesis ist to analyze the idea progress in the party programs in the swedish Centre-party during the time 1910-1959. The progress in the party program is compared with the evolution of society during the same period.The bachelor´s aim is also to analyze how each new program is described in newspapers, two newspapers were chosen to make the comparison; Arbetet (a social-democratic newspaper), and Skånska Dagbladet (a centre-party newspaper). The result shows that the party in the beginning was conservative and against both capitalism and socialism. The start of the party was a reaction against the new electionsystem which was introduced in Sweden in 1909.The party took a clear standpoint for the Swedish farmers, but after 1933, they were standing for the whole countryside. In the 1940´s and the 1950´s the party became more like a social liberal party rather than an agrarian party only for the farmers.The party programs are not given much space in the two newspapers.

Konflikter och konflikthantering bland unga och ledare på en fritidsgård i Nacka : Möjligheter och och faror med konflikter

In this essay I have examined how teenager and leaders handle conflicts on a recreation centre in Nacka, outside of Stockholm in Sweden.I have made qualitative interviews with two leaders and ten teeangers. Also I have read researchlitterature about conflicts and how to handle them. Then I have made observations watching how leaders and teeangers communicate and behave.The purpose of the examination is to describe differences with constructive and destructive handle with conflicts. I have also shown how conflicts can give possibilites for the involved people to get to understand themselves, the other parts and the whole complex social behavior better.But that demands that the involved people choose a constructive solution where both parts cooperate, understand eachother and can see how themselves have contributed in developing the conflict.I have worked as an employee at the recreation centre two evenings a week in sex months. During that time I have observed conflicts and different strategies among teeangers and leaders.My conclusions are that conflicts give opportunities for people to grow as human-beeings and get a mentally richer life.

Utvärdering av insamlingssystem för hushållens farliga avfall

The collection of hazardous waste from the household around Swedish municipalities varies. 1% of the households waste is hazardous waste. It has hazardous features that can give bad consequences for the nature and human health if we don?t collect it and treat it. Therefore the law controls it, the municipalities have responsibility for the household waste.

Learning Resource Centre (LRC) ? en bibliotekstrend?

Learning Resource Centre, or LRC, is an international phenomenon and a response to the changing society that came with the development of information technology. The LRC concept spread internationally during the 1990s and began to influence Swedish collage libraries at the end of the decade. The main purpose of this study is to analyze if and how Swedish college libraries have incorporated the LRC concept. Is there a Swedish LRC model? Is the LRC concept still interesting or was it a trend that is now out of date? Interviews with eleven people from six college libraries aim to show how they define the concept LRC and how it has been integrated in to their organisations.

Automatiserad inlärning av detaljer för igenkänning och robotplockning

Just how far is it possible to make learning of new parts for recognition and robot picking autonomous? This thesis initially gives the prerequisites for the steps in learning and calibration that are to be automated. Among these tasks are to select a suitable part model from numerous candidates with the help of a new part segmenter, as well as computing the spatial extent of this part, facilitating robotic collision handling. Other tasks are to analyze the part model in order to highlight correct and suitable edge segments for increasing pattern matching certainty, and to choose appropriate acceptance levels for pattern matching. Furthermore, tasks deal with simplifying camera calibration by analyzing the calibration pattern, as well as compensating for differences in perspective at great depth variations, by calculating the centre of perspective of the image.

?Jag tänker inte sitta hemma och sticka? ? En studie av sex nyblivna pensionärers informationsbehov och biblioteksvanor.

This study is about information needs and library habits among newly retired people. The purpose of this master thesis is to examine the affective and cognitive needs that come with retirement. In what way do the information needs of this group change due to retirement? In order to answer this question we make use of two theoretical models; Role theory and Wilson?s model of information needs. When it comes to library habits, we use Andersson and Skot-Hansens model to examine how newly retired people use the library now and how they could use it on basis of their needs in their new role.

Förstagångsföräldrars informationspraktik ? en kvalitativ studie

This thesis deals with information practices of first time parents. The term information practice covers topics ranging from the information a parent need and use, the information they actively seek for through to information attained through browsing, monitoring or simply being aware. Four problem areas have been formulated. What information do first time parents need? How do they get hold of information and how do they use it? What factors decide what sources they use? How do the first time parents validate the information they get? The following theoretical framework have been used; Marcia J Bates? model of information practice and Reijo Savolainen?s Mastery of Life theory.

Motståndet mot religiösa yttringar i det offentliga rummet : En kvalitativ studie om hur muslimska religiösa yttringar påverkas av de rådande sociala normerna

The study's aim was to increase knowledge about the resistance of the Muslim religious expressions in the public sphere and its emergence on the basis of the case around the opposition to call for prayer. The study was conducted through the use of the qualitative research approach through interviews with informants who have a pronounced aversion regarding the existence of the public call to prayer in Sweden. The study's questions have been answered by an analysis of the empirical material by using different theoretical points that illustrate how Western standards are valued higher than the other, in the various standard systems. The view of the Muslim religious practices depicted by informants through an interpretative framework that is characterized by Islamophobic arguments that are considered to be incompatible with Western culture and the principles of the secular state striving. Such discourses can create an uneven distribution of power between Muslims and non-Muslims on the basis of the West's representations of Orientalism explained based in ethnocentric knowledge.

Järnvägsstationer i Litauen 1861-2011 : Namngivare, namnbyten och språkbyten genom 150 år

The names of railway stations and halts along the earliest railway lines on Lithuanian territory have been studied, i.e. along those railway lines built between 1861 and 1873. Especially, attention has been drawn to names that are not obvious regarding the geographical location of the station or halt. Some 50 percent of the names are showing some kind of irregularity in this respect. Most common (about 30 examples) are stations or halts that are serving a population centre situated at some distance from the station, but still bearing the name of that population centre.

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