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762 Uppsatser om Call centre - Sida 7 av 51

Findus Sverige AB:s distribution av frysta ärtor via cross-docking : Kartläggning och utvärdering av säsong 2008

Findus Sverige AB, referred to asFindus from now on, harvests peas during a period ofaround 50 days during the summer. The harvest generates about 30 000 tonnes of peas which gives around 40 000 pallets to distribute to the warehouses which Findus uses for final storage. Three hours after the peas are picked in the fields, they have to be frozen to keep their good taste and quality. Because of this the pallets are marked with a preliminary label with quality classification of the content. The Findus quality department then has one day to determine the correct quality of each pallet.

?Vi ger människor kraft och kunskap? : en kvalitativ studie om socionomers socialt förebyggande arbete med barnfamiljer på familjecentralen

Family centres are established to serve families with children and the personnel usually consists of units of social-workers, preschool staff, paediatric nurses and midwives. The purpose of the study was to examine the social-workers preventive work with families at the family centre. To fulfil the purpose, a qualitative interview with five social-workers was conducted. The theoretical framework referred to attachment and empowerment theory. The results of the study showed that the main part of the work consists of giving advice and support to parents.


Volvo On Call - en underskattad hjälp på vägen? En studie av internkommunikation mellan företag och återförsäljare

Titel: Volvo On Call - en underskattad hjälp på vägen? En studie av internkommunikation mellan företag och återförsäljare.Författare: Elin Salekärr & Hanna TimringKurs: Medie- och kommunikationsvetenskap, ExamensarbeteTermin: Höstterminen 2007Syfte: Syftet med arbetet är att undersöka informationsflödet kring tjänsten Volvo On Call, med fokus på den interna informationen mellan Volvo Cars och dess återförsäljare.Metod och material: Undersökningen har gjorts genom fem kvalitativa informantintervjuer samt nitton telefonintervjuer som i viss mån ska fungera som kvantifierande. Såväl informanter som respondenter är säljare hos olika Volvohandlare inom ett specifikt geografiskt område, som valts ut med hänsyn till tidsbegränsning och liknande aspekter. Teorier rörande kommunikationsprocesser i stort har använts men med fokus på organisationers interna och marknadsmässiga kommunikation. Den interna kommunikationen syftar till att skapa en välfungerande organisation och ett företags marknadskommunikation syftar i sin tur till att gynna organisationen exempelvis ekonomiskt, då det oftast rör sig om reklam i olika former.Huvudresultat: De huvudresultat som framkommit i studien är att den låga försäljningen av tjänsten Volvo On Call beror på många olika faktorer.

"Plötsligt var världen här" : Bibliotek och integration i tre Stockholmsförorter

The aim of this two years master thesis in Library and Information Science is to examine how librarians and library managers in the three Stockholm suburbs of Alby, Fisksätra and Rinkeby think and reason about the role of public libraries in the integration process. The aim is also to examine whether their perception differ from that of local politicians at the municipal level. The theoretical framework is Marianne Andersson and Dorte Skot-Hanses model for analysis of the local library profile, and Jose Alberto Diaz theory on the integration process. The method used is qualitative interviews. The interviews were recorded and the content was analyzed using qualitative content analysis. The results of this study show that the library services in the three suburbs, rather than being stipulated by the legal demand for special services towards immigrants, are based on the needs of the local population.

Föräldrar med utvecklingsstörning : Intervjuer med professionella personer som arbetar med föräldrarna och deras barn

This is a qualitative interview study about intellectually disabled parents and their children. I have conducted interviews with six professional staff who have some experience working with intellectually disabled persons. In my investigation I used vignettes and those I interviewed had to read the same story about Anders and Britta in preparation for the interview. The six persons whom I interviewed were: a midwife at a mother care centre, a nurse at a child health centre, a social welfare officer at a rehabilitation centre, a "LSS administrator" at a local authority, and two social welfare secretaries. One of the two welfare secretaries works to assess the social situation of children and the other one works with fostercare.The conclusion that I have drawn is that the relationship between intellectually disabled parents and their children is very important.

"Döm inte boken efter omslaget" ? en fallstudie om det Levande biblioteket på folkbibliotek

The purpose of this study is to examine the phenomenon ?Living library?, where people are lent out instead of books. First it is looked into what the Living library means to the person who is borrowing a living book and what it means to the living book itself. Than the Living library is put in a public library context. This is done through a case study of the city library of Helsingborg and the city library of Malmö.

Basmobilen

Today?s cell phones include more and more functionality, it is no longer uncommon to be able to connect to the Internet or take photos with the cell phone. In this thesis the question is if the cell phone users are interested in this new functionality. Are there people who are interested in a cell phone that in this thesis is called ?Basmobilen? (the entry level phone), which include the following functions; phone call, SMS, phone book, calling lists, clock and the possibility to change the call signal.

Kartläggning och effektivisering av ljuddämparflöde

In 2013 a new emission standard for heavy trucks was introduced and hence a number of new parts was brought in to Scania CV AB. This created a need for modifications in the silencers flow. The flow is highly complex involving several suppliers, call off methods and different models of silencers. The aim for this project was to improve the existing silencers flow. The flow, from supplier to assembling, has therefore been mapped.

Spelet om spelandet : En medieetnografisk studie av barns dataspelande på en fritidsklubb

AbstractTitle: The game of playing: A media ethnographic study of children playing videogames on a Swedish after school recreation centre. Spelet om spelandet: En medieetnografisk studie av barns dataspelande på en fritidsklubb.Number of pages: 46Author: Peter BrandbergTutor: Amelie HössjerPeriod: Spring term 2008Course: Media and Communication studies DUniversity: Division of Media and Communication, Department of Information Science, Uppsala UniversityPurpose/Aim: The aim with this study is to describe how children play video games in an everyday context. In this study this context consists of a Swedish after school recreation centre. By combining three different aspects on the activity this study tries to understand how both the video game and the social and cultural context in which the activity takes place in influences it. This by taking one analyse of the specific game that the children played at the time of the study and how the overall environment is structured into account.

Det synliga och det osynliga : en studie av fritidsledarens yrkesroll

Recreation leaders on youth recreation centres is a professional category, mostly mentioned in the public conversation when it comes to taxes and youth problems. But what do they really do, what outlook do they have to their task, and finally, how are their daily lives like at work? The stories of twelve people represent the basis of this essay which itself consists of two separate studies. Six professional recreation leaders speak about their view of their own work, based on background, mission, education, ethics and position. The recreation leaders´stories reflect a worksituation with meetings of great significance andimportant standpoints.

Blod, svett & tårar : En studie av vad som skapar varumärkestillknytning till träningscenter

We have examined how the dependence, identity and social bonds affect customer loyalty and attachment to a training centre. The method used is a survey on SATS Karlstad city where 128 respondents were asked, out of which 118 surveys were used in the final analysis. The data was analyzed using ANCOVA and multiple regressions.The result showed significant relationships on attachment between identity and dependence. Social bonds had no significant effect on the attachment a member have towards training centre. Customer loyalty was measured by how long the individual has been a member and his or her training frequency.

Ett folkbibliotek och dess användare: användares uppfattningar av service relaterade till verksamhetsintentioner

The aim of this MA thesis is to examine how users regard and receive the services offered by a specific public library. We also examine what the conception of service means to the users and how they perceive this service being offered by the library. We look upon if and to what extent the service conception depends on contact with the library staff. The methods used are qualitative interviews and analyses of documents directing the library activities. The public library we have examined in this respect is the public library of Västerås.

Kvinnor är inte ett ämne - Ämnesindexering på Kvinnohistoriska samlingarna

The purpose of this paper is to examine the subject indexing in the bibliographic databaseKVINNSAM at Kvinnohistoriska samlingarna. the documentation and information centre·of Women's studies in Sweden.The focus of the study is the list of index terms produced at this centre. The paper tries to answer the following questions: a) How has the indexing developed? b) How can it be improved? c) Is there a need for feminist indexing? The method of the study is primarily observations and interviews. Texts and ideas by Birger Hj¢rland, D.

Samverkan mellan lärare och socialsekreterare : En kvalitativ studie i två kommuner

The intension of this study is to investigate the interaction between teachers and social workers in two diffrent countys. The study is focused on how teachers act upon suspicions when there are children at risk and what kind of support the teacher gets from social workers. Another importent question is if the teachers know what kind of rules regarding to confidentiality and if it would be better for the pupils if there were no confidentiality.To get answers to my questions, i have interviewed teachers and social workers in both countys.In this study I assume that the power has three dimensions and that there are four levels of interaction.Due to the law about confidentiality the social worker has the power over the teachers. Because the law about confidentiality it is difficult for teachers and social workers to interact.If the teacher want help from social services, she or he must call the social worker because the social worker will not call the teacher. If the social worker want to help the teacher and give her advice, the social worker can do that without breaking confidentiality.

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