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762 Uppsatser om Call centre - Sida 27 av 51
En praktisk lösning - om styrningsteknologier inom könsutredningar
The purpose of this article is to explore the technologies of government that are created within gender disorder assessments as an institution. I have done so by utilizing Norman Faircloughs discourse analysing instrument ?communicative action?, which focus on the social institution as relational.The material is strategically chosen by gathering texts from the Swedish state, the psychiatric clinics, NGO:s and by performing interviews with transsexual patients.When analysing the communication of the main agents, I have concluded that practices highly are a result of repeating text and speech inside the institution. The psychiatric assessments can also be seen as an illustration in changes in how citizens are governed in advanced liberal societies, where the role of the state has been gradually reduced in favour of other agents.I consider that the change illustrates an ?acting at a distance?-mentality where the patient is introduced to participate in the definition of the care in what I call ?negotiation as a technology?.
Med datorn som följeslagare : Perspektiv på datorers inverkan för lärare i ett En-till-En-projekt
In today?s society we depend on technology to perform the simplest tasks. Whether we are engaging in conversation with a friend or are navigating in traffic, we are likely to be found with some technological device in our hands. This dependence has grown over a period of time, and many of us have failed to reflect on the impact technology has had on our lives. The emergence of so-called One-to-One projects, where teachers and students gain access to a personal laptop, does however provide an excellent opportunity to do so.
Stadskampen om kunderna ? En studie om värdeskapande i handelsplatser
AbstractThe purpose of this study is to investigate how value creation influences consumers´ choice of market place. We have chosen to focus on how inner city centers can compete with external shopping malls by examining what values consumers find essential in shopping areas. The development within the retail market with more external malls outside cities has resulted in impoverished city centers; therefore, new strategies towards more attractive servicescapes in the inner city are crucial. The study is based on a qualitative approach due to deeper understanding and closeness to the subject, where Kalmar city is chosen as a case. We have completed a focus group study where respondents from each target group where represented.
Nycklar till frihet : Hur idrott, jazzmusik och dans påverkade ett afro-amerikanskt identitetsskapande och rasrelationer i USA under åren 1925-1939.
The aim of the study is to show how children and adults are described in three picture books, examining how children and adults are portrayed in text-and-picture narrative and how this has changed over time. We have analysed how the characters in the books are presented and how the representation of children and adults has changed in our own times.The material for the study consists of three picture books from different periods, with the focus on how children and adults are described as the common point of departure. The analysed picture books are: Tomtebobarnen (Beskow 1919), Aja baja, Alfons Åberg! (Bergström 1972) and Snäll (Dahle 2008).We have arrived at the conclusion that a text-and-picture narrative is in very large measure a reflection of the outlook on children, childhood and child rearing at the time when the book was published. The result shows that the greatest change that has happened is that parents? and adults? dominance in the books has declined over the years, and that children have been given a more prominent role.
Enkel biljett till ovissheten : Äldre invandrares upplevelse av integrationen i Sverige
We were commissioned to do this study by the Red Cross Centre for victims of torture and war (RKC) in Skövde and questions was asked about how it can be to come as a refugee to a new country and start over. The purpose of this study was to search for a deeper knowledge about older immigrants experiences of their integration in the Swedish community. The conception of ?older immigrant? aimed of persons born before 1954 since these persons culturally was the older ones in the patient group at RKC. This study handled both men and women, was categorised in different themes and was analysed from theoretical points about identity and crises.
Corporate identity through graphic design
The degree project has been implemented abroad in Brisbane, Australia. A literature study has beenperformed parallel to the practical work within the subject »Corporate identity through graphicaldesign«. In this study deeper research has been made concerning the establishment and manifestationof a corporate identity and its program. The knowledge given from this study has been put into practicethrough two larger projects.The first project was carried out at De Pasquale, advertising agency in Brisbane, where a corporateidentity program was designed for a new company. The company is a fitness centre, called KnockoutFitness, which specializes in different types of boxing training sessions such as Boxing, Thai Bow andBoxercise but also Aqua aerobics.
Tilltro vid nyttjande av e-tjänster
Background: Trust has been a foundation of commerce since the very beginning. Trust can in the traditional commerce be built by face-to-face meetings, this is not possible at the Internet. Although, trust ought to be important even for the commercial business relation at the Internet and crucial for the consumer to use this communication channel. Purpose: The purpose of this master thesis is, from a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view.
Skaka om och blanda mer - Om invandraridentitet i vardagen
The Swedish integration policy acts upon that all citizen should have equal rights and possibilities no matter ethnic and cultural background. In today's Sweden it is more or less a self-evident that immigrants ought to prepare the possibility to preserve their original cultural distinctive character according to the Governments Proposition 1997/98:16. Simultaneously the term integration and its actual meaning and its political significance are not always clear.Immigrants as a categorization are often overloaded with negative overtone and risk to seem discriminated. The category reinforces also a ?we? and ?them? thinking.
Distriktssköterskans möte med föräldrar som ställer sig tveksamma till MPR-vaccination
Vaccination as a part of the preventative public health project has for many years been one of the important tasks of the children's health care. The vaccination program has been adjusted to current research and the health situation in the country. Having their children vaccinated is not something obvious for all parents, though. Especially the vaccination against measles, whooping cough and German measles have been questioned. The purpose of this literature study was to investigate the reasons for the resistance to vaccinate and to illuminate the security creating advice of the nurse at the public health centre.
Geografisk presentation i ett mikrosimuleringsverktyg
Samhällsgeografiskt miljöcentrum (Spatial Modelling Centre), SMC, bedriver forskning och utveckling av datorbaserade geografiska modeller. Syftet är att stödja uppdragsgivaren, Kulturgeografiska institutionen vid Umeå universitet, och andra med dessa verktyg. Med hjälp av den egenutvecklade modellen SVERIGE kan man göra experiment i full skala med en syntetisk population som motsvarar hela Sveriges befolkning. Detta examensarbetes syfte var att ta fram möjlighet till geografisk presentation för den grafiska klienten till SVERIGE. Detta som ett komplement till de tabeller som genereras vid körningar av modellen.
Informationsförsörjning för nya högskolor : En modell för Helsingborgs högskolefilial
In this work we study how the information provision should be organised in a new smaller size Swedish university college in a town without previous academic traditions. Specifically, our aim is to propose a possible model for information provision in Campus Helsingborg which is currently under construction. The study consists of two parts: literature review and empirical investigation. In the literature review we summarise a selection of articles about traditional and untraditional practically realised ways of information provision in nineties. The empirical investigation consists of 19 interviews with students, teachers and librarians from Kalmar, Halmstad and Helsingborg.
Heuristisk profilbaserad optimering av instruktionscache i en online Just-In-Time kompilator
This master?s thesis examines the possibility to heuristically optimise instruction cache performance in a Just-In-Time (JIT) compiler. Programs that do not fit inside the cache all at once may suffer from cache misses as a result of frequently executed code segments competing for the same cache lines. A new heuristic algorithm LHCPA was created to place frequently executed code segments to avoid cache conflicts between them, reducing the overall cache misses and reducing the performance bottlenecks. Set-associative caches are taken into consideration and not only direct mapped caches.
Ekologisk dagvattenhantering på parkeringsytor : Lösningsförslag för Eurostop köpcentrum i Halmstad
Stormwater from trafficked areas often contains high pollution levels. In traditional stormwater management design, stormwater is first transported away through piped networks, and then in most cases passes through oil separators before finally reaching the recipients. While this traditional method removes certain pollutants from the stormwater, it does not reduce the total flow, as in the case of ecological stormwater management. In the ecological method the stormwater is not simply transported away, but is recirculated through infiltration, percolation, and detention. The aim of this study is to investigate possible advantages of ecological management designs, in contrast to traditional management.
Ung och politiker - vadå då? En studie av tre kommunfullmäktige i Skåne, om unga politikers utanförskap
My thesis brings up the subject of power. In the 33 local authorities we have in Skåne, I have made a quantitative study, to see how many young people that are included in the power of politics, through local authorities parliament. This is the first of the two parts that I have devided my thesis into. The second part is qualitative and examines four young politicians, and their thoughts on holding a position that is so unusual to hold at their age. This is the basis for my analysis where I bring up age as a form of discrimination.
Analys av mellanspänningsnätet i centrala delar av Västerås stad
The dependency of continuous electricity supply is high in the Swedish society today, at the same time no one is willing to pay for a too costly or over dimensioned power distribution system. The owners of the distribution systems are the ones responsible for this balance act of maintaining a high quality of electricity delivery to customers at a reasonable cost.In this master thesis a limited part of the primary distribution system (10 kV), owned by Mälarenergi Elnät AB and located in the city centre of Västerås, was chosen for a deeper analysis of its reliability. Its ability to handle outages of system components (N-1 and N-2 contingency analysis) was investigated to find out potential weak spots and parts of the grid that showed signs of being overdimensioned.The results of the performed simulations showed that in 74 % of the studied N-1 contingencies cases, consisting of outages of a bus bar in a distribution substation, the system could handle this without causing outages in other parts of the grid. For the N-2 contingencies 61 % passed the test. It was also found that one of the two included high voltage substations could alone supply the investigated part of the grid.