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762 Uppsatser om Call centre - Sida 26 av 51

Är spa till för båda könen? : en studie om genusföreställningar bland spaorganisationer

The aim of this study is to from a gender perspective to examine whether spa is a place for both genders or it is focused on female spa visitors only. Also to study the organisation`s point of view of gender performances within spa tourism as well as to see spa organizations views on gender distribution.To be able to answer the questions, the qualitative method was used in our research. The method is relevant to our study since we sought to gain a deeper understanding of the phenomenon. During the data collection we have used previous researchs and qualitative interviews. Overall we had conducted four interviews, one of which was the personal interview, two were made by email and one by phone call.

Fokus på folkbibliotekarien ett arbetslivsperspektiv

The purpose of this Master thesis is to illustrate the public librarian. People in general, including library users and leading personalities in the field of culture in the communities do not know the tasks of the public librarian. We presume that the vague picture of duties of the public librarian might cause problems. In this dissertation we mean to examine only public librarians, hereby we exclude for example, university- and company librarians. The sentences of this thesis are: How are the public librarians viewed, in meaning of, tasks, role/-s, comptetence/-s, status and image? And can we call it a "profession" in the classical sense? We answer these questions by using relevant literature, interviews and conference paper.

Upphovsrättens effekter på biblioteken : En diskussion kring bibliotekens position, verksamhet och framtid

This master thesis examines the copyright law with the purpose of sorting out the consequences and the effects of the law impacted on libraries. The theories used are mainly discourse analysis and public domain theory. At the centre of the examination is the effects that copyright law bring to libraries and their ability to perform their work. A major part of this thesis is gathered around the analysis of the presumptive key words that give the structures of copyright law the possibility to claim rightfulness. This is an outspoken strategy to illustrate the discourse of copyright law.

Evaluation of a Flow Cytometry Method for Identifying and Quantifying Fetal Red Blood Cells in Maternal Blood

Hemoglobin is an oxygen binding protein in erythrocytes. Hemoglobin is composed of four polypeptide chains. During the fetal stage the type of hemoglobin called fetal hemoglobin (HbF) dominates. After birth HbF is replaced by adult hemoglobin (HbA). HbF persists in concentrations less than 1%.

Persontäthet vid utrymningsberäkningar : Köpcentrums persontätheter

The aim of this study is to evaluate whether the value of occupant load is over or under estimated when the Swedish general value for department stores, 0,5 person/m2, is used for dimensioning shopping centers. The data that was analyzed derives from seven shopping centers and one department store. A conservative method was used to calculate the occupant load factor. The analysis shows that two groups can be discerned: one group that is characterized by a lower occupant load factor that does not exceed 0,3 person/m2, and one group with a higher occupant load factor. Shopping centers with a higher occupant load factor are located centrally in large urban areas.

Att stödja föräldrar på Barnavårdscentralen (BVC) : En kvalitativ intervjustudie om BVC-sjuksköterskors erfarenheter

Att bli förälder är en omtumlande upplevelse. För de föräldrar som vill ha stöd ska detta också finnas tillgängligt för att de med trygghet ska kunna möta barnets behov och stärka dess utveckling. BVC-sjuksköterskan har en central uppgift när det gäller att ge stöd till föräldrar med barn i åldrarna 0-6 år. Syftet med studien var att beskriva BVC-sjuksköterskors erfarenheter av att ge stöd i föräldraskapet. Metoden som användes var en kvalitativ innehållsanalys med induktiv ansats beskriven av Lundman och Hällgren Graneheim.

Datorn som hjälpmedel i språkundervisningen

Den här undersökningen syftar till att studera om datorn kan vara ett hjälpmedel i språkundervisningen för att hjälpa elever att tala mer på spanska. Eftersom datoranvändningen i skolans värld hela tiden ökar är det synnerligen relevant att undersöka hur lärare kan se datorn som ett verktyg i språkundervisningen. Studien var både kvalitativ såväl som kvantitativ. Med hjälp av datorn fick eleverna i hemuppgift att lyssna på spanska texter som de tränade på att läsa högt. Under ett par lektioner arbetade de i smågrupper för att spela in dialoger på ljudfiler på datorn som de sedan lyssnade på, analyserade och därefter spelade in igen.

"Vi har våldet i blodet" - En kritisk diskursanalys av Landskrona Posten 2006

On the 11th of march 2006, the journal Landskrona Posten began an article series with the ambition to review the juvenile gangs in the city of Landskrona. The articles received heavy response from the readers. About six months later Landskrona was the centre of attention in the Swedish media. 22,3 percent of the city's population had voted for the nationalist party ?Sverigedemokraterna? in the municipal election.

Att göra främlingar. Nation och sexualitet i dagens ryska homofobiska narrativ.

The topic of homosexuality was until recently a taboo in Russian public discussion, but has during the last years become a hotly debated issue. Analyzing what I call the new homophobic narrative I isolate and examine two ways of ?othering? homosexuals, constructing them as strangers, when sexual minorities are discussed in today´s Russia. Sexual deviants are portrayed as threats to the nation and are connected to the West and its influence. Using analytical tools from queer theory, security studies and postcolonial approaches I discuss different ways of configuring the relation between nation and sexuality, identities that are interwoven in the homophobic narrative.

Identitet: sökes ungdomsbiblioteket PUNKTmedis sett som en väg ur folkbibliotekens identitetskris

The aim of this study is to look at the identity of the public library, and to examine one way to make the identity of a specific library strong. PUNKTmedis is a newly opened library in Stockholm, aimed solely at people between 13-19. The question to be answered was: How can it affect the image of the public librarys identity when you aim the activity towards a specific user group? To answer this question, the qualitative method of case-study was used. Five interviews were carried out, with representatives from three different groups: users, politicians and librarians.

Barn med språkstörning möter svenskämnet i skolan : föräldrars berättelser

The overall aim of this study is to clarify the situation in school for children with language disorder from the parents? perspective.Data were collected through five interviews with parents who have children of different ages and with various diagnosis within the language disorder spectra. A qualitative method based on a narrative inquiry was used and each interview was based on a interview guide with the following themes: the child?s difficulties, starting school, the school?s pedagogy, homework, action plans, participation and the future.Each story has its own themes, but there are also themes that are common in all interviews. One common theme in the parents? stories is that school has a lack of knowledge when it comes to language disorder.

Service på Internet ? Hur service erbjuds av företag som säljer resor på Internet

Business across the Internet has increased in recent years and most companies that are selling trips have increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a big part in how the first impression is perceived by the customer. To understand how a service encounter works, meeting face to face, companies need to understand how customers perceive that meeting.

Hållbart skogsbruk och naturvård ? ett skogsägarperspektiv

The Swedish government has set up 16 environmental goals for Sweden to achieve. One ofthem is ?Living forests?, which is the foundation for the ?National strategy for the formalprotection of forests?. The ?National strategy? puts the private forest owner at the centre ofattention in order to achieve the environmental goal ?Living forests?.

Är vi borgare? : En ideologianalys av Alliansens valmanifest 2006-2010 och 2014-2018

The purpose of this essay is to find out if Alliansen has lost their Bourgeoisie collective identity. The comprehensive questions of this essay are:Does liberalism or conservatism dominate the manifesto of Alliansen from 2006-2010 compared to the manifesto 2014-2018?Have Alliansen changed their ideological views to the centre of the political spectrum in their manifesto from 2006-2010 compared to the manifesto 2014-2018? The method used in this essay is a qualitative dimensional study. The results of the essay show that conservatism dominates both manifestos of Alliansen and show that the ideological view of Alliansen has not changed. Alliansens view of human beings in their manifesto from 2006-2010 is pessimistic and so is Alliansens manifesto from 2014-2018 and therefore closer to the conservative ideology than the ideology of liberalism.

Automatiska GUI-test : En teoretisk och praktisk studie för hållbarare test

To automate software testing is an investment, and that makes it important to have good knowledge about automation before an implementation is made. In this master thesis a study about automated testing is carried out. The study also includes a closer look at the testing tool TestComplete. TestComplete is one out of many tools on the market that is developed for automated GUI testing and the goal is to get a picture of how well the tool can adjust to CC Systems own applications. Studies show that it is hard to write lasting test scripts.

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