Sök:

Sökresultat:

762 Uppsatser om Call centre - Sida 28 av 51

Attityder, bemötande och engagemang : Om emotionernas och myternas betydelse i mötet med kvinnor utsatta för mäns våld

Denna studie i socialantropologi är baserad på intervjuer med två kvinnor anställda på en kvinnojour. Den handlar om deras uppfattningar och erfarenheter vad gäller uppbrottsprocessen för den kvinna som utsatts för mäns våld och hur hon blir bemött av polis och sociala myndigheter under uppbrottet. Kvinnan som ska bryta sig loss från mannen måste ofta ta kontakt med olika myndigheter för att lösa sin situation och dessa har visat sig agera på olika sätt. Deras kunskap är av stor vikt, men det är också nödvändigt att fundera på hur de personliga känslorna styr bemötandet och utgången av mötet. Människan är mån om att försöka anpassa sina känslor till situationen och tysta regler styr vad som är korrekt i en specifik situation.

Att vara ny i ett främmande land : samhällsorienteringens betydelse för nyanlända barnfamiljer

ABSTRACT New in a foreign country ? the importance of civic orientationJessica Gerhardt & Hiba Sultan We have examined the information on parenting in Sweden that is given to new immigrants through civic orientation. The aim of the study was to investigate how new arrivals are being informed of Swedish laws and regulations relating to child rearing and corporal punishment. The study also aims to examine how a lack of information about raising children in civic orientation can affect newly arrived families. Our empirical work has been created by a focus group interview with the child and family unit on social services and a call interview with an SFI-teachers who teach newly arrived immigrants in civic orientation.

Instruktörers medvetenhet om ätstörningar : Tre träningsanläggningar

Tidigare studier visar att förekomsten av ätstörningar är högre inom idrotten än i samhället i stort och är enligt Riksidrottsförbundet en viktig fråga för idrottsrörelsens arbete. Träningsanläggningar är en arena där många individer befinner sig dagligen. Studier kring träningsanläggningars förebyggande arbete mot ätstörningar saknas idag. Syftet med denna studie är att undersöka om och i så fall hur instruktörer på träningsanläggningar arbetar med insatser kring ätstörningar bland sina medlemmar. Studien genomfördes med enkät som datainsamlingsmetod där 26 instruktörer från tre olika träningsanläggningar i Sverige medverkade.

Karlskrona stadsbibliotek 1906-1959 ? En bit av ett biblioteks historia

This master?s thesis will try to describe the beginning and development towards a modern public library of the town library in Karlskrona between 1906 and 1959. The specific years refers to the year the library was established and the year it moved to the new library building in the centre of Karlskrona. The aim of the thesis has been to do this historical description and to look at the course from the perspective of the national policies and development for the Swedish modern public library. The thesis is based mainly on reports of the proceedings of the public library and other biographical documents and literature, which has been found in two local archives.

Svininfluensan : en kritisk diskursanalys av medias rapportering

Media has the power to influences society. Some call them the third power of a state. Through amongst others, the agenda setting theory and the framing theory, this report seeks to understand how media describes the swine influenza and how it uses its power to influence people to vaccinate. As this report will show, there is no doubt that media has had an impact on the Swedish population of which 60 per cent followed through with the vaccination. Media used an information discourse and attempted to present its articles in an impartial manner and used governmental authorities and experts to support its arguments.

H.P. Lovecraft : Narratologisk analys av atmosfär och fasor

Even though the American author H.P. Lovecraft (1890-1937) has been praised as one of the most influential writers of horror literature in the 20th century, his style of writing has occasionally been criticized. Lovecraft was using a writing style based on strict scientific language, where the human condition and existence are irrelevant in the narrative. This includes less focus on character development and more on the importance of atmosphere and environments. I am presenting narratological analyzes of what is often considered to be three of Lovecraft?s ?greatest works?: ?The Call of Cthulhu?, At the Mountains of Madness, and ?The Shadow over Innsmouth.? These analyzes are used to highlight Lovecraft?s science-oriented language and narratological techniques, with the focus of studying what methods Lovecraft was using to give his works and his readers a sense of dread, hopelessness, and an alien atmosphere.

Värdering av katastrofers miljökonsekvenser

When a disaster occurs the main focus is on the loss of human lives. Here the environmental effects have been in the centre of attention. This work has had two main purposes. The first one was to formulate attributes, variables that together present a complete picture of the consequences that an event has had on the environment. The other main purpose was to investigate how people value the impact that a disaster can have on the environment.

Webb 2.0-relaterad marknadsföring - Möjligheter och risker med marknadsföring i webb 2.0- relaterade webbtjänster

The purpose of this master?s thesis is to examine how some university students, who are using the libraries extensively, use and experience the public and the university library and what they expect from the two different library types. I also compare their expectations with the different tasks and aims of the two library types. To answer this I have interviewed seven students at the department of history of literature at Göteborg University. I have also studied some literature and research related to this subject, for example user studies about students and libraries and the information behaviour of distance students.

?Ibland känner jag att jag vacklar?- yrkesetiska gråzoner på folkbibliotek

This study examined gray areas within professional ethics of a public library organization and investigated the relationship between the library as an organization and the librarian as an employee when it comes to support and opportunities to make exceptions to rules and regulations. This relationship is then related to workplace issues.Data were gathered via interviews with six librarians who were placed into two focus groups. Library organization documents that contain rules and regulations (guidelines) were examined. The presumption was that conformity between librarians? experiences and actions and the organization?s guidelines will tell us something about workplace conditions.

Kan en periodiseringsbaserad investeringsstrategi effektiviseras med hjälp av fundamental analys?

This paper investigates whether the traditional accrual based trading strategy first documented by Sloan (1996) can be refined using fundamental analysis. Specifically, this is done by implementing the composite signal F_SCORE introduced by Piotroski (2000) to identify financially strong or weak firms. We find that by applying both investment models simultaneously, in a model we call P_KOMB, the mean market-adjusted return earned by an investor exploiting the accrual anomaly can be increased by 14.8% annually. This is achieved by taking a long position in strong firms (as defined by the composite signal) in the lowest accrual portfolio, while an offsetting short position is taken in weak firms in the highest accrual portfolio, repeated annually between 1997 and 2007. Consistent with prior studies, positive market-adjusted returns can be attained through assessment of accruals as well as key value drivers found in historical financial data.

I jakt på tillämpning : Om F.O.V. Fabrics möjligheter att understödja kommersialiseringen av algbatteriforskning

The purpose of this essay is to explore the actor network of a high technology company in the textile industry called F.O.V. Fabrics. The background for doing this is a recent project, which we choose to call the Salt & Paper Battery Group, aiming to commercialize a newly discovered technology ? a battery based on cellulose from an alga. We start by examining a range of network theories in order to eventually shape a framework of our own.

Personalen i frontlinjen som varumärkesbärare : En studie inom träningsanläggningar

The purpose of this research aims investigate whether front line personell are brand carriers who can affect the customers brand experience. This present study focuses on commercial fitness centers in Kalmar. Like brands, training is taking part in people?s everyday lives; fitness centers are offering the customer a wider range of group training.This thesis is based on a qualitative approach whereby eight interviews have been carried out with two members of the board and six employees of the front line. Additionally, this thesis is also based on three focus groups with four customers, representing the majority of each fitness centers.The research findings highlight that the front line employees are very important as they are seen as the brand; therefore the front line employee?s personality and behaviour will influence the customer?s view of the brand.

Dada ser första världskriget i Berlin : En studie av kopplingen mellan George Groszs, Hannah Höchs samt Raoul Hausmanns visuella konst och första världskriget

The First World War had a definite impact on all of Europe, not to say the entire world. The domain of art was no exception. In Zürich, neutral Switzerland, a group of young creative intellectuals who shared a hostile approach towards the structure of the bourgeois society, with its non-democratic rulers and current nationalism which lead up to the war, united under the artistic movement we today call Dadaism. After the war Dadaism sprung up in several cities throughout Europe, among those Berlin. In Berlin Dadaism became a socialist weapon of propaganda, with its norm breaking artistic manifestations, against the camouflaged conservative government of the new Weimar republic.

Ledarskap och ledarstilar i klassrummet : en intervjustudie utifrån ett lärarperspektiv

The purpose with this examine was to study the teachers perception of leadership in the classroom and also how they experience the conditions of this. The method used was qualitative, and builds on a total of six interviews. Stensmos five leadership tasks in the classroom that constitute leadership context have provided the theoretical basis of this study. The leadership tasks have therefore been used as theoretical tools in this study to analyze the teachers? reasoning about their own leadership style.

Att undervisa med didaktisk teori : en diskursanalys av grundskolans kursplaner för historia och religionskunskap

The aim of this exam is about possibility to position a didactical theory of Curriculum for compulsory school, preschool class and the leisure-time centre 2011 (Lgr11). I use Michael Foucault?s discourse analysis to study the syllabuses for social sciences subjects History and Religion. The main theme is to seek what kind of world does these two social study subjects construct for students in high school. The point of using Foucault?s discourse is to seek specific knowledge and words which is used for power positioning.

<- Föregående sida 28 Nästa sida ->