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884 Uppsatser om Call center - Sida 21 av 59
Hjullyft för rullstol
This degree project is on 15 university points which correspond to 10 weeks full time studies. The work has been carried out during autumn term 2007 and spring term 2008. This degree project has been carried out with the cooperation of Etac Supply Center AB who is located in Anderstorp.It?s been Etac interest to develop a solution which helps the user of the wheelchair over obstacles. My task has been to develop a concept that solves the problem according to the requirement specification.In the rapport the reader can follow the development from an idea to a finished concept.
Påverkad strukturerad produktion produktiviteten? : Analys av mätningar från byggbranschen
The cost of construction projects have increased during the past few years. Different actors in the construction industry work together to advocate various measures to mitigate these cost increases. One of these measures is to try to improve the efficiency in the phase of production. By striving for a kind of standardization with a constant quest for improvement, the productivity can increase while the costs of production fall.For this thesis has a case study been conducted at the construction company JM AB which is seeking this. They call the approach structured production and have implemented various measures to achieve a more productive output.Based on information from reconciliations, the cost and the spent hours of craftsmen have been analyzed at the company where the case study took place.
Vi vill veta mer : - En kvalitativ studie om mödrars upplevelser av kostsamtal inom mödra- och barnhälsovården
SammanfattningBakgrund: Våra matvanor grundläggs tidigt i livet. Med tanke på det rådande hälsoläget i Sverige och världen behöver långvarigt preventiva insatser sättas in i tidig ålder för att bekämpa utvecklingen av fetma. Salut-satsningen är ett exempel på en preventiv insats som syftar till att främja hälsa hos barn och ungdomar. Syfte: Att undersöka hur förstagångsmödrar upplever och uppfattar den information om hälsosamma matvanor som mödrahälsovården (MHV), barnavårdscentralen (BVC) och folktandvården ger inom Salut-satsningen. Metod: Kvalitativa semistrukturerade telefonintervjuer utfördes med 18 strategiskt utvalda förstagångsmödrar vars barn var i åldern ett till ett och ett halvt år.
Var är brudarna? : En innehållsanalytisk studie om kvinnliga idrottsutövare i Sportbladet
The goal with our research has been to describe how often and in what way female athletes are represented in the sport section in Sweden?s biggest evening newspaper Aftonbladet. The material we?ve used are the newspapers that we collected during two weeks in 2008, the 3rd of November to the 9th of November and the 11th of November to the 17th of November. We?ve conduced two qualitative researches ? a text analysis and an image analysis ? and one quantitative analysis on our material.
The Surveillance Camera Players : Ett konstnärligt motstånd mot övervakningssamhället
The purpose with this essay is to examine how arts and politics integrate to raise urgent messages and call upon social changes. Performance art as an artistic manifestation against the surveillance society has been studied to clarify this integration and through an empirical examination of the anarchistic performance group The Surveillance Camera Players. This group formed in New York City 1996 as a manifestation against the increased use of surveillance cameras in public places in Manhattan. Through performance in front of these cameras, The Surveillance Camera Players are able to express their protest against the surveillance society which, occurring to them, violates citizens constitutionally right to privacy. The development and signification of the surveillance society are examined through theoretical perspective by foremost Michel Foucault, but also by contemporary scientist in that field.
Undersökning av avfallshanteringssystem : För ett nyexploaterat område i Ekhagen, Jönköping
Outside of many Swedish households today, you will find a typical green wastecontainer. This container has not changed since its introduction, despitecomplaints about foul-smelling and its impractical system. Even if the system usedtoday, still is the most optimal choice, there is a lot of newly developedalternatives out there.Its purpose is to get a broader perspective on how a waste management systemcan be developed into a working, land efficiently and aesthetically pleasing systemof humans and the environment in a small residential area.The authors treat the residential area of Jära, Ekhagen, in Jönköping, which ismanaged by JM AB as a problem area in regards to waste management.The issues raised by the authors are the different waste management systems usedin the corresponding areas of the world, how to apply technical andenvironmental as well as the waste management facilities from financial aspects.In the process, the methods used were literature reviews, case studies and aninterview. The case study was done through a modeling of waste managementsystems in the area Jära and an interview was conducted with the company Envacworking with vacuum systems. Studies have been made by different systems n theareas around the world.The results show that using directives and guidance will reduce the environmentalimpact done without replacing the traditional system.
Medlyssning i utgående telefonförsäljning. Vad utgör goda förutsättningar för coaching?
I Call centers bedrivs medlyssning av telefonsamtal i syfte att kontrollera, övervaka, utbilda och utveckla telefonsäljare. Åtta telefonsäljare deltog i reflexiva intervjuer om upplevelser av medlyssning i utgående telefonförsäljning. Det utkristalliserades fyra teman angående hur telefonsäljare vill att medlyssning ska gå till samt vad telefonsäljare upplever som främjande respektive hämmande i medlyssningssituationen: Organisatoriska förutsättningar vilket innefattar coachernas arbetssituation samt uppläggningen av säljproceduren; Coachens stil där hjälpande och stödjande kontrasteras mot kontrollerande och värderande; Coachens explicita kunskap inom produkt, marknad och försäljningsteori; Ramar vilket omfattar de yttre formerna för medlyssning. Slutligen diskuteras hur uppdragsgivare inom telemarketing kan påverka förutsättningarna för medlyssning, hur säljorganisationer kan bidra till en dynamisk lärmiljö och hur coacher kan beakta principer för ett erfarenhetsbaserat lärande. Framtida forskning kan inriktas på att ta fram best practice inom medlyssning..
Mobbning i grundskolan
I have conducted a study and examined the significance and extent of bullying. I will also examine whether any students in grade eight have been victims of bullying during the past year and where bullying was carried out in school X. The second objective is to explore what students think about the concept of "taunting". I have used various theories of researchers to get an understanding of what bullying is, where it occurs, causes, and suggestions for measures. To get an answer on the purpose and issue a quantitative method was used in the form of a survey. Target group for the survey consisted of students from grade eight schools in X which is located in a suburb of Stockholm. Two classes of grade eight in School X carried out the survey during the same day.Results showed that bullying occurs at X school, but that the proportion of boys has been more subjected to bullying than girls. The majority of the students in the both classes believed that most cases of bullying occur in school hallways, playground and cafeteria. It may be one reason why school X does not have guards or other members of staff. The majority of students also considered in the survey that the concept of "taunting" is to call each other by words of ?genitalia". I think that the use of foul language has become common in today's schools. .
Befolkningstillväxtens mosaik i Umeå kommun
The purpose of this thesis is to present and analyze population developments within Umeå municipality during the period 1992 to 2012. The study also aims to discuss growth trends presented in previous papers to seek common factors and get a deeper understanding.Data for 1992, 2002 and 2012 on a sub area level supplied by Umeå municipality was used. The study shows a continued positive development across almost all sub areas, but a differing growth rate from centre to periphery, and also a diversified medium age among the inhabitants.While the city center continues to have the highest growth of population during the studied years, a recent trend seems to point to a growing popularity to settle in the outskirts of the municipality, primarily near the coast..
En ny bild av islam?
Denna uppsats fokuserar på hur bilden av islam och muslimer visas i läroböcker från 2001 och framåt. Syftet med uppsatsen är att se om de samhälleliga förändringarna efter attentatet mot World Trade Center 2001 har påverkat läromedlen. Undersökningen görs på läroböcker skrivna efter 2001 i ämnet religionskunskap. Läroböckerna är på gymnasienivå. Uppsatsens teoretiska utgångspunkt är Edward Saids teori om orientalism.
Ett Imperium På Nedgång?: En studie av USA: s Imperium
This is a thesis about the American empire. I also focus my work to see if this American empire is declining. The two main questions I ask and want to answer in this thesis are: is America an empire and is it in decline?I first conclude that America has been an empire ever since the end of the Second World War. The sheer military and economic power of the American empire matches and exceeds the ones before them.
Från hemtjänst till eHemtjänst
The number of elderly continues to increase in Sweden which puts pressure on the elderly care. Aproposed solution is to increase the use of information and communication technologies (ICT) inhome care to both streamline care and enable older people to manage on their own to a greaterextent. So far Västerås is the only municipality that has made a decision on an ICT solution, whichthey have chosen to call ?eHemtjänst? (eHomecare). The purpose of this paper was to investigatethe specific prerequisites and requirements for Gothenburg city regarding the potentialimplementation of eHemtjänst.
Fritidshemmets betydelse för barnets sociala utveckling : utifrån ett värdepedagogiskt vuxenperspektiv
The purpose of my study was to find out how staff in after-school activities thinks they work with norms and values, we may call this values education, and how this in turn may influence children's norms and values. By extension, how children are socialized with each other and develop socially. In my research, I have interviewed five of the after-school activities staff who work with children aged 6-9 years at a school in the neighbourhood Rinkeby-Kista in northwestern Stockholm.The results show that after-school activity according to the staff can play a very important and sometimes crucial role in children's social development. Staff believes that if they do not learn the social rules by participating in playing and games in early childhood, when growing up they are outside and cannot participate. By their pedagogical approaches, in terms of values and norms, the adults in after-school activities can help children to become socialized into a community of solidarity and eventually as adults become responsible citizens able to function and participate in society..
Från pre-human till post-human : Embryots reproduktiva status i skärningspunkten mellan stat och medicin
The aim of the thesis is twofold: the first aim is to identify a number of reproductive logics that are used to construct Swedish regulation of embryo donation for reproductive use as either ethical or unethical in the governmental ? and medical discussions ? and to examine how these logics are interconnected with notions of gender and parenthood. The second aim is to identify a number of tensions that arise in the application of the governmental ethical logic on the embryo and embryo donation and discuss how these tensions can be solved with a feminist material approach. I argue that the terminology used to distinguish between genetic, biological, social and legal parenthood in my material is insufficient for understanding the value of the embryo outside its pre-human status. I therefore argue for an embryonic feminist bioethics that is attentive to the embryos post-human status, and for a reformulation of the parenthood terminology in line with what I call ?reproductive ties?..
Från militärområde till stadspuls : Stadsdel Norr - en (nästan) vit fläck på Östersunds stadskarta
How can former military area I5 in Östersund, Sweden, evolve into Stadsdel Norr ("The Northern Quarter") ? an attractive part of the town center? In a theoretical part of the essay the significants of well functioning towns and streets are investigated. The history of Östersund and I5 is shortly reviewed. Present recommendations concerning city design are presented along with guidelines from Vägverket (National Road Administration) for urban streets. The conclusion reached is that a fundamental structure of streets and roads, public and private spaces, is crucial for the possible future development of an area.