Approximately one third of all patients in primary care have a psychosocial component to their illness that requires adequate professional treatment. However, primary care is insufficiently prepared for these patients. The aim of this case-study was to evaluate a pilot project in primary care offering psychotherapy as a treatment alternative. The data collected includes 1) data from 352 referred patients regarding demographics, diagnosis, treatment duration and pre- and post health status, 2) a patient-satisfaction questionnaire and 3) interviews with six therapists and five medical doctors. The treated patients improved significantly and showed a high degree of satisfaction.

A new build in the Swedish nuclear power system would entail increased re-quirements for the proposed repository, which is adapted after the reactors of today. With a fast reactor, capable of burning nuclear waste, operating in parallel with the light water reactors, the increased requirements on the repository could be reduced.In this thesis, simulations of a light water reactor and a fast reactor have been performed by using the Monte Carlo code Serpent to investigate the changes in the fuel inventory. The light water reactor in the study is a boiling water reactor and the fast reactor of the type sodium-cooled fast reactor and they have been used for three different operation scenarios.By studying the fuel composition and the results from the simulations of the three scenarios conclusions can be drawn. Conclusions regarding the change of the fuel inventory and decay heat in Clab as well as the interim storage facility and in the repository. Depending on the operation alternative the changes dif-fered significantly and especially regarding the mass of burned actinides for different fuels in the fast reactor.The lowest increase of fuel assemblies was meet when using 50 years old fuel with 20MWd/kg U burnout and 2,0 % enrichment for start up of the fast reactor and 30 years old fuel assemblies with 50MWd/kg U burnout and 4,7 % enrichment for the further operation of the reactor.The increase of the number of fuel assemblies was 3174, which is equivalent to 641tons of heavy metal.

The thesis is aiming to investigate what happens in the customer-service worker interaction when the service worker is wearing religious attributes. In order to operationalize this the Muslim head scarf, hijab, is chosen as stimuli. Reviewing previous research and theory in this field, it is clear that people have a preference for people that they perceive to be like themselves, this is referred to as homophily. Further on, the study investigates the ethnicity dimension of the service worker customer interaction. Theoretical areas of attractiveness and color are also investigated.

This Master Thesis within Marketing and Strategy investigates the values customers perceive within the Real Estate market in the inner City of Stockholm. The dependent variable is customer satisfaction, and it could be explained by 1) the feeling of light and uniqueness of the apartment, 2) that the apartment is of a satisfying size, 3) the address of the apartment, 4) and the economics, the common areas of the building, and the bidding process. The feeling of light and uniqueness, combined with the number of square meters, and the monthly fee of the apartment, are also identified as the price driven functions of this market. A quantitative method is used to investigate the market, where 107 apartment buyers completed a survey..

The modern beauty market is concentrated with intense competition where cosmetic brands fight to stay on top. A popular method in order to gain sales and increase margins is to influence existing customers to buy more with the use of suggestive selling. The purpose of this paper, was to further examine the different effects of suggestive selling with the use of complementary versus non- complementary goods in the form of customer satisfaction, customer view of the service encounter, as well as success in sales. In addition, the influence of the customer's purchase amount on the tendency to buy an extra product in a suggestive selling situation was examined. The study was conducted through the use of a field experiment with the support of surveys in 'The Body Shop'.

In today's society, more and more people traveling with transports such as trains and buses. With this type of travel it often exists waiting at stations that in many cases perceives as negative. Previous research demonstrates that distraction can get people to experience the waiting as less negative. This paper aims to examine how waiting can be affected by distraction, and if it is possible to use a second type of waiting as a distraction. The authors have chosen to focus on travelers who are waiting.

Due to a globalised world business travel is flourishing. This paper examines how middle level executives, travelling a lot in their work at a multi-national company, feel about their travel. It looks for links between business travel and work satisfaction among them. A short presentation of the patterns of business travel and relevant motivational and stress theories is given. Data for the paper is collected using a survey (78 participants) and interviews.

Previous research has shown that the psychosocial work environment and leadership have a significant influence on the employees work satisfaction. Still there is much to explore regarding the employees experiences about these two subjects. A qualitative approach was used in this study to increase the understanding of the employee´s experience of psychosocial work environment and leaders role affecting it. Eight semi structured interviews were carried out at two organizations with four interviews in each place. The data was transcribed and a meaning concentration analysis was conducted.

The need for auditing originates from the agency problem that arises due to the separation of ownership and control in companies. The purpose of the audit is to increase credibility of the financial statements that management uses to communicate with owners and other stakeholders. In order for the audit to fulfill its purpose a certain level of quality needs to be obtained. The auditor can also be seen as a provider of a commercial service in which service quality is important. Audit quality can thus be separated into technical quality, which is defined as the probability that the auditor both discovers and reports a breach in the client?s accounting system, and service quality, which relates to the provision of services in general.

This empirical study aims to determine whether Linnaeus University's formation in 2010 and subsequent reorganization has affected the employees' perceived motivation and job satisfaction.A combined approach was used in which both quantitative and qualitative questions were asked in the survey form. 101 survey responses is the basis for the analysis and these have been associated with SDT-theory in order to draw further conclusions.The study shows that among the respondents, there is a frustration that is possibly related to the two organizational changes. They feel that they have lost confidence in management as a result of not being part of decision making. The study also conveys a very fragmented picture, members of the organization perceive that they have very different possibilities to peform well, participate and have clear goals to work towards..

De senaste decennierna har stressen ökat väsentligt i vårt samhälle. Det finns flera olika samverkande orsaker till detta. Arbetslivet är en betydande källa till stress, särskilt inom vissa yrkesområden. Vårdpersonal arbetar ofta i en stressig miljö vilket kan leda till stressrelaterade problem. Dessa problem kan förekomma i varierande grad och yttra sig på olika sätt.

The aim of this Master's thesis is to examine what effect two different models of acquisition have on user satisfaction with information resources at academic libraries. The two models examined are the traditional model where a subject specialist librarian makes the selection, and the user-governed model where the larger part of the selection is based on user requests. The scope is the libraries of Roskilde University, which employs the traditional acquisition model and Malmö University, which employs the user-governed. Both libraries have a user-oriented approach to acquisition. The study encompasses a close examination of the acquisition policy through document analysis and interviews with the librarians in charge of acquisitions at each university, as well as a user-satisfaction survey among the professors and senior teachers on two faculties at each university respectively.

Syftet var att kartlägga arbetstillfredsställelsen hos chefer i svensk äldreomsorg samt undersöka om det fanns några skillnader mellan chefer i privat och offentlig verksamhet. En rikstäckande webbenkätundersökning (N=104) genomfördes. Denna genererade både kvantitativ och kvalitativ data. Cheferna som sammantagen grupp visar på en förhållandevis hög arbetstillfredsställelse. Resultatet visade dock att det fanns signifikanta skillnader mellan privata och offentliga chefer vad gäller arbetstillfredsställelse.

The study examines selectivity of the customer base and scarcity of a product?s effect on attitude and value towards a product or service. A questionnaire study is made from three different situations. The result varied depending on the situation; however it was found that selectivity of the customer base and scarcity has a great impact on the attitude and the perceived value towards a product or service. Selectivity of the customer base was found having the highest level of impact on both attitude and perceived value.

Syftet var att kartlägga arbetstillfredsställelsen hos chefer i svensk äldreomsorg samt undersöka om det fanns några skillnader mellan chefer i privat och offentlig verksamhet. En rikstäckande webbenkätundersökning (N=104) genomfördes. Denna genererade både kvantitativ och kvalitativ data. Cheferna som sammantagen grupp visar på en förhållandevis hög arbetstillfredsställelse. Resultatet visade dock att det fanns signifikanta skillnader mellan privata och offentliga chefer vad gäller arbetstillfredsställelse. En högre grad av arbetstillfredsställelse kunde utläsas bland cheferna inom den privata sektorn.