Syftet med kandidatuppsatsen är att ta reda på vad kunskapsföretagens intellektuella kapital och de icke-finansiella intäkterna från kunderna består av samt försöka utveckla en egen modell, som kan fungera som ett stöd för att synliggöra och värdera kundernas bidrag till företagen. De frågor vi söker svar på är: Av vilka beståndsdelar är företagets verkliga värde sammansatt? Vilka intäkter kan kunderna bidra med, förutom pengar, för att öka företagets värde? Hur kan man synliggöra och värdera de icke-finansiella intäkterna i syfte att på bästa sätt ta tillvara det kunderna har att bidra med?.

The question is who should govern and administrate a municipality owned urban forest? Should societies and the public be invited to participatory planning, who are the interested parties, could they be treated like a group and what are their opinions on administration and management? The study is carried out in a municipal owned forest Vitberget Skellefteå that is widely used by associations and individuals for recreation and training.This has led to several discussions in the local media about the management of the forest, especially in connection to harvesting. The work undertaken here has been to identify who has any interest in the management of the area. After identifying the interested parties, a selection of the societies, schools and pre-schools that actively uses the area as well as random individuals met in the area was interviewed. The questions asked can be divided into six main groups:? Communication with the municipality?s managers for the area? Interference from other activities? Views on forest management? Views on nature conservation? The uniqueness of Vitberget? Development opportunitiesThe crucial factors identified as being needed to succeed in managing an urban forest are long-term administration, information and communication.

This thesis examines the reasons to why railway projects conducted by Banverket (Swedish National Rail Administration) could be expected to cause significant effects on the environment, on which grounds the County Administrative Board and Swedish National Rail Administration base their decisions/assumptions and highlight regional differences between the different Swedish national rail administrations regions. Total 24 railway projects, conducted or being conducted, during the time period 2001 - January 2010 have been analyzed and studied. These projects represent eight different measures/activities which are dispersed throughout all five of the Swedish National Rail Administration´s different regions. Swedish legislations demands that the planner of a new railway project shall first conduct a pre-study and then conduct a public consultation which provides the participants an opportunity to provide input. The County Administrative Board shall then decide if the project could cause significant effects on the environment.

The care for the elderly in the municipalities has recently seen the need for a formalized system for quality assurance. Under increasing demands for monetary efficiency while bound by law to retain acceptable standards in health care, there is need for efficient and at the same time quality-assured management. The municipalities often solve this puzzle by introducing systems and standards influenced by theory-clusters such as NPM (New Public Management), TQM (Total Quality Management) or other quality management theories.This essay focuses on how the public administration in the municipalities defines quality and designs and implements system for formalized quality assurance. Our basic view of organizations is institutionalist and our theoretical framework includes theories about quality, NPM and TQM..

Fair trials? rights under Swedish law of public administration (FL) are regulated by Article 7 of the Statute. Similarly, fair trials? right under the European Convention of Human Rights (EU Convention) is regulated by Article 6.1. The essay conducts a comparative study of the two legislations and seeks to determine whether Article 7 of the Swedish law of public administration is consistent and compliance with Article 6.1 of the EU Convention.

Syfte: Syftet med den här uppsatsen är att undersöka om det finns anledning att göra skillnad på organisationer i forskning om kunskapshantering. Syftet med den här uppsatsen är också att besvara om och i sådana fall hur och varför hanteringen av kunskap skiljer sig mellan organisationer i offentlig sektor och organisationer i privat sektor. Metod: Studien har en kvalitativ ansats, då en sådan lämpade sig bäst för att besvara uppsatsens syfte. Semistrukturerade intervjuer användes som datainsamlingsmetod. Intervjuerna genomfördes med en organisation från privat sektor och en organisation från offentlig sektor. Utifrån den teoretiska referensramen analyserades empirin. Slutsatser: Båda organisationerna arbetar med kunskapshantering även om det ofta sker på ett omedvetet sätt. Vilka aktiviteter de ägnar sig åt som kan klassas som kunskapshantering sker därför undermedvetet och ger inte de effekterna på organisationen som de skulle kunna få.

The aim of this study is to investigate how new knowledge, discovered and translated by the archaeologist, is transferred to the public by examining the question posed to the archaeologist by ?la?nsstyrelsen,? the county administration office.Since there can be no mediation of knowledge without an understanding of its perception, I pay a visit to the cognitive sciences in order to answer what knowledge is and how it functions in regards to contract archaeological results.I argue that the current structure of mediation, in regards to archaeological knowledge, is in need of the same quality control that is demanded by the contractors in regards to standard archaeological procedures. When presenting archaeology to the public, consideration needs to be paid to the different targets groups of society. The importance of national directions rather than regional translations for mediation of archaeology is stressed by the author. This needs to be carried out through a change of the questions posed to the contracted archaeologists by the county administration in their ?fo?rfra?gningsunderlag,? the order specification for archaeological investigations. .

Most of the sea areas within the European Union are overfished and the catches are estimated to be up to five times lager then the amount to achieve a sustainable fishery. In doing so, the management of EU's marine resources comes to be questioned. The purpose of this study was to analyze EU's administration of marine fisheries and to explore which steps that can be undertaken to counteract the negative trend. The questions of the study were: How does the EU administrate today?s marine fishery recourses? And: How can the problem whit overfishing be discouraged? To answer these questions a comparative analyses were used to compare and evaluate administrative systems.

Undersökningens syfte är att förklara hur chefer agerar vid ledningsdrivna och vid spontant uppkomna förändringsinitiativ i en organisatorisk miljö där det finns informella nätverk av specialiserade kompetenser. Arbetet kombinerar en kvalitativ ansats för att utforska och beskriva chefers ledarskapsmetoder genom djupintervjuer med en kvantitativ undersökning i enkätform riktat mot chefer och även mot deras medarbetare med specialistkompetens. Studiens slutsats är att de undersökta cheferna har metod och förmåga att skapa goda förutsättningar för förändring samt att stötta samverkan och innovation i informella nätverk inom den lokala enhetens kontext. Cheferna saknar dock god förmåga och metodik för att kunna utöka detta till att omfatta och inverka på företagets nyttoskapande som helhet.

AbstractSeveral of researchers have reflected that the school ought to be developed to a learning organization. A method as proceed from such a perspective and should be able to match a local child- and educations administration is problembased school development. To investigate in which ways a child- and educations administration prosecute a problem based learning inside the organization a case study was used as research strategy. The question this report gives answer to is:In what/which way works a child- and educations administration in a rural district with a method to fulfil a problembased learning.To collect empiric data a canvassing inquiry was accomplished among the child- and educations administrations group of management. According to the research result it can declares that there are good conditions for the organization to prosecute problem based school development, but there is yet a great deal to do before it´s can be said totally fulfilled.

This essay investigates the work situation for teacher educators at a university with focus on the subject areas education, research and administration. The research questions contain the work situation the teacher educators have, how they apprehend it, and how they find their position within the work organisation. Six interviews have been executed at the teacher education at a university. Some of the results from the investigation indicate that the teacher educators find education to be very a very demanding work and that the split of work during the academic year is uneven. The work with administration before and after the education, for example work with syllabuses and descriptions for courses, are activities demanding much time.

Since the 1st of May 2004 Cyprus is part of the European Union. The Republic of Cyprus as a whole is part of the Union, but all of the advantages of the Union membership cannot be enjoyed in all parts of the country. Since December 1963 the Cypriot administration has been separated into two, a Greek Cypriot and a Turkish Cypriot, and since 1974 the country is also territorially divided. The Greek Cypriot political administration is considered to be the legitimate representative of the Republic of Cyprus, the Turkish Cypriot administration is only recognised by Turkey. Since the disruption of the country in 1963 the UN has been trying to get the Cypriot parties to agree upon a peace solution in order to reunite the country.

Slutsatsen i vår studie är att syftena för inhyrning av personal är likvärdiga mot tidigare studier som utförts. Vi har i studien klargjort att flexibilitet är fortfarande ett centralt syfte att hyra personal istället för att anställa. Vi konstaterar även att motivet ?undvika LAS? inte är ett vanligt syfte att hyra personal, även fast undvikandet av LAS är en omdiskuterad faktor i den teoretiska referensramen. Tidigare studier visar att den största anledningen till att hyra personal från ett bemanningsföretag, är som ett alternativ för vikariat.

This thesis has been performed as a part of the Bachelor degree in Industrial Engineering and Management at the School of Engineering in Jönköping. The thesis is written on behalf of Pallco AB, which is an engineering company that performs subcontracting, surface treatment, and assembly of components, mainly in steel and aluminium. The thesis focuses on identifying and analyzing the customer order fulfillment process of three customers at Pallco AB.The main objective of the thesis is to distinguish time differences in the company?s administrative work for each of the three customers. Furthermore, Lean thinking is following as a thread through the whole thesis.

AbstractSeveral of researchers have reflected that the school ought to be developed to a learning organization. A method as proceed from such a perspective and should be able to match a local child- and educations administration is problembased school development. To investigate in which ways a child- and educations administration prosecute a problem based learning inside the organization a case study was used as research strategy. The question this report gives answer to is:In what/which way works a child- and educations administration in a rural district with a method to fulfil a problembased learning.To collect empiric data a canvassing inquiry was accomplished among the child- and educations administrations group of management. According to the research result it can declares that there are good conditions for the organization to prosecute problem based school development, but there is yet a great deal to do before it´s can be said totally fulfilled.