Titel: Mystery Shopping - en studie av franchisekedjor i Sverige Författare: Bodil Carlson och Mikael Hugosson Handledare: Thomas Michel, Universitetslektor, IEM Kurs: Kandidatarbete i Företagsekonomi 10 poäng, FEC007 Institution: Institutionen för Ekonomi och Management Syfte: Trots att Mystery Shopping tillägnas relativt stor uppmärksamhet i massmedia finns det idag ingen forskning med inriktning mot företagsekonomi. Syftet med denna studie är att bidra till en ökad medvetenhet om Mystery Shopping, kartlägga dess förekomst samt försöka besvara frågan huruvida Mystery shopping är en vedertagen teknik för kvalitetskontroll i serviceföretag. Metod: Studien genomfördes i två steg, en förstudie med ett Mystery Shoppingföretag samt en huvudstudie inriktad mot svenska franchisekedjor. Den definierade målpopulationen bestod av 44 franchisegivare Av dessa besvarade 29 företag enkäten. Slutsatser: Av de 29 tillfrågade företagen hade 22 kännedom om Mystery Shopping.

The purpose of this degree project is to give an overview of the planning system of four Swedish forest companies. The involved companies are ATA TIMBER, SYDVED, BERGS SKOG and VIDA SKOG. The study is based on information from a literature study and by interviews with personals from the four companies. Each company is described to get a better insight of the companies work and what potential they have. The description of the planning process comes after that. The companies are described separate from each other and will be compared later in this essay.

När ett företag inför decentralisering medför det att det uppstår mer eller mindre självständiga enheter, som ofta handlar internt med varandra. Genom decentralisering vill företagen korta ner tiden för beslutsprocesser och ge ett större ekonomiskt ansvar för varje enhet, man vill med detta nå en effektivisering inom företaget. Problem som kan uppstå vid decentralisering är att samordning och kontroll av enheter försvåras. Dessa problem försöker företag lösa genom att införa ett internprissystem. Internprissystemet byggs på företagets specifika situation och dess syfte med internprissättningen. Internprissättning är ett komplicerat område, men det handlar om att kunna styra, kontrollera och motivera de självständiga enheterna.

This Master of Science thesis project handles issues around managing data from the digital tachographsystem. European legislation states that companies must download the data of the digital tachograph systemand store it for at least one year for control purposes. The system stores data on the vehicle unit located inthe driving compartment and on smart cards personal for each driver.Acquiring data from the previous analogue tachograph was done instantaneously since the data wasphysically printed to a circular paper chart when driving. To acquire data from the digital system one mustperform a download from the vehicle unit and later transfer it to some form of backup solution for longterm storage. Data must also be downloaded from the driver smart cards.Download of data from the vehicle unit is the most time consuming task and may take up to 30minutes pervehicle.

Syftet med arbetet är att få en förståelse för moss-sedumtakets bullerdämpande egenskaper. Jag kommer även att försöka förutsäga med hjälp av akustikteori vilken utav de två olika uppbyggnadssystemen av moss-sedumtak som ger den bästa bullerdämpande effekten.Mätningarna kommer att bestå i att registrera ljudtrycksnivån i rummet, vid varje oktavband i frekvensområdet 125-4000 Hz. Först utan moss-sedummattan och sedan med moss-sedum mattan. Storleken på differensen i ljudnivån ger en bild av i vilket frekvensområde som ljudabsorptionen är effektivast. För att ytterliggare öka förståelsen för hur moss-sedum absorberar ljud så kommer även absorptionsfaktorn att beräknas.

AbstractLevel:Bachelor thesis in Business Administration/Marketing Title:Care Of Haus, "Kan Reklam. Förstår Annat". Ett Varumärke, En uppfattning? Problem:When it comes to building a strong brand it is important that their brand identity, which means how they want to be perceived coincide with how their customers sees them (Melin 1999). Purpose:The purpose of this thesis has been to find out if and how these two aspects coincide with each other.

Det är nu väl belagt att människorättssituation har försämrats i Ryssland under Putins presidenttid. Människorättsaktivister som blir godtyckligt arresterade, ökad statlig kontroll av de ryska NGO:er och HBT-fientlig lagstiftning som antas i Duman är bara några enstaka exempel på det strängare klimatet kring de mänskliga rättigheterna i landet sedan Vladimir Putin kom till makten år 1999. Uppsatsens utgångpunkt utgörs av Aydinlis teoretiska modell som lägger ett särskilt fokus på begreppen säkerhetisering, hot och konstruktion. Syftet med denna uppsats är att undersöka hur de nationella eliterna i Putins administration framställer globalisering som ett hot. Analysen genomförs som en kvalitativ diskursanalys av ett tiotal deklarationer av olika aktörer inom den ryska statsförvaltningen under Putins presidentperioder.

The health care sector is one of the most information-intensive institutions in Sweden. Big investments in information technology have been made to ensure efficiency and quality within organisations in health care. This has led to high requirements in documentation and resulted in an increase in administration which gradually more often is done by nurses and doctors. A major problem is that it is difficult to gain access to the information recorded in all the different systems, which is their objective. This causes double documentation instead of being a support in follow-up performance.

Syftet med denna rapport är att undersöka om modern teknik kan åtgärda de problem som idag finns vid integration av nätverksresurser. En av grundtankarna i detta arbete är att nätverken i framtiden kommer att behöva anpassas till en mer flexibel och heterogen miljö. Anledningen till detta är att det i framtiden kommer utvecklas en rad nya produkter som ska kopplas in i nätverken.Rapporten är uppdelad i tre delar. I första delen undersöks vilka problem som finns idag vid resurshantering i nätverk. Denna undersökning gjordes med hjälp av intervjuer med ett antal systemadministratörer som har praktisk erfarenhet av sådana typer av problem.

ABSTRACTTitle:Estate agent is a trusted profession - a study of how real estate broker working on Codes of ConductLevel:Final assignment for Bachelor Degree in Business AdministrationAuthor:Mikaela KarlssonSupervisor:Agneta SundströmDate:2012 ? JuneAim:There is a lack of confidence in the branch of real estate which makes me wonder: How do the bransch of real estate work with Code of Conduct to strengthen their confidence? The aim is to describe and analyze how the branch of real estate works with confidence and codes of conduct.Method:I have an qualitative approach in which interviews have been used to collect data and literature studies to collect theoretical information. The collected material have been analyzed from a hermeneutical perspective.Result & Conclusions:To some extent the real estate branch works with the establishment of Codes of Conduct to strengthen the confidence. This is shown by increased transparency to increase customers commitment in the bidding. As confidence has been risen for the part of the process this indicate that Codes Of Conduct has the ability to strengthen the confidence for the real estate as a branch.Suggestions for future research:One topic that is interesting to study is how the real estate brokerage companies could controll their stakeholders to follow the company´s guidelines for social responsibility.Contribution of the thesis:The thesis gives people involved in real estate branch suggestions on how a trust could be built up by working with Codes of Conduct.Key words:Corporate Social Responsibility, Code of Conduct, confidence, real estate broker, the bransch of real estate..

Breast cancer is the most common tumor disease among women in Sweden. About 7000persons, having a median age of 65, are diagnosed each year with this disease. Withmammography screening, breast cancer can be detected in an early stage which improves theoverall survival (OS). 20-30 % of the breast cancer tumors are overexpressing humanepidermal growth factor receptor 2 (HER2), which is a protein that stimulates cell proliferation.Trastuzumab (Herceptin®) is a humanised monoclonal antibody that targets the HER2-proteinand prevent the signals for cell proliferation.Trastuzumab has earlier been used for treatment of metastatic breast cancer. In the year of 2007trastuzumab was approved for adjuvant treatment of patients who has been medicated withsurgery and/or radiation.The aim of this study was to investigate the effects of adjuvant treatment with trastuzumab inHER2-positive breast cancer patients.

Ten cows suffering from displacement of abomasum (DA) were treated with two different electrolytesolutions. The DA cows showed symptoms typical for the disease. Four out of 10 cows had a metabolic alkalosis and two a metabolic acidosis. The cows were mildly hypocalcemic, and 9 out of 10 were mildly to moderately hypokalemic. Six out of 10 cows showed muscle fasciculations.

Today`s society requires that municipalities focus must be more on effectivity and quality. Because of this it is important for municipalities to look after the controlling systems. Many municipalities choose to adopt models that reflect the efficacy. The municipality of Vellinge has chosen to implement balanced scorecard in all their efficacies. We found it interesting when it was exposed that 70 % of all implementations of balanced scorecard fails.

The current thesis is on the rule of law and how the principles of the rule of law are met in thenew Swedish migration process. The migration process has been subjected to criticism duringseveral years and on different occasions. The migrations process is viewed through a ?rightsof the child? perspective, foremost to seek if the rights of the child are met. The children are avulnerable group, not the least in the process of migration.

AbstractTitle:Course:Authors: Advisor: Keywords: Problem formulation:Purpose:Target Group:Theoretical perspectives: Methodology: ResultSwedish leaders abroad ? A qualitative study about culture ?s influence on Swedish leadersBachelor dissertation - Business Administration, LeadershipAmanda Elg and Carl-Johan SaltarskiIngemar WictorLeadership, culture, impact and adjustmentHow can Swedish leaders in multinational companies adjust their leadership to the national culture?The aim of our study is to investigate whether Swedish managers are affected by the differences in national culture that exists between Sweden and the country that they operate in. We want to explore if they adapt their leadership to the culture.Our study is directed towards a target audience of Swedish leaders and other interested parties who wants to increase the understanding of culture ?s influence on an international career and what is required of the leader to deal with the cultural clashes that may rise.We have focused on theories related to differences in national culture and how it can affect the leadership and the organization.The study is of the qualitative type with a deductive approach where the empirical materials are gathered through interviews.Our results demonstrate leaders implementation of culture and leadership to influence the leadership of the national culture in which they operate. We have seen how leaders are affected by the national culture and how the leader adapts to achieve a successful leadership.