På några år har användningen av IP-telefoni inom svenska företag tredubblats och vi börjar nu se ett attitydskifte gentemot en teknik som länge dragits med dåligt rykte på grund av kvalitetsbrister.IP-telefoni är ett resultat av att data- och telefonikommunikation vävs samman och att kapaciteten i nätverken ökar. Detta medför att man genom att införa IP-telefoni kan genomföra kostnadsbesparingar och effektivisering. Men tekniken erbjuder även ökad funktionalitet och därmed även mervärde för organisationer som använder IP-telefoni. Inser organisationer detta och utnyttjar man fördelarna med tekniken för att skapa acceptans inom organisationen?Syftet är att undersöka vilka faktorer som motiverar en övergång från kretskopplad telefoni till IP-telefoni, och hur man inom en organisation skapar acceptans för den nya tekniken.Syftet har uppfyllts genom en kvalitativ studie som byggt på semi-standardiserade intervjuer.

Diabetes Mellitus is one of the most common endocrinologic disorders among dogs. The disorder has a complex background, and successful treatment requires a well-functioning co-operation between pet owners and the veterinarian. The purpose of this study is to investigate the owners? perspective of diabetic treatments offered, and to estimate expected length of survival post-insulin therapy. The research findings are based on a survey mailed to 77 pet owners, whose dogs were diagnosed with diabetes between 1999 and 2003 at the small animal clinic of the Swedish University of Agricultural Sciences. The median survival for the dogs that underwent insulin treatment was 31 months, i.e.

ABSTRACT Title:                                   Leadership within property managementCourse:                              Bachelor Dissertation - LeadershipAuthors:                            Isabell Andersson och Marlene LundqvistAdvisor:                             Ingemar WictorKeywords:                         Leadership, property managementProblem formulation:   How can managers within property management lead their employees to achieve company goals?Purpose:                           Our purpose was to identify similarities and differences between different property managers? way to lead their employees.Theoretical framework:    In our study, we have chosen to use the four basic theories which we found most relevant to the subject after studying literature in the field of leadership and leadership within property management. In the theoretical framework we discuss theories such as practical leadership, motivation and commitment, service quality and communication which are all important components for succeeding with an effective leadership according to O'Reilly et al. (2010).Methodology:                   We have conducted a qualitative study with an intensive format and a deductive approach. The empirical data were collected through six interviews in which we interviewed three managers and a member of each managers? staff within property management companies.Results:                             In our research we have reached the conclusion that all our respondent managers are working to motivate their employees and communicate with them in order to guide them towards the company goals.

En studie av struktur- och interaktionsförändringar i en familj som genomgått Intensiv familjeterapiFörfattare: Johanna Andersson, Kajsa Sjöblom och Josefine StrömbergHandledare: Marianne Freyne-LindhagenSammanfattningStudiens syfte är att utifrån ett systemteoretiskt perspektiv undersöka om Intensiv familjeterapi (IFT) påverkar strukturen och interaktionsmönstret i en familj utifrån varje familjemedlems upplevelse. För att göra syftet mer konkret och överskådligt lyftes följande frågeställningar fram:? Hur ser familjesystemets struktur ut, nu jämfört med före påbörjad behandling?? Har interaktionen förändrats mellan de olika systemen i familjen efter genomförd behandling?Studien grundar sig på en kvalitativ forskningsmetod där respondenterna utgjordes av en familj bestående av tre familjemedlemmar. Materialet har bearbetas utifrån en systematisk analys där relevant litteratur har kopplats till studiens huvudteman, struktur och interaktion. Resultaten visar att det skett en strukturell förändring i familjesystemet efter IFT- behandlingen, vilket samtliga respondenter uttrycker.

Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

The aim of this bachelor-thesis is to study how the City Library in Norrköping, in collaboration with the outpatient centre, Gränden, has assisted people with substance abuse problems through a bibliotherapeutic reading circle known as, Människor mellan raderna (People between the lines). My theoretical framework is based upon Ruth M. Tews and Berth Danermark?s theories. Tew states that in order to create a well-functioning team consisting of various professional competences, each individual needs to possess certain character traits including the ability to contribute with their unique competence and an openness to receive and absorb the other participants? contributions.

The purpose of this thesis is to form an idea about the qualitative value and meaning of reading fiction in a psychological perspective and over a lifetime. Seven women, 68-79 years old, were interviewed about their reading habits of fiction in their lifetime. The material is presented as life stories. I use an inter-nordic research project called the SKRIN project which looks upon reading habits from an individualistic and psychological perspective. I also refer to an American study which focus on reading development with roles readers take in different ages of life written by J A Appleyard.

This study shows how two different schools use dogs as a method of education. The purpose was to find out what kind of pedagogical thoughts my informants have about children' slearning in their connection with dogs, and in which way the interaction between the children and the dogs could affect the learning ability. I also wanted to find out what kind of possibilities and restrictions the dogs could give to the education according to my informants but also to find out how the projects were financed. To be able to answer these questions I put together a qualitative study, I had four interviews with people that were involved in the projects in one way or the other. To analyse the empirical material I looked up different theories about teaching, communication, interaction and motivation.My results showed that both schools have applied the method of ?teaching dogs? as a form of resource for students with special needs.

Syftet med denna studie var att beskriva erfarenheter av arbetsterapeutiska åtgärder för personer med långvarig smärta. Kvalitativ metod användes och intervjuer med nio personer utfördes, sex kvinnor och tre män. Inklusionskriterier var att personerna hade haft smärta i minst sex månader, hade fått arbetsterapeutisk behandling för långvarig smärta samt befann sig i arbetsför ålder. Intervjuerna utgick ifrån semistrukturerade frågor. Dataanalys genomfördes med innehållsanalys.

This report deals with activities that from a CSR perspective are considered to create a shared value for a medium-sized construction company in Sweden. The CSR definition used in the report is the European Commission?s since it reflects the valuecreating aspects of CSR, in contrast to the traditional philanthropic aspect of CSR.Companies in the building construction industry have difficulties identifying activities that create value in society and in the company. The aim with the project is to, from a CSR perspective, identify and evaluate value creating activities in a building construction company. The activities will be evaluated with respect to competitiveness and how they can be implemented into an organization.

Livsstilfaktorer som inaktivitet, felaktiga kostvanor och rökning bidrar till utvecklandet av fetma, blodfettsrubbningar, typ 2 diabetes och högt blodtryck, och ökar risken för insjuknande i hjärt- och kärlsjukdomar. Syftet med denna studie var att utvärdera om en kombinerad tränings och kostintervention under 3 månader, följt av regelbunden uppföljning under ett år påverkar motionsvanor, hälsoupplevelse och riskfaktorer hos personer i riskgrupper. 151 medelålders kvinnor och män med riskfaktorer för hjärt- och kärlsjukdom randomiserades till en interventionsgrupp ( n =75 ) och kontrollgrupp ( n = 76 ) och genomgick undersökning vid baslinjen, efter 3 och efter 12 månader. 123 personer fullföljde studien. Efter 12 månader sågs signifikanta förbättringar inom interventionsgruppen av vikt, BMI, midjemått, höftmått, midjehöftkvot, triglycerider, HbA1c, syreupptagningsförmåga, systoliskt och diastoliskt blodtryck till skillnad från inom kontrollgruppen.

Bakgrund: Sjukskrivningarna i Sverige blir fler och fler vilket leder till ökade kostnader för samhället. En stor del av sjukskrivningarna består av stressrelaterade åkommor vilka kräver behandling. Om en person har påverkats av stress under en längre period utan avbrott med chans för återhämtning, kan detta leda till utmattningssyndrom. Sverige saknar bestämda direktiv för hur behandling av utmattningssyndrom skall bedrivas. Det som finns är rekommendationer från Rehabiliteringsrådet.

Physiotherapists treat people with different views of the world and medical beliefs, which require a good understanding of cultural differences. One way to achieve cultural understanding is through self-reflection in a new context. During five weeks the authors, two physiotherapy students, completed a clinical practice at the rehabilitation center Pina Palmera, Zipolite, Oaxaca, Mexico. At the beginning of the period a critical incident was chosen, when the head physiotherapist for the ward Cuidados Especiales intended to sell jewellery to the authors during a treatment of a patient. The authors have by using the reflection framework "Framework to guide reflective process", and Interpretive Phenomenological Analysis (IPA) for analysis, discussed different ways of communication, adherence, education, and self-reflection and critical thinking.

TitleThe profession of Children's Librarians. Identity and vocation.AbstractThe aim of this Master's thesis is to investigate the professional identity of Children's Librarians in order to contribute to a deeper understanding to the professions of librarians. This places the thesis in the field of Library and Information Science that studies the profession. The definition we use to understand profession suggests that all librarians take an active part in negotiating their professional role and library enterprise.Our empirical material consists of interviews with eight Children's Librarians. Using a qualitative method was the best way to gain an understanding for the participant's own experiences of their professional identity.

 The aim of the study was auditing medical records examine postoperative blood glucose levels after undergoing CABG surgery. Furthermore the aim was to determine if the ward staff abides the local guidelines frame of reference concerning each ward, regarding blood glucose measurements and blood glucose levels. The study included 70 patients undergoing CABG surgery at the cardiothoracic surgery, Uppsala University Hospital. The study was conducted by retrospective medical record auditing. Studied factors were postoperative blood glucose levels, number of registered blood glucose measurements, a current diagnosis of DM and preoperative HbA1c.