As IT service departments in organisations are becoming more complex and customised, the indirect costs are increasing in relation to the total costs. The difficulty of fully estimating and identifying the spread of the cost in the IT service department is increasing. As a result, firms tend to budget the business unit as a total cost rather than as a spread of defined costs. In order to deal with this challenge an ABC calculation will be applied. The Time Driven ABC model will be conducted in OMX´s Servicedesk unit within the IT services.

AbstractTitle: Who said what? ? A qualitative content analysis regarding the UD?s, the government?s and the travel agencies after the Tsunami disaster.Number of pages: 38Author: Malin HanssonTutor: Peder Hård af SegerstadCourse: Media and Communication Studies DPeriod: Autumn 2006University: Division of Media and Communication, Department of information science, Uppsala UniversityPurpose/Aim: The purpose of the paper is to find out what person said what to the media and public after the tsunami catastrophe. The aim is to find out if there is any difference in how the government and communicators talked, and if those differences agree with the public opinion about these persons.Material/Method: The material is interviews with the relevant people on TV news. The first three days are included and the interviews have been transcribed and counted in sentences. The method is therefore quantitative content analysis.Main results: All of the analysed persons used the category Concrete action the most, which is what they are doing at the moment.

This study presents a methodology that enables the annual average power of a wind turbine to be increased by automatically optimizing it?s airfoil, twist and chord dis- tribution. As a part of the study the software SiteOpt has been developed. This software connects the open source software XFOIL with the blade element momen- tum theory. XFOIL gives lift and drag coefficients which enable the blade element momentum theory to predict the power of a wind turbine at different wind and ro- tational speeds.

The main purpose with this MA thesis is to examine how visually impaired, disabled and people with dyslexia define service quality at the public library of Linköping. The method that has been used is focus group interviews. A focus group consists of four to eight people who are joined together, without knowing each other before, to discuss a certain subject. The aim is to get a wide spread of answers. A secondary purpose is to examine how this method works.

This thesis aims to examine and critically revise the language in two of Sweden ?s major newspapers Dagens Nyheter (DN) and Svenska Dagbladet (SvD), regarding the reporting of the police department of Skånes registration of the Swedish Romani minority. The research method used is qualitative text analysis based on Teun Van Dijks model for critical discourse analysis of news discourse. The material examined contains of four articles published the last week of September 2013. This thesis has a critical perspective based on the notion that the media influence the public?s opinion about certain themes, and strives to contribute to the field of research about how the Romani minority is being portrayed in the Swedish press.Previous research of the representation of ethnic minorities in the media has shown that ethnic minorities usually are represented in contexts of criminality or social problems.

The purpose of this Master's thesis was to examine how and what trainee teachers are being taught about information seeking and school libraries related to problem-based teaching method in compulsory school. The questions at issue were: How have trainee teachers learned about information seeking? How have trainee teachers learned about using school libraries? We also wanted to know which education they have got in information seeking and school libraries. We examined this through both literature and empirical studies. We used a qualitative method in order to answer the questions at issue.

The main objective of this study is to divide a number of colorectal cancer cases into subgroups based on their molecular features using cluster analysis. The data used is supplied by a research group at Pathology, the Department of Medical Biosciences, Umeå University, and consists, after some preparation, of 455 observations which is a larger data set than many similar studies. The molecular variables that the clustering is based on are CIMP (CpG Island Methylator Phenotype), MSI (Micro Satellite Instability), BRAF- and KRAS-mutations. These are categorical variables and consequently the clustering method used is PAM (Partitioning Around Medoids) which is particularly useful with data on diverse variable level. The final analysis results in four subgroups that are represented by different combinations of attributes on the aforementioned variables.

A B S T R A C TTitle: Democracy- Choice of the people or the voice of media? (Demokrati- Folkets styre eller Mediernas Makt?)Number of pages: 36Author: Carolina VallinTutor: Else NygrenCourse: Media and Communication Studies CPeriod: Autumn term 2006University: Division of Media and Communication, Department of Information Science, Uppsala UniversityPurpose/Aim: The purpose with this essay is to discuss which influence media has on the democracy.Material/Method: Qualitative explorative research method is used to see how much space the newspaper Dagens Nyheter gave to the parties represented in the parliament, and compare the results with the numbers the parties received in the general election 2006.Main results: This research showed similar results in the survey made of DN and the numbers the parties received in the general election 2006. Media can?t decide how people should vote in a election, but they can influence what citizens think and talk about by having the power to choose which information that shows on the agenda.Key Words: Dagens Nyheter, Agenda setting, Media, Power and Democracy..

This report is a part of a diploma work, conducted as a part of a Master of Science degree. The diploma work consists of a preliminary study, two case studies, a user study, a paper and this report. It was created at the Linköping University for the department of Science and Technology, in cooperation with Unilever Research in the UK, and partly with the EC founded project, Smartdoc IST-2000-28137. Hand-held, mobile devices like Personal Digital Assistances (PDAs) are becoming increasingly popular in today?s wireless world.

Due to political decisions regarding the Swedish school, public and independent schools booth face the need topromote themselves in the quest for new pupils. This study aims to, from a communications perspective, examine how four selected upper secondary schools address their target audience; the pupils?to?be, on their homepages. Additionally, I intend to investigate whether, and if so, how, said addressing can be connected to the different target groups applying to the schools in question.The questions asked in this study regard the way in which the selected schools describe themselves on their homepage; how do they use the textual and visual content to address their audience, and can there be disagreement between the meaning of the text and that of the image? To answer these questions, I use a theoretical base made out of visual communication and semiotic as well as rhetorical analyses.The methodological procedure is a qualitative approach on the matter, allowing me to understand the ?what? of the content on the homepages, as well as the ?how? it?s being communicated.

SammanfattningSyftet med denna studie var att beskriva hur sjuksköterskor kan förebygga och lindra smärta i samband med smärtsamma procedurer hos skolbarn 7-12 år. Metoden som användes var en beskrivande litteraturstudie. Litteratur har sökts i databaserna Medline via PubMed, Academic Search Elite och Blackwell Synergy. Materialet i litteraturstudien begränsades till 14 artiklar. I resultatet presenteras de faktorer som påverkar barns upplevelser av smärtlindring i två kategorier: ?Förberedelser inför smärtsamma procedurer? och ?Lindring av smärta under proceduren?.

ERP system is the information technology that has had the biggest impact in companies? development and way of working in today?s world. ERP system is divided in several applications with a modular software design that allow people in every department in a company to store and retrieve information accurately and in real-time. This master thesis investigates attitudes toward ERP systems among business organisations and ERP suppliers with the overall purpose of analysing to which extent a new ERP system will bring change in the business process. The purpose of this thesis is to make a survey of attitudes toward ERP systems among business organisations and ERP suppliers.

Att leva med kronisk sjukdom påverkar människan både fysiskt och psykiskt. Hela dennes livsvärld förändras. Att acceptera sin sjukdom och leva med den och allt vad detta innebär kräver stora förändringar. Syftet med denna litteraturstudie var att beskriva människors upplevelse av att leva med multiple skleros. Artikelurvalet baserades på och utfördes via databaserna Medline, Cinahl och Academic search.

?Coming from Sweden and you haven?t heard of it?? Detta citat exemplifierar den självbild som det post-kommunistiska profileringsarbetet tenderar att präglas av. Bristen på insikt känns påtaglig under ett möte med en högt uppsatt tjänsteman inom Pärnu Development Department. Denna problematik skall dock inte förlöjligas utan måste sättas i relation till de omständigheter som skapat den.De tidigare socialistiskt präglade staterna har varit tvungna att anpassa sig till markandsekonomin med förändrade efterfrågemönster och nya konkurrenssituationer. Dessa förhållanden kan verka självklara för ett västeuropeiskt land, men för ett post- kommunistiskt land där marknadsföring och destinationsutveckling i princip inte existerat, var de här förutsättningarna något nytt.

According to the health care law and the national care guarantee, all individuals with mental illness have the right to good health care that is knowledge based as well as to rehabilitation where and when they need it. They also should be able to choose and have control over who is performing the care, including the design of these efforts. The purpose of this study is to investigate patients' experiences of general psychiatric emergency care and the cooperation between outpatient care, inpatient care and the municipality. This study is a descriptive cross-sectional study, conducted with a quantitative and qualitative method. The study is performed in collaboration with Akademiska Sjukhuset and is part of a larger quality improvement project.