Patientupplevelser av allmänpsykiatrisk akutvård samt av samarbetet mellan slutenvård, öppenvård och kommun
Patient?s experiencesPsychiatryEmergency careSurveyCollaborationPatienters upplevelserPsykiatriAkutvårdEnkätSamarbete
According to the health care law and the national care guarantee, all individuals with mental illness have the right to good health care that is knowledge based as well as to rehabilitation where and when they need it. They also should be able to choose and have control over who is performing the care, including the design of these efforts. The purpose of this study is to investigate patients' experiences of general psychiatric emergency care and the cooperation between outpatient care, inpatient care and the municipality. This study is a descriptive cross-sectional study, conducted with a quantitative and qualitative method. The study is performed in collaboration with Akademiska Sjukhuset and is part of a larger quality improvement project. The participants in the study are patients who got in contact with the general psychiatric emergency care during a 6 weeks period. Data collection method consists of a questionnaire that was distributed to patients at discharge from different units. The questionnaire was designed by the project's principals, in collaboration with department managers, operations manager and the authors. The results show that the psychiatric care can be improved in all the areas this study has highlighted, where; encounter, information, participation and staff availability are included. The improvements, which need to be done, are not only between patients and health professionals, but also improvements between and within different professions in the mental health services.