Uppsatser om service quality
460 uppsatser · sida 11 av 31
En kvalitativ studie om hur omsorgspersonal inom hemtjänsten arbetar för att de äldre ska få ett värdigt liv
Examensarbete, grundnivå · Karlstads universitet
… shows that the organisation priorities small time-consumption and standardized services in order to increase the efficiency. It is found that the professional caregivers perceive that the demand for documentation and other administrative tasks has increased and as a result of …
Quality of Experience som metod för utvärdering av en mobil applikation
Kandidatuppsats · Umeå universitet
Det här är en litteraturstudie som undersöker hur forskningsfältet kring utomhusmatematik ser ut, samt de olika resultat som forskningen kommit fram till. Genom systematiska sökningar har tretton artiklar i sin helhet valts ut för granskning, samt nio artiklar som ej finns …
D-uppsats · Handelshögskolan i Stockholm
… agencies are increasingly conforming to this trend, adopting standards for quality assurance and monitoring, producing numbers and annual reports ? despite their somewhat ambiguous task and role. This essay focuses on the Swedish International Development Cooperation Agency …
Magisteruppsats · Lunds universitet
… have not helped enhancing loyalty between 2004 and 2007. Between these years, service quality has the most affect on loyalty. Self-scanning as an effective marketing tool could be questioned, the relation in this study is not supported
D-uppsats · Högskolan i Borås
… library anxiety, Bourdieu, library architecture, gender studies and service management. The methods used are qualitative interviews, and textual analysis using the printout of these taped interviews along with notes and an earlier user study as material. The conclusions are that …
Examensarbete, grundnivå · Linköpings universitet
With the advance in computer and network technologies, multimedia systems and Internet applications are becoming more popular. As broadband network is prevailing, more clients are able to watch streaming videos or to play multimedia data over the Internet in real-time …
Kandidatuppsats · Högskolan Kristianstad
… a development from the family to the society. According to the new social service law (2000) it is not that clear that the utmost responsibility lies on the society. According to the social service law ( 5th chapter, 10 §) the municipality should ease things up by giving support …
Examensarbete, grundnivå · Linköpings universitet
During the last years the need for real-time database services has increased due to the growing number of data-intensive applications needing to enforce real-time constraints. The COMponent-based Embedded real-Time database (COMET) is a real-time database developed to meet these …
En fallstudie av SAS & Finnair
Kandidatuppsats · Södertörns högskola
… the study are theories about competitive strategies, positioning, quality of service, marketing mix and segmentation. In the light of these theories we put together sufficient questions to ask at the interviews to ensure a solid result that answered the purpose and problem of …
Kandidatuppsats · Södertörns högskola
… have clear formulated marketing strategies, but they all tend to focus on service in the stores and good quality products. A conclusion is that small companies have to focus on a start position in the market which the larger competitors have not notice, or have chosen to ignore …
Examensarbete, avancerad nivå · Luleå
… between JM and the suppliers to solve problems such as quality, custom service and inventory for the in production. This final thesis project aims to study which of JM¡¦s products that are most suitable to go through a terminal. Interviews and literature studies have been done …
en fallstudie på caféer i Skellefteå
Kandidatuppsats · Luleå
… of customers expectations and what they think the interior means to the service quality. It also aims to examine how café owners use the interior to create service quality. In order to examine this, a case study was conducted based on interviews with two café owners. The study …
Påverkan på attityd och värde
D-uppsats · Handelshögskolan i Stockholm
… and scarcity of a product’s effect on attitude and value towards a product or service. A questionnaire study is made from three different situations. The result varied depending on the situation; however it was found that selectivity of the customer base and scarcity has a great …
förslag på differentieringskoncept för nya aktörer på den omreglerade apoteksmarknaden
Magisteruppsats · Högskolan i Kalmar
… a differentiation concept that could work in a shorter perspective is a low service quality but with lower prices and a unique location. In a longer perspective it seems like the concept should change to a more service orientated differentiation concept with a variation of high …
Kandidatuppsats · Högskolan i Halmstad
… in Nybro, decided that the municipality should reduce the budget for food service. The budget should be reduced by 2 100 000 SEK. They decided that the children- and education committee, and the care committee would have to lower their budget with 1 264 000 SEK respectively 636 …