183 uppsatser · sida 7 av 13
Ett verktyg för att utvärdera möjligheterna till effektivisering av en IT-avdelning
… has been developed in cooperation with Niklas Larsson and is to be used by management and IT consulting company Connecta AB. To ensure that the tool is useful for the company four goals have been defined. They are that the tool should be reliable, should not require large …
Lean-tavla - för röd tråds skull!
… to maximize customer value and eliminate waste which means making products and services more valuable to the customer. 1 Lean was for a long time a philosophy and an approach limited to industries and production based companies. In recent years, the principles behind lean have …
… Hälsoeffekten. Verktyget fungerar så att företagets alla siffror förs in i ett system som ger en överblick av företaget. Previa kan sällan garantera att den önskade effekten av investeringen verkligen uppstår, det vill säga att den kommer företaget till del. Det föreligger …
Queue management
… metod. Metoden byggde på observationer, samtal med kunder och intervjuer med servicepersonal. Resultatet från undersökningen gav oss många intressanta svar och synpunkter. Slutsatserna som vi kan dra av vår studie är bl.a. att det finns utrymme för företag att anpassa sina …
… in Umeå during the autumn of 2008 and winter of 2009. SWECO Systems is a service provider effective in the areas of electricity, controlling and heating and sanitation. The demand for this thesis arose when SWECO Systems identified that the way their customers make business had …
Nulägesanalys och handlingsplan
… are constantly evolving and the demands according to quality for products and services produced and performed are becoming more and higher. ISO 9001 is a standard that serves as a tool for organizations who wants to effectively control and manage their quality workforce on …
… or not. Husqvarna AB had for a time considered their delivery and supplier service to bee their biggest problem and they wanted to solve this problem by improving the communication with all involved actors in the logistic chain, which they hoped would result in a better mix of …
Fördjupad analys och modellering av tjänsteprocesser bserad på tjänsteforskning,systemvetenskap och statisktisk processkontroll( SPC).
… en sammanfattning i min kandidatuppsats Tjänsteprocessernas dynamik samt Service Logic Model med fokus på modellens tre viktiga gränssnitt: encounter-, support- och teknikgränssnitten. Unified Modeling Language, UML och vissa delar av teori och metodik inom statistisk …
En studie om marknadsförhållanden och produktlansering för Tradewell Group AB
… knowledge about potential customers and to see if there is any interest for a service like CSS. Some of the most important factors when launching a product that were identified during the work of the thesis were pricing, timing, market orientation and market communication. The …
En kvalitativ studie av socialpsykiatriska boendet Pilbacken
… the field of quality improvement efforts based on profound knowledge in social services. The current situation is therefore a significant knowledge gap in terms of studies of this type of systematic quality work and how it is applied in practice. This study therefore intends to …
… last decade, there has been an increase in the use of technology-based self-services within the retail sector. The increase is particularly noticeable within the grocery market. The reason behind the increased use of these systems is partially due to the fact that companies …
… operation more efficient in order to reduce costs and to reach a high level of service on delivery to the customer. The company is also striving to increase staff participation and to guarantee a high level of their safety and environmental work. The contents of this report have …
… Vårt fallföretag kan klassas som ett kunskapsföretag av typen professionellt serviceföretag. Vårt intresse riktas mot företagets HR-strategi i termer av upp-eller-ut. Slutsatser: Fallföretaget tillämpar olika strategier för att slussa folk upp eller ut. Bland dessa finns …
en studie om belöningssystem i hotellbranschen
… goods, the globalization process also affect the businesses distinguished by service. The corporations are faced with higher demands of adaptation, which in turn leads to higher needs of skills and knowledge, which of course is very important in business such as the hotel …
en studie om tillämpningen av IT för supporthantering
… studier visar på att de kunder som lämnar företag gör det till följd av dålig service. Anledningen till att uppsatsgruppen valt Customer Relationship Management (CRM) som ämnesområde är på grund av egna erfarenheter och upplevelser av dålig och opersonlig kundsupport. På grund …
