248 uppsatser · sida 1 av 17
- En studie om Public Service i ett förändrat medielandskap
ABSTRACT Title: The new Public Service Authors: Hanna Haeggström, Sara Marklund, Madeleine Olsson Level: Bachelor thesis in Media and Communications Studies Supervisor: Olof Hultén Location: School of Communication and Design, University of Kalmar, spring 2008 Language: Swedish …
Sammanfattning (for english: scroll down) Titel: Entreprenören i servicebranschen Seminariedatum: 2007-05-31, 2007-06-01 Kurs: SMT302 Kandidatuppsats 10p Författare: Jimmy Heijel, Lars Jacobsson, Fredrik Svensson Handledare: Elin Bommenel, Carl R. Hellberg Nyckelord …
Denna uppsats behandlar service, ett fenomen som har växt sig starkare de senaste årtiondena och som har kommit att bli ett avgörande verktyg för många företag för att kunna skapa marknadsfördelar. Att ett företag förvaltar mötet dem och kunden emellan på bästa sätt är ofta en …
Strategisk Tillämpning Mellan Olika Branscher
… three industries that the study has focus on is consumer, manufacturing and service related industries. Where the consumer industry is classified as companies with direct sales towards private consumers, the physical citizen. The manufacturing industry is classified as companies …
a study of how to maintain the customer satisfaction while reducing the overall service offer
… When doing the study, the rescindment of cash was a deduction of a part of the service, compared to the normal adding or starting of a service. The study was done through a focus group that was the base of a questionnaire that got answered by 125 respondents. A regression …
… VIDA AB. The aim of the study was to investigate important product quality and service quality dimensions, the customers? perception of the offering and generally describe the French market and present actors. The market for softwood around the world changes over time and new …
En fallstudie av kvalitetssäkring i tjänsteföretag
Abstract Title: The Moment Of Truth; A study of service quality assurance Authors: Fanni Helminen and Linda Elsborg Level: Bachelor Thesis in Business Administration, C-level. Advisor: Lars- Johan Åge and Jens Eklinder Frick Date: 2014- June Purpose: Quality assurance has become …
strävan efter ett gemensamt ledmotiv
Background: Literature regarding brand identity within the service industry is relatively under developed. As a result one theory is used for both the service and product brands, even though there is a significant difference between a product and a service. As a result of this …
… that value seems to be migrating from the mobile handset provisioning to services and applications, granting further possibilities for IT-players.
hur upplever svenska livsmedelföretag exportmarknaden?
… extremely important. The study shows that rather few companies have used any services from the Swedish Trade Council, those who participated has primarily been involved in international trade fairs. The respondents also indicate that it is very important to have good importers …
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
ett lämpligt mätinstrument av upplevd tjänstekvalitet inom reseindustrin?
… by increasing competition. A majority of the travel agencies offer different services that all satisfie the same customer need. However, one major difference in the market aspect is the service quality, this making it an important mean of competition. There are several …
… when a contractor in the Defence Industry wants to increase its commitment of service, and how will their relationship change? The thesis is above all focused on generating knowledge that can lead to rapid and concrete measures and that can be used in the analysis of an …
… past decades have been the rapid growth of the Internet and mobile telephone services. Currently these two worlds are converging. Moreover, the fast expansion of wireless high capacity Internet access, increased distribution of local/public hotspots and rapid development of …
… in more demanding customers, and the need for offering more content and services with a focus on usability for the end-users. The operators are starting to loose both their strong position and revenue in the Telecom industry, due to new technology and the fact that other actors …
