248 uppsatser · sida 4 av 17
- en studie om identitetsskapande vid fusioner i sjukvården
… phenomenon. Mergers and acquisitions have mainly been studied in the industry. A frequent explanation to why the potential value of a merger is not realized is culture clashes between the merging organizations. From a social constructionist perspective cultures are not seen as …
… a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view. The study is done at the use of Internetbanks. Trust related to e-services is not widely studied …
A Swedish Case
Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge …
En kvalitativ fallstudie om vägarna mellan lean och motivation hos anställda i tjänstesektorn
… important political issue in Sweden in the 1970?s. As the popularity of lean service is now increasing, there are still unresolved issues regarding the transferability of a mass production system to the service industry, particularly with regards to the motivation of service …
En genomgång och analys av dopingforskningen 2004-2009
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
En kvalitativ studie ur ett företagsperspektiv
… a whole new way of working with IT. The technique delivers web based services, which results in that the user no longer needs to install an application locally on a computer. Since the application no longer needs to run on a local entity, but in a datacenter located on a service …
Ur ett lednings- och personalperspektiv
Service quality occurs in service encounters where both customers and employees come together in an interaction. It is therefore important that the staff give their best because the interaction usually takes place in real time, which is referred to as the moment of truth. The …
… semistrukturerade intervjuer kartläggs utbudet och efterfrågan av tjänster och service i hotellbranschen. Dessa analyseras sedan mot den teoretiska referensramen. Studien avser även att som delsyfte analysera och beskriva om tjänsteutveckling ger ett högre kundvärde samt vilken …
… from different sectors such as technology, manufactory production, consumer, service industries and so on, had started their investments in China. China has become the first choice for global manufacturing due to the huge market, continuous economic growth, stable political …
En studie av organisationer inom Internetbranschen
… management, although less research exists about smaller, non high tech service companies. Therefore the authors also tries to find out how applicable today’s theories are on this special field and thereby fill a smaller gap in today’s research. To find an answer to these …
En studie av två hotellkedjors tillämpning av Corporate Social Responsibility
… to these beliefs, CSR is implemented as a tool in e.g. the development of new services and/or modifications of services. However, it is also revealed that acting responsible to employees is a precondition in order to successfully and legitimately practise CSR. In order for the …
1-3 åringars byggprocess
… Kunderna ställer idag allt högre krav på tillgänglighet och lätt åtkomst till service, och de företag som inte lever upp till kundernas förväntningar och behov riskerar att tappa kunder, har studierna visat. En effektiv kundsupport grundas på tydliga processer och hög kompetens …
Med en utvärdering av fem ärendehanteringssystem<em> </em>
… Kunderna ställer idag allt högre krav på tillgänglighet och lätt åtkomst till service, och de företag som inte lever upp till kundernas förväntningar och behov riskerar att tappa kunder, har studierna visat. En effektiv kundsupport grundas på tydliga processer och hög kompetens …
Strategi och styrning på funktionsnivå inom bankbranschen
In today’s ever-evolving society the use of cash is replaced by digital services in the banking sector. Some local banks restrict manual cash handling while others remove it completely. This essay examines how management accounting is affected by restricted cash handling. The …
The purpose of this study is to analyze and specify the characteristics of servicescapes in the hotel industry and its role when building a brand. Further, the aim is to put forward how Management in this sector strategically utilizes the location to manage the staff in order to …
