619 uppsatser · sida 4 av 42
… using the theoretical concepts of empathy, compassion fatigue and compassion satisfaction. Nine qualitative interviews with health care professionals were conducted and the material was analyse dusing thematic analysis. Results were deductively found in thematerial, using the …
En vidareutvecklad modell baserad på modellerna American Customer Satisfaction Index (ACSI) och SERVQUAL
… är vedertagen för mätning av servicekvalitet och modellen American Customer Satisfaction Index (ACSI) är vedertagen för mätning av NKI. Detta har legat till grund för arbetets problemformulering och syfte. Syftet med arbetet är att skapa en vidareutvecklad modell för mätning av …
… as a supportive environment. The purpose of this study was to describe job satisfaction among employees and to analyse a possible connection between job satisfaction and employees experiences of SOC. The approach in this study was quantitative and the method used was a …
… the extent to which these factors are present at work and the employees'satisfaction with this state, differences regarding all examined individual characteristics are recognisable. Moreover, the investigation of the importance attributed to these factors by the employees …
… of the service during the processes of service delivery and create customer satisfaction. The method used was case study approach utilizing personal interviews, which were conducted at two service companies. The study showed that the aspects of the service that have greatest …
… we have checked if the psychosocial climate influences the feeling of satisfaction that exists in the organization and if this in turn influences the degree of extra effort the employee chooses to impose on his or her task. In order to measure the leadership in the organization …
En jämförelse mellan två förvärvsmodeller på akademiska bibliotek
… is to examine what effect two different models of acquisition have on user satisfaction with information resources at academic libraries. The two models examined are the traditional model where a subject specialist librarian makes the selection, and the user-governed model where …
… for their work life/ business during 2, 5 months. Measurements on the client's satisfaction regarding the focus area work life/ business and all other areas in the client's lives were conducted before and after the coaching relation. The result of this pilot study shows that the …
bland köp- och säljkunder i samarbete med LRF Konsult
… to LRF Konsult and their contact person. The theories suggested that the satisfaction of the customers would increase depending on their relation with LRF Konsult and their contact person. Our research concluded the relation differed for each customer and that it was of great …
… of the hermeneutic influenced analysis. The theoretical outpost touches job satisfaction, work-integrated learning and the role of the pedagogue. The main conclusion is that dog training can create good conditions for personal development which favour both the work-integrated …
småföretagens rörlighet på den gotländska bankmarknaden
… banks on Gotland should contemplate to preserve their current customers is satisfaction and relation which creates a loyalty towards the bank.The main purpose of this study was to investigate which enter- and exit barriers that exist on the banking market for small enterprises …
… on what the expatriate regards as important is also related to higher satisfaction and thereby greater loyalty. The research could also find support for the notion that satisfaction is related to motivation, but not how motivation is created through the compensation package.
… reduction on several variables relating to assortment perceptions, customer satisfaction and store choice. The study was carried out as an experiment with 127 participants. The results show that most people will not notice a decrease in assortment size, even though we removed up …
… the headscarf. The effects are evaluated with the following measures: customer satisfaction, attitude towards the brand, how interesting the service worker is perceived to be, how service minded the service worker is perceived to be and how attractive the service worker is …
ett verktyg för att skapa effektiv och lönsam produktion
… towards continuous improvement in its operations, to achieve higher customer satisfaction, more efficient production and ultimately higher profitability. Many companies are working to implement Lean in their organization. But there are many who fail to implement a complete …
