619 uppsatser · sida 3 av 42
En fördjupning kring kunders reaktioner till ett erbjudande ur ett upplevelseperspektiv
… is divided into different parts, affects the customers? attitudes and sense of satisfaction differently. Moreover, emotions that are characterized by either positive or negative evaluations are related to the customers? satisfaction, attitudes, and feeling of having had an …
… visiting the site; how does navigation, layout and content effect the users satisfaction with the website; do the users in this study consider that the International Library’s website can be improved and if so, how? The study was performed with a user oriented approach where six …
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
… common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences between …
Finns det köns och åldersskillnader
… this quantitative study was to investigate if stress, self-efficacy and life satisfaction varied with gender and age. The sample was selectively chosen in the municipality, country council, private sector and in the trade business. 237 participants were included in the study, of …
… you do, is important to most people. Work scientific research shows that dissatisfaction with physical or the psychosocial work environment often gives negative effects on the performed work. The purpose of our study is to chart the experience in work satisfaction and …
En jämförelse mellan företag som reviderats av Big Four och företag som reviderats av någon annan revisionsbyrå
… client. Therefore it is important to understand the factors that drive client satisfaction. This study investigates differences in how quality attributes identified in previous studies affect client satisfaction among firms audited by the Big Four and firms audited by other …
… and well-being at work. Employees who experience work motivation and job satisfaction are at less risk of illness, which may also result in reduced absenteeism. Aim: The purpose was that of a smaller pilot study examining a qualitative methodology to obtain detailed and concrete …
… that may occur between the factors in the retail mix, with focus on the job satisfaction as a catalyst on driving the values of the parameters included in the retail mix, where the factor service is the starting shot for the others included.
En kvantitativ studie av hur tatueringar på butiksbiträden påverkar kundnöjdhet
… is to evaluate whether or not tattoos have an impact on perceived customer satisfaction. We constructed an experiment where a service worker's physical appearance was manipulated. Our result indicates no significant impact of tattoos on customer satisfaction. However, the thesis …
En utredning om åtgärder på en industrifastighet
… the energy loss. A good working environment is essential for customer satisfaction when indus-trial buildings are used as offices. The investigation was carried out through a literature review, oral sources and interviews with tenants. In order to improve the condition of the …
när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd
… data to answer our problem. Conclusions According to the theory, customer satisfaction can be expressed through a comparison between customer’s expectations and the experience of using a service, and there are also positive correlations between service quality and customer …
… frågor om Röda Korset samt 26 påståenden från mätinstrumentet volunteer satisfaction index. Resultatet från studien visade att variablerna, feedback från frivilligledaren, Röda Korsets utbildningar och volontärers trauman relaterade starkast till arbetstillfredsställelse …
Betydelsen av Kultur utifrån Nationalitet, Lingvistik samt Organisation i Multinationella Team
… to say something about how this type of team´s efficiency; when it comes to satisfaction and performance; was affected by national and linguistic heterogeneity within the team. While analyzing differences between the teams? efficiency when it comes to satisfaction and …
… input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions …
-Karaktärsstyrkors samband med psykologiskt välbefinnande, arbetstillfredsställelse, harmonisk- respektive tvångsmässig passion och stress
… the relationship between character strength and psychological well-being, job satisfaction, harmonious- and obsessive passion and stress. The results showed that wisdom, kindness, social intelligence, curiosity, hope, creativity, spirituality and love was positively correlated …
