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En marknadsundersökning av bankens företagskunders attityder
… Pia Lindell Key Words: relationship marketing, finance industry, customer satisfaction, customer loyalty Purpose: The purpose of this essay is to try to identify those factors that lead to customer satisfaction and customer loyalty among the corporate customers to Bergslagens …
… för att utveckla utbrändhet. 21,9 % låg under referensvärdet för Compassion Satisfaction, vilket innebär att man ej känner sig tillfredställd med sin arbetssituation. Risken för Compassion Fatigue och utbrändhet var lika för de båda grupperna, men värdet på Compassion …
… mer förståelse för detta fenomen. The aim of this study was to measure the job satisfaction of managers in Swedish elderly care, and examine whether there were any differences between managers in the private and public sectors. A nationwide online survey (N=104) was executed …
… mer förståelse för detta fenomen. The aim of this study was to measure the job satisfaction of managers in Swedish elderly care, and examine whether there were any differences between managers in the private and public sectors. A nationwide online survey (N=104) was executed …
Sambandet mellan personlighet, yrkesval och arbetstrivsel
… investigated the relation between Extraversion and Conscientiousness with job satisfaction and job selection in the two occupational groups of telemarketing and administration. The study also set out to explore the relation between social desirability as assessed with an …
… as a supportive environment. The purpose of this study was to describe job satisfaction among employees and to analyse a possible connection between job satisfaction and employees experiences of SOC. The approach in this study was quantitative and the method used was a …
… The aim of this study was to investigate and compare long-term health and job satisfaction as measures for work-related health. The material and method used was a quantitative cross-sectional study with a structured questionnaire. The data collection was done within a municipal …
En fördjupning kring kunders reaktioner till ett erbjudande ur ett upplevelseperspektiv
… is divided into different parts, affects the customers? attitudes and sense of satisfaction differently. Moreover, emotions that are characterized by either positive or negative evaluations are related to the customers? satisfaction, attitudes, and feeling of having had an …
… visiting the site; how does navigation, layout and content effect the users satisfaction with the website; do the users in this study consider that the International Library’s website can be improved and if so, how? The study was performed with a user oriented approach where six …
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
… common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences between …
Finns det köns och åldersskillnader
… this quantitative study was to investigate if stress, self-efficacy and life satisfaction varied with gender and age. The sample was selectively chosen in the municipality, country council, private sector and in the trade business. 237 participants were included in the study, of …
… you do, is important to most people. Work scientific research shows that dissatisfaction with physical or the psychosocial work environment often gives negative effects on the performed work. The purpose of our study is to chart the experience in work satisfaction and …
En jämförelse mellan företag som reviderats av Big Four och företag som reviderats av någon annan revisionsbyrå
… client. Therefore it is important to understand the factors that drive client satisfaction. This study investigates differences in how quality attributes identified in previous studies affect client satisfaction among firms audited by the Big Four and firms audited by other …
… and well-being at work. Employees who experience work motivation and job satisfaction are at less risk of illness, which may also result in reduced absenteeism. Aim: The purpose was that of a smaller pilot study examining a qualitative methodology to obtain detailed and concrete …
… that may occur between the factors in the retail mix, with focus on the job satisfaction as a catalyst on driving the values of the parameters included in the retail mix, where the factor service is the starting shot for the others included.
