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Myt och verklighet - Vad är trivsel för bibliotekarier?
The aim of this thesis is to explore the job satisfaction of librarians and try to nuance stereotypes, which the public has and which still exist in massmedia concerning librarians and their work. The study is qualitative and based mainly on semistructured interviews with ten …
Vad tycker socialtjänst, föräldrar och ungdomar?
… is to illustrate changes in the social workers, parents and youth's level of satisfaction during the development of the special residential home's investigative model. Approximately one to three months after discharges social workers, youths and their parents completed a level …
… between a company and its costumers and value can have on costumer satisfaction on the basis of a relationship perspective. Purpose: The purpose with this thesis is to describe the importance of factors that can have an impact on customer satisfaction on the basis of a …
Abstract: Job satisfaction has great significance for nurses. The job is very demanding and requires a great deal of responsibility. Low job satisfaction and organisation changes affect their work negatively. The aim of the study was to investigate the nurses? job satisfaction …
Sambandet mellan arbetstillfredsställelse, syskonplacering och spänningssökande
ABSTRACT The aim of this study was to examine the relationship between job satisfaction, birth order and sensation seeking. The sample consisted of 179 jobholders in four different organizations in southern Sweden, with an average age of 44 years (SD = 12,12). A questionnaire …
Kund- och partnererfarenheter gällande Microsofts CRM-system - Microsoft Dynamics CRM
What is customer satisfaction and when does it occur? Microsoft’s customers and partners state that product quality is the strongest driver for customer satisfaction. To be able to increase customer satisfaction Microsoft must know how their partners and customers define product …
The purpose of this study was to examine the relationship between job satisfaction and leadership style as well as participants' perceived leadership style and job satisfaction. Sixty-two participants answered a questionnaire containing 56 questions regarding perceived …
en jämförelse mellan bolags- och entreprenörslag
… aim of this thesis was to investigate the factors that create stress and job satisfaction as a forest machine operator. The study was performed as a comparison between forest companies own harvesting teams and entrepreneur teams to investigate if there are any differences in …
En jämförelse mellan kvinnliga och manliga industriarbetare på två avdelningar
… present quantitative study was to examine gender differences in perceived job satisfaction in two departments, with different work patterns, in a Swedish manufacturing industry. The questionnaire contained 30 statements and five background questions. The questionnaire was …
när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd
… data to answer our problem. Conclusions According to the theory, customer satisfaction can be expressed through a comparison between customer’s expectations and the experience of using a service, and there are also positive correlations between service quality and customer …
… were gradually piloted to increased responsibility. The students felt secure with their supervisor and the environment in which supervision takes place, and have continuously moments for communication and reflection with their supervisor. A prerequisite is that the supervisor is …
… perspective and data was collected in the form of in-depth interviews with selected dentists and nurses. Secondary data in the form of consultant interviews was also collected. The tensions found in the team of a younger supervisor and an older worker were connected to the …
och dess inverkan på <br /> kundnöjdheten
… at a highly competitive market where it is important to achieve high customer satisfaction if they want to attract customers and stay competitive. Some studies suggest that the gap between customer expectations and perception within the five quality dimensions influences the …
… explain the role of fear arousal when combined with the concept of customer satisfaction and retention in one marketing strategy. The major theories applied are the concept of fear appeals and the concept of customer satisfaction & customer retention. We chose to conduct our …
en fallstudie på Handelsbanken och Skandinaviska Enskilda Banken i Skellefteå
The purpose of this thesis was to study local bank offices work with customer satisfaction. A case study concerning two local bank offices was made, the cases were based on interviews with the managers at the bank offices. The research questions that we wanted this thesis to …
