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En studie om hur man skapar lojala kunder inom mobiloperatörsbranschen
The cellular market is today suffering from great customer dissatisfaction. Simultaneously, the services offered by the different cellular providers are very homogenous, causing strict competition where various price strategies have been the main mean of battle. From a business …
<em>En studie om Sveriges största bankkoncerners produktutvecklingsprocesser av betalningslösningar och hur dessa kan effektiviseras genom ökad kundinvolvering </em>
… have more or less been forced to adapt their products and services along new customer requirements. It may therefore be considered appropriate to involve customers in this process. This by collecting customer information and allow customers to influence the process to a greater …
The aim of this thesis is to describe the customer’s attitudes toward the contracting for availability, i.e., which factors are from the customer’s perspective necessary for the fulfilment of a supplier-customer agreement? Furthermore, the objective is to describe and analyse a …
Title: Satisfaction and loyalty from a customer viewpoint Level: Final assignment for Master degree in Business Administration Authors: Thomas Blomqvist and Per Nilsson Supervisor: Lars-Torsten Eriksson Date: Januari 2010 Purpose: The overall purpose of our paper is to describe …
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
… more common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences …
En studie om vilka faktorer som påverkar den upplevda tjänstekvaliteten för pensionssparande
… is to seek an understanding of which service quality factors that affects customers in their decision making progress regarding purchasing financial services such as pension products. We also seek to evaluate the different service quality factors by compare their relative …
Hur kan detaljhandelsbutiker arbeta med produktivitet och lönsamhet med hjälp av denna modell
… can make great benefits of having an eye on how the staff works towards the customer, because the personnel is an important tool when competing with other stores. This paper is focusing on the part that relates to the staff in the store, which is one of the key tools in the …
Vilken påverkan har personalen i en butik på kunden?
… can make great benefits of having an eye on how the staff works towards the customer, because the personnel is an important tool when competing with other stores. This paper is focusing on the part that relates to the staff in the store, which is one of the key tools in the …
… increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the …
a case study of Länsförsäkringar
… Uppsala initiated this study, which aims to provide an understanding of customer’s view on customer value, related to agricultural insurance and financing. The intention is to investigate if Länsförsäkringar’s view on customer service corresponds with the customer’s view and …
En fallstudie av Billerud
In recent years, customer profitability has become a focal point of academic discussions on business performance. However, researchers remain divided as to how evaluation of customers ought to be conducted, resulting in uncertainty of how accounting systems should be adapted to …
? En studie utifrån Radi Medical Systems webbplats för kundutbildning
… Systems? educational site has the potential to create value for the company’s customers, and by that promote improved customer relations. Questions asked are: What kinds of visions does the company have for the site? Which services are offered to the customers through the site? …
- En fallstudie på Nyby Torshälla Ridklubb
Abstract ? ”Customer relationships ” A case study on Nyby Torshälla Riding Club? Date: December 20th 2011 Level: Bachelor thesis, 15 ECTS Institution: School of Sustainable development of society and technology, Mälardalen University Authors: Linn Ericsson, Elenor Flodin, Emma …
… focus on service development in order to offer attractive solutions to satisfy customers changing needs and stay competitive. This paper focuses on service development at Scandinavian Airlines. The aim of this case study is to examine the sources of information used in service …
The thesis is aiming to investigate what happens in the customer-service worker interaction when the service worker is wearing religious attributes. In order to operationalize this the Muslim head scarf, hijab, is chosen as stimuli. Reviewing previous research and theory in this …
