269 uppsatser · sida 2 av 18
Möjligheter och förutsättningar för personal och verksamhet att arbeta med bemötandefrågor på bibliotek.
… in knowing how a library can work to become more service oriented and customer centred. We conducted six interviews with librarians located at three different libraries in Sweden. We used three theories to explain our aim. These are Jürgen Habermas theory of social …
ABSTRACT Title: Senses strategic importance to the customer experience in dressing room Authors: Anna Andersson & Alexandra Lundqvist Tutor: Dr. Bertil Hultén, Associate Professor Linneaus School of Business and Economics Linnaeus University Subject: Bachelor thesis 15 hp …
ABSTRACT Title: Senses strategic importance to the customer experience in dressing room Authors: Anna Andersson & Alexandra Lundqvist Tutor: Dr. Bertil Hultén, Associate Professor Linneaus School of Business and Economics Linnaeus University Subject: Bachelor thesis 15 hp …
ABSTRACT Title: Senses strategic importance to the customer experience in dressing room Authors: Anna Andersson & Alexandra Lundqvist Tutor: Dr. Bertil Hultén, Associate Professor Linneaus School of Business and Economics Linnaeus University Subject: Bachelor thesis 15 hp …
En studie om co-creation inom scenkonst
… interviews, this study attempts to understand the effect of co-creation on customer experience and its three dimensions - emotional, cognitive and relational. The co-creation process, demanding for both firm and consumers, raises important questions for managers in terms of …
en studie angående kommunikationen mellan akademiker med några års arbetslivserfarenhet och banken
… purpose of this thesis was to examine what the communication between bank and customer looks like. We have more specifically studied how the bank communicates with the customer when communicating different offers, how the customer wants the communication to take place, what …
Kund- och partnererfarenheter gällande Microsofts CRM-system - Microsoft Dynamics CRM
What is customer satisfaction and when does it occur? Microsoft’s customers and partners state that product quality is the strongest driver for customer satisfaction. To be able to increase customer satisfaction Microsoft must know how their partners and customers define product …
… necessary and to achieve this a company can choose to focus on creating loyal customers. Loyal customers can contribute to secured revenues, increased market shares and reduced marketing costs. Research within customer loyalty has mainly focused on different types of loyalty and …
Projektledarens upplevelse av kundrelationen i kundorderprojekt
… of this paper has been to describe the project manager's experience of the customer relationship in customer order projects. A qualitative interview study has been conducted in which seven project managers were interviewed. A thematic analysis resulted in four overall themes …
… is done often in terms of company or service attributes that are not based on customer value or offered value for the customer. The reason for this is that companies have not adapted their services to the different needs of their customers. As a result of this, they run the risk …
… is done often in terms of company or service attributes that are not based on customer value or offered value for the customer. The reason for this is that companies have not adapted their services to the different needs of their customers. As a result of this, they run the risk …
… work injuries. Large multinational companies around the world offer a customer service where they serve customers who have experienced a problem with that company’s products or services. The employees working for the customer services usually have very monotonous work routines …
… and properties that substantiate the usability and the demands that a customer rightfully expects from an IT-product. The user and the customer are highlighted in the same context in order to demonstrate that it is through the customer that an IT-product is defined as being …
En kvalitativ studie på SCAs produkter Edet papper och Libresse
… Airlines. They have all grown strong passionate relationships with their customers. It describes the type of emotional loyalty that all companies strive to achieve. But what about the marketers who face the same challenge, though they will sell toilet paper rather than a …
när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd
Title: The impact of service quality on customer loyalty - when a service changes from being free to become surcharged Authors: Carl Johan Olsson, Marcus Johansson and Victor Carlsson Supervisor: Hans Lundberg Course: Bachelor thesis in business administration, 15 Credits (15 …
