Uppsatser om customer experience

269 uppsatser · sida 5 av 18

Boka biljetter online

Hur ska biljettbokningssystem designas för att tillfredställa kunden?

Kandidatuppsats · Södertörns högskola

… years to buy tickets to these kinds of events online. To make sure that the customer will keep on buying their tickets from the online booking companies the booking experience itself has to be hassle-free and easy to understand. The customer will most likely, if possible, avoid …

Svängda hyllor - den raka vägen till en attraktiv butik? En kvantitativ studie om konkava hyllors effekter på kundens perception av sortimentet, upplevelse av butiksmiljön och köpbeteende.

C-uppsats · Handelshögskolan i Stockholm

… The objective of this study is to describe how these shelves effect the customer perception of the assortment, their experience of the store environment and their buying behavior. An S-O-R framework is used as an overall basis in order to outline the effects investigated in this …

Att möta sorg i arbetet

En kvantitativ enkätundersökning över begravningsrådgivare anslutna till SBF (Sveriges Begravningsbyråers Förbund).

Kandidatuppsats · Högskolan Dalarna

… survey aims to highlight the impact of the meeting with the grief for customer advisers and representatives of funeral homes connected to the SBF (Sveriges Begravningsbyråers förbund). It also aims to demonstrate any differences between the sexes on this subject. Issues include …

Annons

Kunddatabas i Java och MySQL

Examensarbete, grundnivå · Linköpings universitet

… Nattavaara Economical association to develop a program for handling invoices, customer information, and storage. The program and this thesis have been done in cooperation with the economical association in Nattavaara. Some of the demands on the program are that it shall handle …

Varför företag tackar nej till SLA:s tjänster

En studie om kundkontakt, relationer och motstånd till förändring

Kandidatuppsats · Högskolan i Jönköping

… the services. Method: In order to investigate factors that influence potential customer to SLA we interviewed six firms to whom SLA had introduce their concept to, but after a negotiation turned them down. The interviews have been well documented with help from a tape recorder …

Kvalitetsmodeller och dess potentiella användning i ett bostadsföretag

Kandidatuppsats · Högskolan i Gävle

… coming year’s activity plans. My conclusion is that Gavlegårdarna work with a customer driven mind, and focus on customer experienced quality. There is however some factors that deserves to be discussed. For example the customer’s role in the process and to register priorities …

Varumärkesetablering

med en trend som hävstång

Kandidatuppsats · Högskolan i Kalmar

… trend represents. This leads to a decreased distance between the brand and the customer, due to that the emotional characteristics conveyed by the brand are already held by the customer. The company does not need to teach the customer about the emotional values carried by the …

Kundens val av fastighetsmäklare

Kandidatuppsats · Högskolan i Gävle

… and will have to compete with experienced real estat agents. Why should the customer choose them instead of those with more experience? We describe the character of services offered, expectations and customer satisfaction. We have chosen to give a questionnaire to customers and …

Hur bygger fastighetsbolagen relationer med sina hyresgäster?

Kandidatuppsats · Högskolan i Gävle

… with them. Realy-estate companies? can transferred these tenants to satisfied customers with increased engagements and understanding.In the resultes from survey appears a wish from ”pasive” tenants about bigger engagements and more understanding from landlord. The survey points …

Behovet av kundorientering i fastighetsföretag, finns det?

Kandidatuppsats · Högskolan i Gävle

… Purpose: Thru a quality point of view, examine and analyze how Akelius AB customer orientates them self in an area such as Brandbergen, were the demand is larger then the supply. Method: Through a qualitative research approach with an inductive and a hermeneutic orientation the …

Kvalitetsarbetet i Nacka

En fallstudie av kundvalsmodellen inom äldreomsorgen

Kandidatuppsats · Södertörns högskola

… efficient and less costly and at the same time give more power to the market (customer) in order to secure higher quality. In the public choice method every supervisors gets a certain amount of money for every patient, no matter if it is operated by a public or private …