Uppsatser om customer experience
269 uppsatser · sida 5 av 18
Hur ska biljettbokningssystem designas för att tillfredställa kunden?
Kandidatuppsats · Södertörns högskola
… years to buy tickets to these kinds of events online. To make sure that the customer will keep on buying their tickets from the online booking companies the booking experience itself has to be hassle-free and easy to understand. The customer will most likely, if possible, avoid …
C-uppsats · Handelshögskolan i Stockholm
… The objective of this study is to describe how these shelves effect the customer perception of the assortment, their experience of the store environment and their buying behavior. An S-O-R framework is used as an overall basis in order to outline the effects investigated in this …
En kvantitativ enkätundersökning över begravningsrådgivare anslutna till SBF (Sveriges Begravningsbyråers Förbund).
Kandidatuppsats · Högskolan Dalarna
… survey aims to highlight the impact of the meeting with the grief for customer advisers and representatives of funeral homes connected to the SBF (Sveriges Begravningsbyråers förbund). It also aims to demonstrate any differences between the sexes on this subject. Issues include …
Annons
Magisteruppsats · Lunds universitet
… what an overall usage would mean in terms of improved internal communication, customer focus and information management. The following questions will therefore be investigated in this study: · How, by whom and where is MSMS used within FSEE’s After Market and Sales divisions …
Examensarbete, grundnivå · Linköpings universitet
… Nattavaara Economical association to develop a program for handling invoices, customer information, and storage. The program and this thesis have been done in cooperation with the economical association in Nattavaara. Some of the demands on the program are that it shall handle …
Magisteruppsats · Lunds universitet
… and the market is becoming more sophisticated. This results in more demanding customers, and the need for offering more content and services with a focus on usability for the end-users. The operators are starting to loose both their strong position and revenue in the Telecom …
En studie om kundkontakt, relationer och motstånd till förändring
Kandidatuppsats · Högskolan i Jönköping
… the services. Method: In order to investigate factors that influence potential customer to SLA we interviewed six firms to whom SLA had introduce their concept to, but after a negotiation turned them down. The interviews have been well documented with help from a tape recorder …
Kandidatuppsats · Högskolan i Gävle
… coming year’s activity plans. My conclusion is that Gavlegårdarna work with a customer driven mind, and focus on customer experienced quality. There is however some factors that deserves to be discussed. For example the customer’s role in the process and to register priorities …
Examensarbete · SLU
… market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their …
Magisteruppsats · SLU
… market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their …
med en trend som hävstång
Kandidatuppsats · Högskolan i Kalmar
… trend represents. This leads to a decreased distance between the brand and the customer, due to that the emotional characteristics conveyed by the brand are already held by the customer. The company does not need to teach the customer about the emotional values carried by the …
Kandidatuppsats · Högskolan i Gävle
… and will have to compete with experienced real estat agents. Why should the customer choose them instead of those with more experience? We describe the character of services offered, expectations and customer satisfaction. We have chosen to give a questionnaire to customers and …
Kandidatuppsats · Högskolan i Gävle
… with them. Realy-estate companies? can transferred these tenants to satisfied customers with increased engagements and understanding.In the resultes from survey appears a wish from ”pasive” tenants about bigger engagements and more understanding from landlord. The survey points …
Kandidatuppsats · Högskolan i Gävle
… Purpose: Thru a quality point of view, examine and analyze how Akelius AB customer orientates them self in an area such as Brandbergen, were the demand is larger then the supply. Method: Through a qualitative research approach with an inductive and a hermeneutic orientation the …
En fallstudie av kundvalsmodellen inom äldreomsorgen
Kandidatuppsats · Södertörns högskola
… efficient and less costly and at the same time give more power to the market (customer) in order to secure higher quality. In the public choice method every supervisors gets a certain amount of money for every patient, no matter if it is operated by a public or private …