2 182 uppsatser · sida 13 av 60
… and each interview was conducted using these usability factors together with the intended IT-product. The survey has been carried out using analysis models in order to enable the assertions to be both validated and tested and to ensure the appropriateness of the model’s system …
… a way of marketing which focuses on establishing and developing relationships with the customers. As the consumers today, much thanks to the Internet, have access to a lot of information, it raises awareness and gives the customer a greater choice of where and by whom she should …
… This has inevitably put more pressure on incumbents, which are now confronted with major challenges as how to retain their customers and market shares. Customer loyalty has been proved to be an important factor for customer retention and proposed to constitute inertia of …
… payment solution for P2P-payments, is presented. The focus of the study is customer value and technology acceptance of the service. The study was conducted using a qualitative method, where the distributers of the service and current users were interviewed. The result shows that …
en studie om atmosfärens påverkan på konsumenter i modebranschen
… the atmosphere influences the customer in a fashion store setting. The purpose with this paper is to investigate if and how visible in-store atmospherics influence customer attitude and behavior in a fashion store setting. We also investigate if behavior and attitude is affected …
… these questions, I have chosen to use the legal dogmatic method together with the sociology of law method. I have studied legal sources, literature and also interviewed three persons who are active within the staffing agency business; one person from the Swedish Work Environment …
En studie om hur lojalitetsprogram kan främja kundlojalitet
… to also get a customer perspective on the subject. When the study is conducted with qualitative research it becomes difficult to formulate our conclusions briefly here. We therefore refer to chapter five in the study for deeper reading. The trends we can see are that loyalty …
En studie om hur e-handelsföretag använder sig av lojalitetsprogram
… to retain their customers and to increase its consumption, and compare this with customer perceptions of loyalty and learn what makes them loyal. Theoretical framework The theoretical framework starts with definitions of loyalty and customer loyalty. Further, it discusses what a …
… perform a more committed and effective work, both internal and during customer contacts. Aim: The aim of this paper is to understand the implementation and the importance of internal marketing in service companies. Through our in-depth knowledge of the subject, from a …
En fallstudie av kvalitetssäkring i tjänsteföretag
… parts; a detailed analysis which examines how the chosen study object works with the seven features and one where the reflections on the service company's individual organizational capacities will illuminate the effect of the seven features and present the organizational …
… The second part was a full-scale study. 15 people evaluated a fitting room with three different lighting solutions. The result demonstrates the importance of natural shadows and contrasts on the face and body and that it is important to consider how light falls and avoid glare …
En undersökning vid Vattenfall AB
… som är viktiga vid skapandet av en e-tjänst. Vidare redogörs också begreppen ”customer effort score”, kundförväntningar samt vad som händer om tjänsten misslyckas. Den insamlade datan kommer från 650 av Vattenfalls kunder. Där kunder fick svara på frågor om ”customer effort …
… be used for the follow-up study. For the Skutan recreational area the mode of contact was by sending forms to the nearby residential areas. At Ugglevikskällan interviews where made on site. In the Paradiset Reserve registration of license plates on cars was used to get in …
en undersökning med fokus på avslutningen
… and treatment service for children in child welfare services in Sweden is the contact family program. The number of children who are involved in the program has steadily increased. Usually it is a single mother who apply for or is offered this service. The aim with a contact …
En utvärdering av hur Vårdkedjeprojektets mål har implementerats i verksamheten på Behandlingshemmet Rällsögården
… concerning the cooperation with ”external coordinators” and contact with clients and staff, c) how is Vårdkedjeprojektet and its treatment approach ”Community Reinforcement Approach” (CRA) experienced by coordinators, clients and staff and d) how well is the aftercare …
