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… based marketing. Companies emphasize creating long-term relationships with customers, instead of consider the sale as a non-recurrent phenomenon. To engender customer loyalty has been an essential objective in the creation of long-term relationships. In this essay the authors …
… service possible. Due to high establishment the market has been saturated and with that price has sunk. Customer companies have the last few years got more negative to outsourcing of their telephone customer service as they through operating the customer service internally want …
- Vilka företag bör callcentren rikta sig mot?
… service possible. Due to high establishment the market has been saturated and with that price has sunk. Customer companies have the last few years got more negative to outsourcing of their telephone customer service as they through operating the customer service internally want …
… outage statistics covering tree years from two distribution grids are analyzed with the purpose to deduce which factors yield outages. The statistics are extensive therefore allowing in-depth analysis of both customer and system related factors. From this starting point and as a …
Fyra framtidsscenarier för den svenska marknaden
… TAIDA model. In order to summarize and analyze the factors, four interviews with key actors have been carried out. The answers have been compared to generate the two different criteria that are used for presenting four different scenarios. The purpose of the study is to …
… this study is to explore and explain the role of fear arousal when combined with the concept of customer satisfaction and retention in one marketing strategy. The major theories applied are the concept of fear appeals and the concept of customer satisfaction & customer …
en fallstudie på Handelsbanken och Skandinaviska Enskilda Banken i Skellefteå
The purpose of this thesis was to study local bank offices work with customer satisfaction. A case study concerning two local bank offices was made, the cases were based on interviews with the managers at the bank offices. The research questions that we wanted this thesis to …
Svenska konsultföretags kamp om anställdas och kunders varumärkeslojalitet
Swedish consulting companies within the architecture-and engineering business exist on a market that is distinguished by an increasing globalization and internationalization. The companies? commissions are based mostly on long-term, personal clientele. These relations are …
… higher ratings on four of Hofstede’s five cultural indexes were associated with higher customer service expectations overall, and in all four SERVQUAL dimensions. This research contributes to retail internationalization and customer expectations theory. It also provides …
Påverkan på attityd och värde
… factors as customer satisfaction, intentions, quality and perceived community with other customers.
hur ser svenska kvinnoorganisationer på betydelsen av statligt bidrag?
… how New Public Management (NPM) views contracting and the role of the internal customer in contracting. Based on the normative approach of NPM it would also be possible to distinguish features of ”good” contracting. The study will result in a thematic model that will be applied …
En studie av kontraktstyrning vid offentlig upphandling av skolskjutstrafik
… how New Public Management (NPM) views contracting and the role of the internal customer in contracting. Based on the normative approach of NPM it would also be possible to distinguish features of ”good” contracting. The study will result in a thematic model that will be applied …
… work is focused on the part of Husqvarna AB’s supply chain that is associated with the lorry transports to Italy. Husqvarna AB has approximately ten Italian customers, whose delivery patterns have been studied from January 2007 to July 2008. Some of the customers have a low …
… an understanding in our planning of the web structure. The web shop is build with ASP that works against a database to get and store information. The products in the shopping cart are stored in a cookie so that the database and web shop doesn't get overloaded. The shopping cart …
… We eat sushi for lunch, we’re driving German cars and we’re having dinner with international business partners. The community also exposes the consumer for a more intense noise from offers, impact and marketing. Never before have so many different actors on the market been …
