Ledarens användning av feedback från medarbetaren, för teamutveckling
En studie om hur systembaserad feedback från medarbetaren kan hjälpa ledaren att utveckla högpresterande team i företagsvärlden
In today's changing society, companies need to work with continuous change and improvement to evolve with the market. It is therefore important for managers to learn how to manage teams because they are expected to streamline selected products or processes in the business. Employees and teams need to develop in line with the changing environment in this process feedback is a tool and an important pillar. Leaders must learn to manage and transform feedback into something useful.The purpose of this study was to create an understanding of how systems-based feedback in the form of employee surveys can be a support for the leader in team development. We wanted to identify relevant behaviors and actions of the leader that may increase the work with feedback. Further examined how the NPS method can assist in monitoring system-based feedback. In our theoretical framework we outline the theories that underpin the study, which lands in a self-constructed analysis model containing four themes; feedback process, the group becomes team, lead the team and employee input. To gain a deeper understanding of the different themes we chose to do a qualitative study in which we later interviewed six respondents from two different companies. Respondents gave us different insights into the use of feedback. This eventually resulted in six aspects that relate to behaviors and practices of how a leader can use and utilize system-based feedback, in the form of employee surveys.