Konflikter på arbetsplatsen och deras hantering inom socialtjänsten
ArbetsmiljöKonflikterSocialtjänstVinjettmetodenConflictsWork environmentSocial servicesVignette methodPeace and conflict researchPolemologyFreds- och konfliktforskningSocial changesTheory of social workSociala förändringarTeorier om socialt arbeteLaw and Political ScienceSocial Sciences
The purpose of this essay was to inquire how workplace conflicts are managed at a number of public social services offices in south-western Skåne. This essay's main research questions were: What organizational factors determine how conflicts arise and are managed in a work environment? To what extent are such factors prevalent at the above-mentioned social services offices? Are certain conflicts typically prevalent in the public social services? If so, what are they? How does the workplace in question manage the conflicts that arise? The inquiry was conducted among the staff of three public social services offices, applying the vignette method. According to previous research, certain system conflicts are typically prevalent in public sector organizations, which adversely affect the work conditions of social workers at the organization's professional level. Two examples each of this conflict type and of interpersonal conflict were included in the inquiry. The inquiry showed that for the system conflicts and one interpersonal conflict, conditions for the establishment of cooperative conflict strategies within the organization do exist. For the other interpersonal conflict, skilled incompetence abounds initially. However, at two of the three social services offices, the employees are eventually able to overcome it.