Kommunikation om kommunikation - medarbetares upplevelser av vad som påverkar kommunikationen mellan dem och deras chef
SamhällsvetenskapSocial sciences - educationDeliberativa samtalDialogDialogkompetensLärandeMedarbetare och cheferMissförståndVerbal kommunikation
Our study aimed at gaining insight of co-workers experiences of different
factors that affects the verbal communication and leads to dialogue and
misunderstanding between co-workers and their managers. The empirical material
was gained from semi-structured interviews with co-workers at various
departments within the same organization. We used a hermeneutic interpretive
approach and our data was analyzed concerning different factors affecting
communication.
The result has been interpreted using the theories of deliberative
conversations and dialogue competence. We have also used Illeris theory of
learning. The result shows a number of factors that affects communication
between co-workers and managers. These are: mental and physical distance,
workload and stress, ability to listen, ability to understand other people?s
experiences, ability to adapt to a situation and ability to verbally express
themselves clearly.