Kategorisering av faktorer som påverkar flödeseffektivitet - En fallstudie på Capio St Görans Sjukhus
Swedish healthcare is in continuous need of cost savings and efficiency improvements in order to meet the increased demand for care. The theories of lean, developed from the industry, are applied more frequently on healthcare systems to increase effectiveness and reduce waiting times in patient processes. However, some processes seem to be more successful in their lean implementation than others. In this thesis, factors influencing flow efficiency in lean healthcare are examined. Through interviews with the top executive board at Capio St Göran's hospital, data is collected in order to analyze reasons for success. Factors identified as influential on flow efficiency are sorted into six new categories, all of which are used in different extent in patient processes. The differences in results when implementing lean are examined by looking at six different patient processes at Capio St Göran's hospital, three successful and three unsuccessful cases. Furthermore, reasons for failure or obstacles on the way to success are identified. Thorough analyses lead to the conclusion that any patient process can undergo efficiency improvements with theories of lean healthcare, no matter the prerequisites. It is rather the way of working with the patient process and the attitude towards lean that makes the difference between success and failure with lean implementation.