En kommunal One Stop Shop
Kan en gemensam kundtjänst verka som motor för verksamhetsutveckling?
One stop shopFlexiteGemensam kundtjänstNew public managementBusiness process managementDigital era governanceVerksamhetsutvecklingOffentlig sektor
The aim of this study has been to examine if an implementation of a One Stop Shop in the public sector and its IT-support can serve as a motor for business development. By examine the relation between the One Stop Shop and the public administrations we have tried to answer this question. The municipality that we have examined underwent a big change, seven years ago, when they implemented a One Stop Shop including a IT-support called Flexite. But despite these seven years and the fact that Flexite has changed approach from a Case Management System to a Support System for Business Development the municipality have not adapted to this change.