Boka en bibliotekarie - en studie i förmedlad informationssökning
Förmedlad informationssökningReferensarbeteBoka en bibliotekarieKognitiv teoriDialogInteraktiv kommunikationInformationsbehovInformationssökning
This master thesis deals with events, dynamics and problems of mediated information seeking within the context of a new information service called "Book a librarian". The study, based on a survey and interviews both in academic and public libraries and participant observations in academic libraries, has its theoretical base in the cognitive theory of information retrieval interaction. The cognitive view is used to throw light upon the need of an ongoing dialogue during the session in order to detect the information needs of the user and to conduct a successful retrieval of information. The communicative interaction is seen as threepart interaction between the intermediary, the user and the information system, where the current cognitive states of all three participants are involved. The study shows that the cognitive obstacles for a successful mediation and information retrieval are mostly connected to participants current knowledge of the subject and of the retrieval techniques. Obstacles are also shown in the participants differing expectations concerning the retrieval event itself or in communicating the information need. The study shows that the cognitive state of the user and intermediary goes through changes as they both, through interaction, learn more about the subject of investigation and about the new ways of conducting the search.