Bibliotekets roll i studenternas studier
Användarundersökning vid Linköpings universitetsbibliotek hösten 2005
The aim of this master thesis is to examine the opinions of the students of Linköping University regarding the role of the university library in their learning process. The study addresses the student?s expectations and satisfaction regarding the library services. The questions we seek to answer are: What are the students? conceptions of Linköping University Library as a part of their learning process? What expectations do the students have regarding Linköping University Library? Does the library fulfil the students? expectations? In what way has the library?s pedagogical ambition reached the students? What are the students? opinions about the user education? The study is based on a web survey complemented with interviews. The theoretical framework focuses on different theories on service quality and marketing. The results of the study show that the students? attitudes towards the library are related to their subjects of study and the pedagogical approaches of the programs. The students within The Health Sciences Faculty use the services more frequently and have more positive expectations compared to the students within The Faculty of Science and Engineering. The students of The Arts and Science Faculty use the library services more frequently than the students within The Faculty of Science and Engineering but more rarely than the students within The Faculty of Health Sciences. Most of the students, who are library users, are satisfied or more than satisfied with the services and have very positive conceptions of the librarians and their professional knowledge.