BOHICA (Bend Over Here It Comes Again)
kan ledningen undvika BOHICA syndromet vid en omorganisation?
This essay is about how the company management should prepare to avoid BOHICA syndrome to develop from a reorganisation. BOHICA syndrome is a cynical attitude, acquired by recurrent disappointments from, for example reorganisations. If the company management is attentive and identifies and addresses such disappointments, BOHICA syndrome can prohibit the possibilities in future to work efficiently and profitably in the company. BOHICA syndrome are thus by extension a threat to the company?s survival. The thesis for the paper assumes that the various influences on the employees create expectations within the organisation, which are the potential base for future disappointments. According to the theory presented in the work the influencing factors are identified in the management perspective, the organisational perspective and customer perspective. The case-study was carried out at a South-Swedish savings bank, which performed a reorganisation during 2008 and 2009 as a result of a merger. The data were collected throughout interviews of the VP and the project manager for the reorganisation (management perspective), an employee questionnaire (organisational perspective) and a customer survey (customer perspective). The results show that, even though the company management does lots of the basic preparatory analyses and planning prior to the reorganisation, there will most likely be several expectations within the organisation that are not met anyway. If no measures are taken, the risk will increase of that BOHICA syndrome may mount and spread within the organisation.