Att delta och förändra, trots kaos! - En studie om Försäkringskassans organisationsförändringar.
Earlier the regional social insurance office was exposed to critisism because of bad administration and a lack of providing public service. Among other things the regional social insurance office was attacked because of long investigation hours and indinstinct working methods and was blamed for not being able to solve the unhealth in the society. This lead to the reformation of the previous regional social insurance office into a government authority agency on the first of Januari, 2005. Extensive organizational changes were made so that regional social insurance office could handle the demands and become a uniform public administration. I have made a qualitative study where the purpose was to se how the changes affected the public administrators and I focused on their participation and willingness to change. The content of this paper is to show that the regional social insurance office has gone through a lot of changes which has meant a certain disorder and chaos. In spite of this, the public administrators have tried to adjust to the changes and handle problems which may occour. For the time being, the feelings are ambivalent and because of the disorder within the organisation, the willingness to change and improve is almost non existent. The investigators possibility to take part in organizational changes were restricted and this may cause an increased distance between the management and the one`s performing the daily work, it means that the investigators have a low motivation and feelings for what they should accomplish in the organization. There has been a resistance to reach the main goal. Further, there are big changes going on and it will take time to adjust to the new reform. The investigators described that they are tired, overloaded and overworked. To increase the willingness and ambition of the public administrators, they must find a common culture and share a common view of the purpose of the organisation so that there will be a possibility to coordinate the assignments. Finally, they all agreed in the necessity for the regional social insurance office to become a government authority in order to become uniform. It means that all regional social insurance offices make the same adjustments irrespektive where in the country the decisions are made for the insured.