Syftet med denna studie är att undersöka vad i kundupplevelsen uppdragsgivarna anser bidra till ett ökat kundvärde och om detta påverkar valet av fastighetsmäklare. En teoretisk referensram grundat på bidragande faktorer för kundvärde presenteras inledningsvis. Detta framkommer först genom det inledande kundmötet. Den upplevda kvalitéten och relationen mynnar samman till uppdragsgivarens upplevelse, vilket leder fram till kundvärdet. Teorin beträffande Servqual har nyttjats för att differentiera dessa delar.

Sweden and the surrounding countries have reorganised their armies towards a manoeuvre warfare concept. In Sweden new regulations were produced in the middle of the 90s using manoeuvre warfare as a basic idea. The purpose of this paper is to produce a clearer picture of the Swedish manoeuvre warfare concept and how it can be implemented. An inductive method of working has been used, qualitative data has been gathered and studied.The Swedish manoeuvre warfare concept has been difficult to define because of indistinct actions. It is only after complementing interviews that the picture has cleared up.

The intention has been to look at the school system in South Africa and specifically at arts and culture in grade 10 to 12. I have visited a number of classes and interviewed the teachers working at the art centre PJ Olivier in Stellenbosch. By doing this I wanted to get to know the system and to understand the intentions that the curriculum describes.I have all through the study related the areas I?ve looked at to the curriculum to see how well the intentions are implemented. I have also compared everything with the Swedish school system.The curriculum has good intentions but the country has a lot to do before they reach the goals with a school system where everybody is included and where there is ?ubuntu? (Zulu word for humanity or I am what I am because of what we all are).

The aim of this essay is to find out how different factors influence the occupational role in a rehabilitation garden. The study is based on two qualitative interviews with and shadowing of the gardeners in the rehabilitation gardens of Alnarp and Gröna Rehab in Gothenburg. The result shows that the main factors that influence the occupational role is the gardener?s background, the garden/place, the participants, the team and the possibilities for development. The occupational role appears to consist of several different roles; the team-worker, the activity and project manager, the source of inspiration, the educationalist, the informer, the therapist and the fellow human being.

Background: The difference between the market value and the book value of the companies has dramatically increased. One explanation is that the inflow of capital on the market has increased. Another explanation is that companies have a larger share of intellectual capital. The question is how this has influenced the company-valuator's use of valuation-models? Purpose: The purpose of this study is to find out what relevance the substance valuation model has, the DCF-model has, and also discover new valuation-models, among company-valuators.

The aim of this masters thesis is to examine to what extent series books for children and youth are included in the acquisitions of public libraries. It also examines which needs series books fulfil among a group of 13-15 year old children. The main question of this thesis was: To what extent do libraries provide series books for children and youth? An inquiry investigation showed that a majority of the libraries in Sweden provide these books. The main reason to provide the books was that the demand is large.

Alltfler kommuner har börjat tänka och arbeta som om det vore en produkt med konkurrens. Detta innebär att många städer idag också vill marknadsföra sig. Det kräver att staden blir ett varumärke. Att lyckas med utmaningen att kombinera varumärkesarbete med demokratiska värden är en problematisk uppgift som städer ställs inför när de vill göra staden till ett varumärke. Den här uppsatsen har som syfte att undersöka hur demokratiska värden tillvaratas i varumärkesarbetet med det så kallade ?Göteborg 2021?, firandet av Göteborgs 400-årsjubileum.

En av de senaste trenderna inom Employer Branding är att arbetstagare vill kunna identifierasig med sin arbetsgivare. I ett allt mer hårdnande arbetsklimat är det viktigt att arbetsgivareförstår vad potentiella arbetstagare efterfrågar, för att öka förutsättningarna att skapalångsiktigt hållbara relationer och minska risken för ohälsa. Studien syftar till att undersökahur ekonomistudenter kan ta ställning till huruvida de vill identifiera sig med en potentiellarbetsgivare. Detta genom att se vilka aspekter och vilken typ av information som är avgörande för deras ställningstagande. För att kunna göra detta har 12 ekonomistudenterintervjuats och studien bygger på socialkonstruktivismens definition av identitet och densenaste forskningen inom Employer Branding.

Syftet med denna studie är att bidra med kunskap om hur synen på barn reflekteras genombarnlitteratur från åren 1930-2001. Mer specifikt har fyra olika bilderböcker analyserats:Hattstugan (1930), Känner du Pippi Långstrump (1947), Till vildingarnas land (1967) ochGittan och fårskallarna (2001). Analysen har rört böckernas personskildringar, berättarröstersamt tid, rörelse och kausalitet. De frågeställningar som har använts är: Hur framställsbarnkaraktärerna i dessa fyra barnböcker? Och vilken syn på barn gestaltas genom dessakaraktärer? Resultatet av analysen blev att ingen av böckerna förmedlar endast en syn på barnutan barnkaraktärerna framställs på flera olika sätt.

Previous research does not show a clear picture of the perception of personalized advertising as studies give different results - there are both positive and negative aspects. The purpose of this study is to improve the knowledge and understanding of the impact of personalized advertising in the new Internet era. The aim is to answer whether personalized advertising has more positive than negative effects on Facebook or if marketers today should rethink regarding this issue. An experiment with three advertisements was defined where one ad was with no personal targeted content and the other two included personally targeted content. These ads were analysed with the theories word of mouth, information overload and psychological ownership to see if interesting results could be found regarding ad attitude, click intention and purchase intention as well as to investigate if the attitude to Facebook could have an impact on the results.

Syftet med föreliggande studie var att undersöka sambandet mellan emotionell intelligens (EI )och ledarskapsstilar i Sverige. Tidigare studier har funnit ett samband mellan emotionell intelligens och transformativt ledarskap. Studien syftade även till att undersöka ifall tidigare forsknings resultat mellan emotionell intelligens och ledarskapsstilar skiljer sig i förhållande till ett svenskt urval. Ledarna (N=61) besvarade på frågor angående emotionell intelligens (SEIS) samt på frågor angående ledarskapsstil (MLQ5X). Resultatet visade ett signifikant positivt samband mellan emotionell intelligens och alla fyra komponenter i transformativt ledarskap.

The goal with my project was to explore what it is that distinguishes Berlin as a city and then translate that into abstract patterns. The patterns are made for wallpaper and are presented in a book as a collection.After spending six months almost constantly abroad visiting many different citys I began to wonder what it is that makes a city unique. Sometimes it feels as though cities are reduced to the sum of their famous sights. But of course a city is more than that. It?s the people who live in it, the history, architecture and culture.

AbstractThe purpose with this essay is to present a picture of the changes in religious education in Sweden, and to make comparisons between Denmark?s and the USA?s model about teaching in religion. I have consequently described the historical development, with the beginning of the establishement of the public school, inte the year of 1842. 1919, a new document about the religious education was released, wich result in some major changes. This was in a time were the debate about religion and the Lutheran State Church of Sweden authority was an issue.

This essay is about a debate concerning the magazine Axess, feminism and antifeminism - in relation to a issue of Axess called To a new feminism. The theoretical foundation of this essay is Pierre Bourdieu and his field theories. The battles taking place in this particular field concerns the positioning of feminism and antifeminism in the way we culturally interpret these in our society. The essay shows that the magazine Axess (at least in the first edition of 2012) links feminism with a very prominent symbolic capital in a culture context. This discussion can at times seem confusing, and this is probably due to the fact that Bourdieus symbolic capital can be a very abstract concept. The journalist and author Maria Sveland writes about the development of a culture moving towards accepting antifeminism (and also xenophobia). She expresses the opinion that this, to a high degree, is due to actors in the culture domain with a big amount of trust in the public eye has moved towards expressing anti-feministic (and xenophobic) views.

Syftet med denna uppsats är att undersöka vad förskollärare anser om barnlitteraturens betydelse, hur barnboken används i verksamheten och hur detta kan kopplas till läroplanen. Undersökningen bygger på litteraturstudier och kvalitativa intervjuer. Undersökningsgruppen består av fem verksamma förskollärare, vars ålder och arbetserfarenhet varierar.Resultatet visar att pedagogerna främst använder barnlitteratur vid högläsningsstunder, då barnen ska vila. Lässtunden bearbetas genom samtal eller uppföljande aktiviteter. Även barnen använder litteraturen, då de på egen hand tittar och ?läser? i böckerna, enskilt eller tillsammans med andra.