ABSTRACT Author: Johan PetterssonTitle: Customer Loyalty in the Swedish men's elite football - a study with IF ElfsborgPurpose Increase understanding of how to increase customer loyalty when it comes to Swedish elite football. Method A qualitative study using semi-structured interviews for deeper access to the what the people I interviewed feel about the subject. The interviews are conducted with IF Elfsborgs club president Stefan Andreasson, Goran Lohne who works with media and events, and Eric Sjölin who are supportercontact. In addition to those I alsointerviewed the supporters club Guliganernas President Anders Hultin. Analysis and conclusion The first impression and attitude is very important when a person goes from a one-timebuyers into loyal customers. This is both the theories and the interviewees opinion. Through staff training and records of how the club would like the first impression and attitude to be the clubs can reach a good level of first impression. Suggestions for further researchTo carry out similar studies on additional clubs, other divisions and women's football and examine how a first impression and response should be.Keywords Consumer behavior, customer loyalty, sports, football and first impressions.

Aim: The aim of this study was to describe how nurses experience meeting patients with self-injurious behavior in health care and the factors that influence nurses' attitudes towards this particularly group of patients. The literature study also contains a review of the articles included datacollection method. Method: A descriptive literature review of quantitative and qualitative articles published between 2004 and 2014. The articles were sought in the databases PubMed and PsycINFO. The result of the present literaturestudy was based on 11 articles.Result:The nurses experiences were mainly positive, however, the results also shows that they feel antipathy, negative emotions, inadequacy and obstacles in the care of patients with self-injurious behavior.

Tidigare studier visar att delaktighet är en förutsättning för lärande. Det finns olika sätt att främja delaktighet men mest framträdande är inverkan av personal och individuell anpassning. Syftet med denna studie var att identifiera och beskriva olika sätt som personer som fått en stomi uppfattar egen delaktighet under stomiträning på sjukhus. Syftet kunde besvaras med hjälp av intervjuer med öppna frågor och fenomenografisk analys av insamlat data. Elva personer som har fått stomi och stomitränat intervjuades.

Studien syftar till att ta reda på hur musiklärare ser på motoriska problem, hur informerade de är om elevers svårigheter och hur de hanterar eventuella motoriska problem som kan uppstå i instrumentalundervisningen. I bakgrundskapitlet presenteras motoriska aspekter, samt tidigare forskning och studiens teoretiska utgångspunkter.Den forskningsmetod som använts i studien är den kvalitativa intervjun. Jag har intervjuat fyra lärare som arbetar med brasselever. Intervjuerna transkriberades, bearbetades och analyserades och de svar som framkommit utgör studiens resultat. I resultatet beskrivs hur lärarna får reda på motoriska problem och hur de hanterar dem.

This essay examines the policy process of specialist medical training in three Swedish counties. The essay will first describe the policy process. Secondly the politicians parti-cipating in the process is examined. Thirdly, it is tested whether it is possible to analyze the policy process based on Ostrom's theories of cooperation around a common pool resource. In this case, the common pool resource is specialized medical practitioners skills that the Swedish county councils must collaborate on to competence should be sufficient for the county council needs, something that is not the case today.One conclusion of the study is that the health care law is not clear enough when it comes to who is responsible for providing a sufficient number of specialists.

The history of rhetorics in documentary film is a long one. The French brothers Louise and Auguste Lumiére were among the first persons who produced a documentary and their work has had a big impression in the history of documentary during the 1900 century. John Grierson has been called ?the father? of documentary film. He produced films in the English speaking part of the world and he is the founder of the concept ?documentary film?.

Scholarly research on comical popular theatre is rare in the Swedish context even though the genre has attracted large audiences throughout the 20th century. Nils Poppe is one of the greatest Swedish actors in the comical genre and he is famous for his playful acting style. With my Master?s dissertation I aim to shed some light on both the genre and this great actor. Another aim of this Master?s dissertation is to gain understanding of what causes the audience?s laughter experiencing Nils Poppe?s comical acting.

Begreppet Voice over Internet Protocol (VoIP) är något som nog de flesta har hört talas om, men vad innebär egentligen VoIP. Vi har tittat på tekniken och återger en beskrivning av begreppet VoIP. Vi har valt att titta på hur företag använder tekniken samtidigt som vi tittar på vilka nya tjänster och möjligheter som finns. Hur ser tjänsteutbudet ut idag och hur påverkar detta sättet att kommunicera inom företagen? Vilken funktionalitet används och hur drar man nytta av de fördelar och möjligheter som den nya tekniken erbjuder? Med förändrade kommunikationssätt ser vi hur verksamheter både kan effektiviseras och utvecklas.När vi tittar på hur leverantörer bidrar till att utveckla sina kunders verksamheter så ser vi att leverantörerna inte är delaktiga inom detta område i någon större utsträckning.

The purpose of this essay is to describe how preschool teachers think about language stimulation and how they work with it when it comes to small children in preschool. My research questions were:? What kind of methods do the preschool teachers use? And what kind of work procedure do they have?? Is there any difference in the work procedure when it comes to daily routines and playtime?? How do the preschool teachers describe their work procedure with language stimulation?To be able to reach my purpose and answer my questions, I decided to make a case study. I have made observations of the preschool teachers and how they work and I have made interviews. The material that I have used, beside observations and interviews, is literature that is about earlier research about this matter.The result of the study shows that the preschool teachers considers their work with language stimulation as part of everything they do.

This Master?s thesis is connected to an interdisciplinary field between humanities and health care; ?humanistic medicine? or ?humanistic nursing?. The object of the investigation is nursing students? experiences of reading fiction and autobiographies as course literature. In semi-structured interviews a group of students talk about their reading.

ABSTRACTThis paper aims to shed light to what extent a financier have learnt about sustainableorganizational change, through development projects taking part in the Swedish knowledgeFoundations program, ICT in Teacher?s training. Some questions asked were: Has theSwedish Knowledge Foundation learnt by researchers? and self evaluation?s ?stirring up? ofongoing projects? What type of learning process has been going on? Has new, mutual,knowledge been constructed or has already existing knowledge been transferred?The study consists of one participating observation and three interviews. They showhow the financed projects have been ?stirred up? so that a developmental learning process hasstarted within their organization.

AimThe purpose of this study is to examine which tools teachers, teaching physical education, are using for assessment and grading in primary schools.IssuesHow it is perceived by teachers to assess and grade the students? How have the assessment and grading tools been developed?How do the teachers document what they assess and grade?How do the teachers communicate to the students what they assess and grade?MethodThe study has a qualitative approach in which the study design is represented by several semi-structured qualitative interviews. The semi-structured interview guide was authored using the foundations of ramfaktorteorin and an overall hermeneutisk approach. The interviews were then carried out with six physical education and health teachers from the Stockholm area. The interviews were recorded with a voice recorder and transcribed.

Threats and violence, or the risk of being subjected to threats and violence in the workplace, is a major health and safety problems that exists in many professions. To be exposed to threats and violence can have serious consequences for the employee's health but also for the organization in question. The aims of this study was to investigate the prevalence of threats and violence at the Swedish Migration Board detention, and to examine whether there were health problems among employees who may be exposed to threats and violence. A web-based questionnaire was answered by 29 employees (response rate = 51 percent). The results showed that more employees had been exposed to verbal threats (66 percent), compared to physical violence (10 percent), and they showed a greater tendency to report physical violence, as opposed to verbal threats.

Behörighetskrav införgymnasial yrkesutbildning -vem innesluts och vem utesluts?Kjell LundbergSammanfattningBakgrunden till mitt valda ämne är att jag arbetar på ett fordonstekniskt PRIV program. Eleversom går detta program har inte blivit antagna till ett nationellt program på grund av behörighetskraveni Lpf-94. Flera av dessa elever skulle klara karaktärsämnena på ett nationellt program,men skulle ha stora svårigheter i kärnämnena, även med extra hjälp.De läroplansutredningar och behörighetskrav som jag har studerat är för: 1955 års yrkesskolreform,Lgy-70, Lpf-94 och SOU 2008:27 Framtidsvägen ? en reformerad gymnasieskola (förslagtill gymnasiereform GY-10).Syftet med studien:? Hur ser behörighetskraven till yrkesutbildning ut i de olika läroplanerna?? Vad är tankarna bakom läroplanerna?? Hur kan kraven i utredningarna till läroplanerna ses i ljuset av perspektiv på kunskap?Metoden jag har använt mig av är en dokumentstudie och kunskapsbegreppet används somteoretiskt perspektiv.Studien börjar med en historisk utblick på yrkesutbildningar.

AbstractThe aim for this study is to establish how teachers and supervisors at the Child and Recreation Programme interpret the concept ?vocational knowledge?. It is also about how they substantially can see that the pupils are developing vocational knowledge, during their work placement training. The aim of this thesis is to create a base for teachers to work with continuing development in teaching practice. The empirical part of this study is based on interviews. Interviews were analyzed in three categories: definition of vocational knowledge, substantially developing in vocational knowledge and success factors. The result shows that knowing how and knowing why is salient in vocational knowledge.