As the usage of loyalty programs increases, this study takes a new approach to examine how these programs influence consumers? attitudes toward brands. This paper is influenced by the recent findings that question the capability to create a clear picture of the effects of loyalty programs by conducting quantitative research. This is based of the differentiation between attitudes and actions, leading to the fact that quantitative research have only captured the actions of members of loyalty programs. In contrast to that, this paper uses qualitative interviews to create a more in-depth point of view.The paper immerses the reader in the theoretical viewings of what loyalty is and how it emerges from satisfaction.

The aim of this study was to investigate whether a direct shift inpostural alignment results in changes in voice source characteristics. Ninemales with untrained voices were recorded standing in ideal posturalalignment and in the deviant postures swayback and kyphosis characterizedby extended hips and a slump back respectively. The voice source wasderived from the audio signal by inverse filtering. The parameters pulseamplitude, maximal flow declination rate, level difference between the firstand second voice source partials, closed quotient and the normalizedamplitude quotient in relation to subglottal pressure were compared betweenideal postural alignment and swayback and kyphosis respectively. Resultsindicate an impact of changed postural alignment on the voice source.Swayback posture gave significantly less pulse amplitude and maximal flowdeclination rate and significantly higher subglottal pressures thus resulting ina less effective phonation.

Title: The impact of service quality on customer loyalty - when a service changes from being free to become surcharged Authors: Carl Johan Olsson, Marcus Johansson and Victor Carlsson Supervisor: Hans LundbergCourse: Bachelor thesis in business administration, 15 Credits (15 ECTS) Keywords: Service quality, customer loyalty, price movementPurposeThe purpose of this essay is to increase the understanding if the perceived quality by the service users correlates with a future loyalty to a service when it cease from being free, to become charged.? Does the perceived quality of a service by the service users affect a future loyalty to a service, when it cease from being free, to become charged?MethodIn this essay we have chosen to implement a quantitative research method based on a survey. This choice was made in order to reach a sufficient large amount of service users and empirical data to answer our problem.ConclusionsAccording to the theory, customer satisfaction can be expressed through a comparison between customer?s expectations and the experience of using a service, and there are also positive correlations between service quality and customer satisfaction. Additionally, loyalty is based on service quality and customer satisfaction.

Sociala plattformar har blivit allt viktigare för organisationer inom både extern som intern kommunikation. Allt fler organisationer inför sociala intranät som tillhandahåller anställda med verktyg för att dela kunskap och information, men även nya möjligheter att göra sin röst hörd (employee voice).Denna uppsats undersöker huruvida anställda vid Uppsala universitet använder lärosätets egenutvecklade sociala intranät (Medarbetarportalen) för att uttrycka employee voice inom fyra kategorier: individuellt missnöje, kollektiv organisation, beslutsfattande inom ledningen och ömsesidighet i intressen.Studien genomfördes i två delar, först en intervju med den enhet på universitet som ansvarar för införandet av deras sociala intranät och sedan en enkätundersökning riktad mot anställda vid universitetet. Vår studie visar att inom Uppsala universitet finns det väldigt lite empiriskt stöd för att anställda använder universitetets egenutvecklade sociala intranät för att uttrycka employee voice..

A number of studies have been made to examine several aspects of voice production in individuals with different types of hearing impairments. Most of the studies were made to explore the impact that hearing aids have for people with severe or congenital hearing impairment. So far it has been confirmed that there are changes regarding voice production in these individuals. A group that has not been investigated regarding voice production to a larger extent are hearing aid users with an acquired hearing impairment. In the present study the voice production of seven individuals, four men and three women, with a moderate acquired hearing impairment is examined.

Demokrati är en grundsten i vårt politiska samhälle och med detta tillkommer ettkrav på ett visst mått av inflytande i den politik som förs. Vi tar med stöd ilitteraturen ett normativt ställningstagande för att detta inflytande, i form avinternt demokratiska partier, är något viktigt och värdefullt. Med denna uppsatsförsöker vi lyfta fram voice som ett potentiellt mycket bra verktyg för att utövainflytande och påverka partiets politiska produkt. Dock är det inte helt riskfritt attframföra kritik mot sitt eget parti och detta har vi försökt undersöka med hjälp aven fallstudie på Fredrik Reinfeldts användande av voice under sina år sompolitiskt aktiv inom moderaterna.Vi kommer visa att voice är ett bra instrument för att skapa debatt och belysaproblem inom organisationen men att det samtidigt för med sig negativakonsekvenser om det inte sker genom partiets strukturella plattformar. Inte hellerräcker detta utan det är även ett fall om att inte vara fel person med fel åsikter vidfel tillfälle, något som Reinfeldt utmålades att vara..

AbstractThis qualitative study has been made to examine which factors that are required to create a work place that can be associated with loyal co-workers. The study covers half structured interviews with nine people on different levels and with different positions, within a manufacturing company in Värmland. Our ambition with this study is to find out if, and if so, in what way the view on loyalty and which factors that are required to encourage loyalty, differ depending on witch level one belongs to in the organization. Our thesis is that our respondents will have various ways of expressing the term loyalty, and that these various ways are linked to the different levels that each employee is currently stationed at.The result of this study shows that the way people look at loyalty, and what loyalty is really about, does not differ that much among our respondents, regardless of their level. The factors that, according to the respondents, are important if one wants to create a work place that can be associated with loyal co-workers are: to be able to feel trust towards and have faith in those one works with, as well as the company and the way things are being run, to be able to experience the feeling of community, and that one is happy with ones work place, as well as ones co-workers.

Companies constantly strive for the perfect order which enables them to satisfy and retain their customers. This is a difficult process that can be facilitated by using different picking technologies. In this study, a research of the picking technologies Pick-to-Light and Pick-to-Voice have been made to investigate when each technology is suited.In order to collect relevant information and data to be able to answer the question formulation, a qualitative study with interviews have been made. The purpose of this essay was to investigate Pick-to-Light and Pick-to-Voice to see when each technology is best suited and to see what the differences between the technologies are. With our essay we wanted to help manufacturing companies to make the right decisions when implementing a picking technology.The results showed that those picking technologies give companies a higher picking quality and an increased work efficiency since the order picking is faster to perform, and that picking errors are reduced.

Groupon is a popular group-buying website where they act as an intermediary between buyers and sellers. The company has grown rapidly and was established in Sweden in the year of 2010. The aim of this study is to investigate if businesses that have been marketed in Stockholm and that have been co-operating with Groupon have been affected in terms of customer loyalty and profitability. Furthermore the study also examines consumer?s opinions, purchase behavior and loyalty against Groupons business partners.

Swedish consulting companies within the architecture-and engineering business exist on a market that is distinguished by an increasing globalization and internationalization. The companies? commissions are based mostly on long-term, personal clientele. These relations are threatened by a huge number of coming retirements and high employee turnover.Consequently these companies need to improve and strengthen their relationships with existing customers, to create long-term employee and customer loyalty. The purpose of this essay was to analyze and evaluate consulting companies´ internal marketing.

It has become increasingly important for businesses today to create a strong customer loyalty tie between their brand and their customers. In most markets today a lot of companies fight for market share and loyal customers. The increased uses of Internet and Internet commerce have made it possible for companies to create relationships with their customers through their websites. The Internet has also opened up new ways for customers to quickly and easily price compare products on price comparison websites. This means that customers have become more price conscious which has lead firms to fall into a price war with the competitors. The purpose of this paper is to examine brand loyalty in the consumer electronics market and go into detail on how web shop role affects the creation of loyalty to companies that are either a shop or do not have an online store. To examine this, a survey was made online and an interview was made with the President on Salesoogle Niklas Rasmusson. The questions and the interview of the questionnaire focused on confidence in online commerce and physical stores.

As a vocalist, Casey Moir wants more than to just express what is written on the page or that which the harmony allows. She wants to discover every aspect of her voice to see how she can express her musicality on a deeper, more personal level. Some of the questions that helped Casey start her journey are: Why is musical expression so important to her? Why improvise freely? What sounds can her voice make? Can she utilise these sounds in her music and how?.

Denna uppsats beskriver och analyserar svenska konfektionsföretags ekonomistyrning med starka egna varumärken genom att studera fyra fallföretag. Företagens ekonomisystem beskrivs efter deras inbyggda statiska och dynamiska karaktär och det framkom att alla de studerade företagen har en relativt statisk styrning med fokus på budgetstyrning och mätbara mål. I uppsatsen jämförs företagen med varandra för att se få fram en branschnorm och sedan jämförs de mot teorin, detta för att se hur branschen och dess struktur påverkar företagens ekonomistyrning och hur tydligt detta är..

Speech anomalies have been described as characteristic symptoms forthe 22q11 deletion syndrome. However, research on speech and voice in adultswith the syndrome is still scarce. Previous research has indicated that speech andvoice anomalies seen in children with the syndrome might have neurologicalcauses. The aim of this study is to investigate speech and voice in a group ofadults diagnosed with the 22q11 deletion syndrome, with extra focus onanomalies with possible neurological cause. The researched group consisted of24 adults between the ages 19 to 38 with a verified 22q11-deletion, 16 womenand 8 men.

The aim of this study is to map the consumption patterns of the poor. We also examine if loyalty can be created in this segment, and try to discover different types of poverty. This study is of great importance since the poor segment has been slightly overlooked in marketing research. Therefore we have also turned to other academic disciplines such as sociology, ethnography and consumer culture in order to analyze our empirical input. The study is abductive and we have in a qualitative and ethnographical manner conducted interviews in order to obtain information and reveal categories.