Lojalitet på arbetet
Ett perspektiv från arbetare till chef
AbstractThis qualitative study has been made to examine which factors that are required to create a work place that can be associated with loyal co-workers. The study covers half structured interviews with nine people on different levels and with different positions, within a manufacturing company in Värmland. Our ambition with this study is to find out if, and if so, in what way the view on loyalty and which factors that are required to encourage loyalty, differ depending on witch level one belongs to in the organization. Our thesis is that our respondents will have various ways of expressing the term loyalty, and that these various ways are linked to the different levels that each employee is currently stationed at.The result of this study shows that the way people look at loyalty, and what loyalty is really about, does not differ that much among our respondents, regardless of their level. The factors that, according to the respondents, are important if one wants to create a work place that can be associated with loyal co-workers are: to be able to feel trust towards and have faith in those one works with, as well as the company and the way things are being run, to be able to experience the feeling of community, and that one is happy with ones work place, as well as ones co-workers. Our respondents are of the opinion that a clear and well-functioned communication that spires through the whole organization is necessary if one wants to encourage and keep the loyalty amongst the employees. It is also important to be able to feel included in decisions that affect ones own work, and to feel that one has interesting and stimulating tasks that actually contribute to the whole picture or the final product. This creates a feeling that one is making progress within ones work, and that the company really savors and makes use of their staff?s competence, as well as that one as an employee is contributing to the company?s development and possibility to survive in a market full of hard concurrence.Key words: Loyalty, Trust, Confidence, Solidarity, Communication, Competence, Organization culture.