Tjänstekonsumtionen har numera gått om produktkonsumtionen och svarar därför nu för en större del av Sveriges BNP. Om tjänstekonsumtionen ökar bör rimligtvis även antalet tjänsteföretag öka och ett sätt för dessa företag att öka sin konkurrenskraft är att ändra kundens roll i processen. I branscher som definieras av att varje kund och varje uppdrag ser olika ut (om än med vissa återkommande inslag) är det svårt att som företag använda sig av standardisering och utformning av styrdokument för kvalitetssäkring. Det är därför av stor vikt att företagen vet hur kunden upplever samarbetet, då det är kunden som värderar kvaliteten på en tjänst. Vår problemformulering lyder således Hur kan små kompetensbaserade företag arbeta med co-creation i en kompetensstyrd bransch för att förbättra kundens upplevelse av samarbetet? Syftet med detta examensarbete är att undersöka om det finns några skillnader och likheter i upplevelsen av samarbetet mellan tjänsteleverantören och kunden där fokus ligger på själva processen mellan företag och kund.

Från slutet på 90- talet och åren framåt har ett paradigmskifte skett inom det strategiska tänkandet, nämligen Informationsteknik. Detta innebar helt nya möjligheter för företagen att skapa värden för kunden. Kunden är inte längre en mottagare och inte heller verksamhetens upphov, utan är nu i själva verket en medproducent som är med och utformar värdeskapandet. Co-creation är en väsentlig del för utvecklingen av nya produkter och tjänster där kunden får en allt mer central roll i den värdeskapande processen. Kloka företag utnyttjar denna innovativa kraft.

This paper examines the Swedish newspaper Aftonbladets conception of the phenomenon ADHD. The essay regards the language that is used (and the values reflected in it) as a sort of mirror where the public opinion is expressed, established and put forward. Being such a constructive factor in the creation of the phenomenon, the language is considered of big importance and therefore this essay is using a discourse-analytic approach to the problem.The aim of the essay is to achieve a discourse-analytic understanding of Aftonbladets ADHD publications. This paper reaches the conclusion that in Aftonbladet, ADHD is put forward as something extraordinary, not normal and unusual, which results in the subject-positions ?Unwanted?, ?Disabled? and ?Function beneficial?.

The aim of this study was to, through a qualitative method, investigate students? participation in a specific library blog to find out what motivate them to create and share digital book recommendations through videos. It also intended to describe the students? own views of their participation.We conducted interviews with eight students in the ages 12 and 13, who all had similar experiences regarding the blog creation but diverse attitudes concerning the blog production and intentions to participate.The results showed that the strongest motivating forces behind the students' participation in the blog creation was that they enjoyed the making of the videos and also because they wanted to inspire others to read more and create resembling blogs..

Titel: Låt oss göra det tillsammans ? Hur Medstop kan skapa värde tillsammans med sina kunderKurs: 2FE07E, Examensarbete i marknadsföring, 15 hpFörfattare: Jenny Axelsson, Therese HellborgHandledare: Michaela SandellExaminator: Frederic Bill Syfte: Då det blir allt viktigare för företag att ha en serviceinriktad syn på relationen med kunderna syftar denna uppsats till att skapa en förståelse för möjligheterna företag har att arbeta med co-creation of value som ett verktyg för att genom dialog och upplevelse i servicemötet stärka kundernas värde och därigenom relationen med dem.  Frågeställning: Hur kan Medstop stärka värdet för sina kunder genom att arbeta med co-creation of value?Metod: Uppsatsen utgår från ett hermeneutiskt förhållningssätt och analyseras kvalitativt. Empirin samlas in genom tre olika metoder: observation, enkäter och intervjuer.

This study will focus on the fund raising market and what characteristics that can be found in marketing in this market. The donations to fund raising organizations has increased lately and therefore we found it interesting to study how their marketing has developed over time and what risks that can be found. When talking about marketing in fund raising organizations it?s difficult to not include the donors. Therefore have we also studied what value creates for the donors and how the organizations work to gain their trust.

Uppsats för avläggande av filosofie kandidatexamen iKulturvård, Ledarskap i slöjd och kulturhantverk15 hpInstitutionen för kulturvårdGöteborgs universitet2014:31.

Background: The theater market has matured ? supply now exceeds demand. Government funds are on a decrease, replaced by other means of financing. The city of Stockholm will be introducing a bonus system that will benefit independent theater groups that succeed to increase their revenue and attendance. Hence, the audience will play an even greater role, a tendency some free theater groups come to terms with by interacting with the audience to create value.Thesis statement: What factors lead to the long-term survival of the independent theater groups, allowing them to benefit from the imminent bonus system?Purpose: To analyze and evaluate the marketing strategies of the independent theater groups, in reference to their capability of long-term survival through Value creation along with the audience, thereby increasing attendance and ticket revenue.Methodology: The study combines quantitative and qualitative approaches and methods.

Within the framework of the concept of Network Based Defence (NBF) services should be available in the network, in order to increase the aggregate capacity. A common situation picture is one of these services.The aim of this paper is to answer the problem "What are the main problem areas in the creation of a situation picture in the land arena, with the help of the technical sensors that exist today?" and to develop a basis for continued research in the field situation in the concept Networking Enabled Command, Control and Collaboration (NEC3) at JCDEC (Joint Concept Development and Experimentation Centre). To answer the problem, a descriptive method is to be used in descriptions of the land arena, the information arena and the sensors and a deductive method is used when analyzing the asensors in the land arena.The problems that exist in the creation of a common situation picture, is that different types of obstacles makes it difficult for the sensors, the large number of people who are not combatants and that it is difficult to judge if a civilian vehicle is a threat, then it could be driven by civilians or by combatants..

The study proceeds from a phenomenom called co-creation. If value can be created, it is logic to asume that it also can be destroyed. This phenomenom has earlier not been applied to long-term relationships such as business to business. In a business relationship it is important to identify factors, that leads to co-destruction, to be able to prevent them from appering. The purpose of this study is to identify which factors leads towards co-destruction.The study have used theories from Echeverri & Skålén (2011) which has designed a model explaning the outcome of co-creation and co-destruction.

With this study we intend to investigate and analyse three different preschool?s holdings of toys and discuss the result in relation to the creation of subject. The investigation in this study consists of an inventory of the holdings of toys at three different preschools. We have used an already existing system for classification which is composed by Nilsson and Nelson (2002). The results give a detailed survey of collected material in the form of tables in which we indicate the comparisons which are relevant to our purpose.

This report describes how we, with support from SYSteam Datakonsult AB Värnamobuilds a dynamic website for a fictional company. The purpose of this work is to tietogether our studies with the businesses in the region, and expand our knowledge.Together with Peter Bäckrud from SYSteam we worked out the goals to achieve thispurpose. The goals are to create a polished intranet to a company with the webpagepublishing tool EPIserverThis report begins with describing the goals and visions that were set up. Then follows athorough theoretical background that describes the areas we have touched, to give thereader an idea about the work. The report then moves into the creation phase that talksabout the problem that occurred during development.The creation phase is split up into two parts where the first part gives a good descriptionabout how we designed a usability friendly website that would fulfill the goals we had setup.

The aim of this study is to describe and analyse the creation and the design of a new public library. In order to concretize this, the study sets out from two examples, the public libraries in Simrishamn and Landskrona. The material used to attain the purpose of the study consists partly of interviews, partly of literature on the subject. To be able to put these two libraries in their historical context, the essay also provides a short overview of the development of public library buildings in Sweden during the 20th century. Another aspect that is discussed is the actual procedure of planning a public library from scratch.

Today´s debate in farming is being focused on tourism, outdoor life and hobbies in the rural areas. This is of interest also for the general public as a way of counteracting the depopulation of the rural areas. Within the last years, the farming has become more technically advanced and hence efficient. This has led to increased production volumes and wider selection of products with lower margins for the farmer as a consequence. When the profitability is reduced, the farmer is faced with the choice of either increasing efficiency or diversification of the business.

This Masters thesis is a study in library and information science, that examines literature as a tool for young people in their identity creation. Both scientists and teachers have found that teenagers like to identify themselves, when reading literature. The purpose of this Masters thesis is to examine how youths construct their identity through reading in relation to the purpose that libraries and cultural politics have in youth novels. The starting point of this study is the sociologist Thomas Ziehe and his idea about identity try-out identitetsutprovning and Erving Goffmans dramaturgy perspective. The main question is: what is the relation between young peoples identity creation in youth novels and in their reality in proportion to the young peoples reading of youth literature and the science about their reading? The question is answered in three parts.