Title: Culture?s Affect on the Determinants of Customer Satisfaction in Retailing: The Case of a European Retailer in the U.S. and China Date of the Seminar: 29th of May 2007 Course: BUS 809 Master thesis in International Marketing Authors: Lisa Bustamante Chesley Norman Charlotte Valind Advisors: Johan Anselmsson Cecilia Cassinger Keywords: International Retailing, Determinants of Customer Satisfaction, Culture, United States, China Thesis purpose: Our study aims to identify the determinants of customer satisfaction of two national cultures in a global retail setting, in order to clarify what role culture has, if any, in customers? satisfaction with an international retailer. Further, this will uncover if a Western perspective of determinants of satisfaction is a universal means of capturing what satisfies customers across cultures in a retail setting.

Denna uppsats underso?ker hur artisten Jaqe har kunnat sprida sin musik och sitt varuma?rke via sociala medier utan att ha na?gra konton pa? sociala medier registrerade i sitt namn, eller o?verhuvudtaget vara aktiv pa? na?tet.Syftet med uppsatsen a?r att underso?ka ett ho?gst ovanligt marknadskommunikationsfenomen som tycks motsa?ga ra?dande normer inom musikbranschen, fo?r att belysa huruvida man kan bedriva effektiv marknadskommunikation via sociala medier utan att o?verhuvudtaget vara aktiv online. Detta underso?ks genom att kartla?gga och problematisera Jaqes strategi samt ja?mfo?ra den mot Sveriges tva? sto?rsta skivbolags digitala marknadskommunikativa praktiker. Empirin besta?r av fyra kvalitativa expertintervjuer.

This exam paper has been a collaboration between the writers and SYSteam Utvecklingspartner in Huskvarna. The assignment was about finding a need for a mobile application, making a requirement specification document with design documents and parallel to this constructing a prototype. The assignment is summarized in the following questions:? How can companies in the forest industry benefit from mobile information technology?? How can a user centered perspective be used in the process of making the requirement specification document and the design documents?? How do guidelines for usability apply to a mobile application?Three visits to companies in the forest industry were made to find a need for mobile information technology solutions. After a small analysis of the different companies? problems and conditions the decision was to use Tenhults Impregneringsverk AB in the case study.We used the FA/SIM method in our job of finding the organization needs for change and the principles of User Centered Design in the work of constructing a prototype.The result of our work is a requirement specification with design documents and a prototype.

In recent years, the Internet has exploded with different kinds of social media, where a significant function is to share your life in text and images. This changes how we form our identity, our religious identity included. The aim of this paper was to study how Instagram forms a space for the creation and development of religious and spiritual beliefs. For this purpose, Instagram updates from five women with yoga oriented Instagram accounts have been analyzed in relation to two theories: Paul Heelas? och Linda Woodhead?s theory of a spiritual revolution and Heidi Campbell?s theory of networked religion.The aim of the study was to explore how these women presented themselves in their Instagram flow and what part religion and spirituality had in their presentations.

I det här arbetet har jag studerat hur lärare i svenska för invandrare (sfi) arbetar med sina elever med bilder och kommunikation. Syftet med undersökningen har varit att bidra med kunskap om sfi-lärares val av bilder för att få igång muntlig kommunikation i studieväg 1. Jag har genomfört en enkätundersökning på nätet med 105 deltagande lärare.Resultatet av undersökningen visar att mer än hälften av lärarna använder bilder varje dag. Bildmaterialet lärarna använder sig av är igenkännbara färgfotografier som föreställer olika händelser. Lärarna använder sig av många olika typer av bilder och materialet är utformat på ett varierat sätt.

Problem. Sponsorship has increased continuously during the 21st century, however, at the same time the public interest of traditional promotion has been diminishing. The meaning of sponsorship is a very diffuse and therefore the concept needs to be investigated. Due to the multitude of sponsorship and its impreciseness about its financial value, it is difficult to evaluate sponsorship for companies, especially when there is a difficulty in choosing a decent method for evaluation.Purpose. The purpose of this thesis is to investigate the concept of sponsorship, motives for sponsorship and evaluation of sponsorship according to the theory and give empirical examples of how these areas are being managed by companies.Method.

The aim of this study has been to investigate how the death of a close relative is described in pictures and texts through the eyes of a child character in three picture books. The analysis has also considered how the child character copes with the tragedy and how he or she finds support in the grief process. The books analysed here are Resan till Ugri-La-Brek (1987), Farväl, Rune (1986), and Jättebra Olga! (2010). Since these are works of fiction, this study does not assume that they are an accurate reflection of reality, but the way the child characters act and cope with their grief has been compared with the findings of empirical research on how children react in real situations.The material has been examined by means of a qualitative literary analysis comparing the books according to the research questions. The study finds that the child characters receive evasive explanations from people around them concerning what death means, for instance that the person is sleeping.

Analogue photography is something that many thought died out in the beginning of the 21?st century as a result of the digital revolution. But that?s not the case. As the digital revolution swept over the world a movement of analogue cameras, and so called toycams grew bigger.

This essay studies how advertisements in various anti-smoking campaigns can influence and persuade by using anti-logos as counter-arguments to the tobacco industry's logos. In contrast to tobacco advertising arguments such as freedom (logos), pleasure (pathos) and trademark (ethos) the anti-smoking campaigns create anti-logos arguments with various connotations such as repulsive pictures and sexual implications to influence groups of people not to start smoking or to quit smoking.Advertisement of tobacco does not exist nowadays due to legal restrictions in the western world; however several decades of myths created in the consumer consciousness still exist. Thus one can speak of a tobacco advertising ideology that exists and the various anti-smoking campaigns trying to change that ideology.The purpose of anti-smoking campaigns is to conduct a kategoria of myth that tobacco advertisement has created over the years. Anti smoking organizations do this by creating a new ideology to affect consumer?s attitude toward smoking and the tobacco myth with an anti-myth.

This essay investigates and compares the readability in two different schoolbooks: Eko Historia (the primary school grade 4-6) and Epos Historia (the upper secondary school). The questions of the survey are:- Which differences in linguistic and layout can be found between books meant for the primary school and books meant for the upper secondary school?- Are the texts easy to read according to the former research in readability?In order to answer the questions structural dimensions as lexicon, syntax, bounds between sentences and narrative voices have been studied. Also the texts disposition and typography have been examined.The results demonstrate that the book designed for the primary school has a verbal structure with an explicit vocabulary, lots of verbs and short sentences. A clear narrative voice gives an impression of spoken language.

Mot bakgrund av den hätska debatt som har förts angående substitutionsbehandling, var syftet med vår uppsats att undersöka och beskriva de professionellas inställning till substitutionsbehandling av heroin-missbrukare ur ett etiskt perspektiv. Vi ville även undersöka de professionellas syn på socialstyrelsens riktlin-jer och kriterier beträffande substitutionsbehandling. Vidare ville vi få en uppfattning om de yrkesverksam-mas åsikter gällande en heroinmissbrukares möjligheter till vård, och detta i jämförelse med andra patient-grupper.Vi kan utläsa att det finns tre inställningar från de intervjuade beträffande substitutionsbehandling. Socialsek-reterarna på substitutionsmottagningen uttrycker att det är den överlägset bästa behandlingsmetoden för hero-inmissbrukare. Socialsekreterare från socialtjänsten är även de positivt inställda men ser inte substitutionsbe-handling som en universal behandling.

According to the curriculum the teachers have a responsibility to adjust the activities in the classroom in order to suit the pupils and to give them the means of assistance the pupils need to be successful in their learning. The teachers should also stimulate the interest to learn and support the pupils? self esteem. One of the problems a dyslectic pupil faces is an often weak self esteem. Another is the weak phonological awareness which makes it hard to fully understand the context and to recognize different phonemes when writing.

Posters had their breakthrough in 1830-1840?s all thanks to the lithographic printing technique. The poster was used as an advertising tool.In this essay, we have looked at which semiotic and rhetorical elements that are found in today?s Swedish movie posters. What kind of image and text elements does the poster use and with what function? With what and how do they persuade the audience that the movies are interesting and worth seeing?We have taken the most popular Swedish movies between 2001 and 2010, one for each year, going by the statistic found at the website of the Swedish Film Institute.

Med utgångspunkt i att e-handeln ökat markant de senaste åren, samt att vi tror att enwebbutiks framgång ligger i webbsidans användarvänlighet och unikum, avser vi studerahur en nischad modebutik kan nyttja dagens teknik för att bli mer framgångsrik. Studienfinner grund i ett antal semistrukturerade intervjuer samt en fallstudie av befintligawebbutiker. Med vår teoretiska referensram har vi noga analyserat det insamladematerial vilket vi erhållit under intervjuerna och fallstudien. Den teoretiska referensramenbaseras på teorier vilka behandlar webbdesign och användarvänlighet. Studien byggerpå teorierna Universal Design, Social Actor, designprinciper/designmönster samt detmänskliga systemet.

The study has got three aims. The first purpose is to implement the Newman et al.s rampage theory (2004) in a more dominant European context. In this way, the theory?s strengths and weaknesses can be exposed. The second objective is to look at the motive.