Denna uppsats undersöker följande frågeställningar: Spelar personalens agerande en avgörande roll för huruvida kunden återkommer till spa-salongen? Hur bör företaget förhålla sig till endera utfall? Vi har valt att undersöka spa-industrin då vi finner lojalitetsproblematiken i denna kontext intressant då tjänstemötet omfattas av en hög interaktion och intimitet spa-personal och kund emellan. Uppsatsen baseras på ett induktivt angreppssätt då vi utgått ifrån vårt empiriska material och sedermera jämfört detta med teorin. Vi har använt oss av en kvalitativt präglad metod genom intervjuer med spa-besökare och spa-ansvariga. Vidare har vi utformat ett frågeformulär som riktats emot spa-besökare som kompletterar vår kvalitativa metod.

In theory, the logic behind partnerships is simple: All organisations have strengths, but no organisation has all the strength required to do everything. Triggered by global perspectives and challenged by sustainability objectives, the United Nations Conference on Environment and Development (UNCED) in Rio de Janeiro in 1992 pointed out needs for corporate responsibility. In this conference, Private-public partnership, PPP, was identified as a potential way to work towards sustainability, especially as a way to emphasize a corporate responsibility commitment. Nowadays, organizations exist to satisfy the needs and interests of all their stakeholders, such as customers, markets, shareholders, as well as secondary stakeholders such as media, NGOs, and society at large. Addressing all stakeholders and working towards a sustainable business development makes PPP a potential solution, but also a source of challenges.

This work examines the students´ thoughts on climate change with a focus on carbondioxid through photosynthesis and the carbon emissions from cars. The study is based on two subject areas, one with a focus on enhanced greenhouse effect, and the other focusing on photosythesis. The survey was conducted by means of qualitative interviews with students in grades four and six. The results describe that student´s understanding for photosynthesis and the carbondioxids function for photosynthesis doesn´t change significantly from grade four to grade six. I have divided the students inte three levels based on their understandingof the various fields, and their use of adequate concepts.

Syfte: Att undersöka hur äldre personer och personal på ett vårdboende som lagar maten på plats uppfattar kvaliteten på den mat som serveras samt huruvida det förekommer några skillnader i deras åsikter.Metod: Kvalitativ design med semistrukturerade intervjuer och kvalitativ innehållsanalys. Fyra äldre och fem personal, samtliga kvinnor, intervjuades på ett vårdboende i Uppsala. Dessa valdes ut med hjälp av kostombudet på vårdboendet, s.k. strategiskt urval.Resultat: Äldre och personal uppfattade maten som god, varierad och ofta förekommande. Valfrihet, hemlagad, traditionell mat och mat som varken är för stark eller salt är uppskattat av de äldre enligt både personal och de äldre.

With this thesis I have sought to do a critical review on how Islam is perceived and articulated by secondary school students in a school in a larger Swedish city. The aim is to analyse how some secondary students in Sweden talk about Islam, as a religion and as a school subject. To achieve this aim, seven focus group interviews with 36 students aged 15-16 have been conducted. These focus groups have discussed the general picture of Islam depicted by the society, media and through the school. But also how, and in what way that depiction has influenced their personal view of Islam.

In this essay we have been trying to get an understanding of what Swedish charter tourists cares for when they are going on vacation. The Tourism industry is a major field with a lot of winners, but it also comes with consequences. The purpose with this essay is to get an understanding of how aware the Swedish charter tourists is of these consequences. We would also like to get a perception of how the tourists themselves believe that their presence effects the locals at the destinations they are visiting (if they assume that they are). There are several different types of consequences that can appear in the context of tourism, but we have decided to focus on one kind.

The purpose of this study has been to increase the awareness of what significance models of explanation have for intervention programmes, aimed at perpetrators of intimate partner violence, within the Swedish social services. The study is not gender neutral, it centres on male batterers in heterosexual relationships. The study is based on qualitative interviews with five people working within the topical field. I analyzed their statements using an ecological model of understanding violence. The main finding was that the people I interviewed had a multiple understanding when it came to comprehending the violence, but that when it came down to the actual intervention they targeted mainly on elements in the individual spectra, such as feelings of frustration.

The aim of my study is to investigate how last year students in upper secondary schoolunderstand certain mathematical concepts, in particular the unit circle and its trigonometry.I have used intentional analysis to interpret student?s actions when they solve certain tasks onthe basis of a cognitive, situated and cultural context.Interviews with four university teachers in mathematics about the unit circle, trigonometry,and mathematical understanding, serve both as background for the study and as basis for adiscussion, where I relate students understanding to what the teachers want new students toknow about these concepts when they begin university studies in mathematics.The students were arranged in three groups with three students in each group. Each group waspresented with two tasks, one in which they were asked to calculate the cosine values for onepointed, one blunt and one straight angle, each located in a separate triangle. They were alsoasked to decide whether the points (0,71; 0,71) and d (1 2 , 3 2 ) are located on the unit circleor not.My conclusion is that students mainly have an operational conception of the unit circle andtrigonometry. The lack of structural conceptions result in difficulties in seeing connectionsbetween the concepts in unfamiliar situations.

Social workers ideas about what domestic violence is influence their ability to recognize vio-lence in cases where this occurs. Social workers awareness and understanding of domestic violence can also influence the handling of these cases. Education on the subject domestic violence can increase social workers knowledge about, awareness and handling of violence. The present study aims to investigate how social workers in child protection investigations understand, recognize and interpret domestic violence and which interventions the social workers suggest. This is a qualitative vignette study in which semi-structured interviews was carried out with social workers working with child protection investigations.

AbstractThe purpose with this essay has been to gain a greater understanding and clarify how an arena can create value within place marketing and development of a place brand. This will be achieved through a description of which values an arena causes in the surrounding areas and an understanding of how these values can be interpreted through the place brand. We decided to base our study according to the following two questions:1. What are the underlying reasons why there has been such a big trend with arena project?2.

Identity includes an individual´s self-image and the consciousness about their self. It is about being the same person despite changes in their life situation. The identity often get´s fragile because of the disease. Beacuse of the individual´s feeling of lost identity there may arise a conflict between the person and people in his or her surroundings. They may no longer see the sick person in the same way as they used to.

General concerns about environmental issues may mean that the demand for bio-based products will increase. Opportunities that arise on markets, together with the declining demand for newsprint, may trigger firms in the Swedish forest industry to increase their development of new products. One product that has received a lot of attention during recent years (and is a contender) is nanocellulose. The purpose of this master thesis was to examine the Swedish forest industry?s view on the market potential of nanocellulose.

During a fire large amounts of particles and unhealthy agents occur.  Polyaromatic hydrocarbons (PAH) and toxic metals are examples among many others. These agents have a capacity to bond to particles and when the fire is extinguished, the particles can be transferred with the extinguish water into the soil and to the groundwater.Recent studies in particles have been conducted. A study by Ulrika Iverfelt (2014) reviled that the particles from a fire contained large amounts of both PAH and metals, which is consistent with earlier analyses. Her column experiments with particles in the size ? 11 microns and ?100 microns in silica sand, reviled that the larger particles was immobilized because the transportation was influenced by sieving or physiochemical particle and surface interactions.The transport of the particles in soil and groundwater is regulated by two main mechanisms: physiochemical surface interactions and straining.

Problem: How is management accounting change understood via the duality perspective in the field of alternative management accounting research?Purpose: The purpose of this essay is to develop a tool for analysis aspiring to provide understanding for how differences and similarities with regards to the duality perspective may have different consequences for understanding management accounting change.Contribution: This paper aspires towards a theoretical contribution through an in-depth review of existing conceptual literature. This is done to gain clarity in definitions and uses of concepts, with related terms, referring or relating to duality. Through clarifying different meanings of duality, consequences for how to understand management accounting change, and the different approaches to using a duality perspective, the tool for analysis which is developed in this essay aims to contribute to a movement of alternative management accounting research towards increased comparability as well as increased insight into how management accounting change is currently understood through this type of research.Method: Literature reviews based on Booth et al.s SALSA-framework. Creation of a tool for analysis for usage when reviewing material based on a duality perspective.Conclusions: The duality perspective differs, and affects understanding of management accounting change, in accordance with the following five themes:Theme 1: The duality perspective is affected by differences in the use of definitions/descrptions.Theme 2: The duality perspective is affected by different purposes of the agent and different credit given to the agents power/ability to alter change.Theme 3: The content of the duality perspective is affected by the existence and purpose off being inspired by different theoretical approaches.Theme 4: The duality perspective affects the idea and understanding of the form and expression/process of management accounting.Theme 5: Different duality perspectives have the ability to lead science against increased pluralism and/or synthesisIn order to increase understanding for and comparability between scientific contributions through a duality perspective there is to some extent a need for more and better definitions and a more problematizing when combining theoretical approaches.

Syfte: Att undersöka om riktlinjer för hälsofrämjande trädgårdar och takträdgårdar kan mötas i ett gestaltningsförslag till en atriumgård på ett sjukhustak, riktad till patienter och personal i anslutning till en avdelning för personer med bipolär sjukdom.Bakgrund: Hälsofrämjande trädgårdar anses kunna vara ett komplement till traditionell vård och kan främja den fysiska, psykiska och emotionella hälsan. Många städer har under de senaste årtiondena blivit mer kompakta och gröna ytor har försvunnit. Med takträdgårdar kan man utnyttja platser som redan finns i staden genom att omvandla dem till gröna ytor. Sjukhus är ofta byggda på höjden, inte sällan finns tak och atriumgårdar inritade i arkitekturen, dessa platser har potential att nyttjas av patienter, personal och närstående om de utformas för att bli gröna hälsofrämjande miljöer.Metod: Vetenskapliga artiklar, böcker och annan litteratur inom områdena hälsofrämjande trädgård, bipolär sjukdom och takodling, takträdgård, tillsammans med enkät till avdelningen och inspirationsresor till atriumgård och takodling har använts som stöd för att skapa ett gestaltningsförslag.Resultat: Detta arbete visar på vilka komponenter som bidragit till att det går att förena riktlinjer för hälsofrämjande trädgårdar med riktlinjer för takträdgårdar. Ett gestaltningsförslag har utformats efter dessa riktlinjer, platsens förutsättningar och delvis efter målgrupperna.