Detta examensarbete har studerat försäljningsprocessen vid leverans av kundanpassade system. Examensarbetet undersökte försäljning ur perspektivet nöjda kunder. Vid leverans av kundanpassade system beror kundens upplevda kvalitet inte bara på den direkta produktkvaliteten utan också på hur väl säljarna identifierat kundens önskemål på anpassningar och sedan kommunicerat dessa anpassningar till leveransavdelningen. Försäljning har setts ur ett holistiskt perspektiv, det vill säga, som en process som startar i de inledande kundkontakterna och avslutas med idrifttagande av leverad produkt. Under arbetet antogs, och motiverades, att leveranskvaliteten påverkas av att alla säljares arbete följer en etablerad och genomarbetad process.

SAMMANFATTNING Under en praktik sommaren 2003 hade jag i uppgift att utifrån barn och ungdomars synvinkel ge förslag på var en gång- och cykelvägstunnel skulle placeras utefter en riksväg. Riksvägen delade ett bostadsområde, med många barnfamiljer, från centrum där all service, som exempelvis skola, dagis, affärer och sportanläggningar var belägna. Jag kom då till insikt att det inte är vanligt förekommande att ungas kunskap tas tillvara i planeringen, och det var då mina tankar kring detta examensarbete började. Syftet med examensarbetet har därför varit att ta fram ett samlat kunskapsunderlag på den offentliga miljöns betydelse för ungdomar och utifrån detta genomföra en fallstudie. Fallstudien skall visa på fjortonåringars användning och upplevelse av innerstaden i Bollnäs, samt informationen därefter kan tas tillvara i planeringen. Ungdomarna använder sig av det offentliga rummet på ett annat sätt än vi vuxna och det kan därför vara svårt att som vuxen se vad som är det bästa för ungdomarna i planeringen.

This thesis is studying Stråk* in an urban contexts. Thiswill be achieved through a study of Rosengårdsstråket inMalmö based on the question "What is a Stråk?".Malmö has experienced a major change in the last 15years. From being an industrial city with economic problems,Malmö is now part of the dynamic Öresund Region,and a knowledge city with great optimism. New parts ofthe city is about to grow up that reinforces the image ofMalmö's new identity.The next step in Malmö's development is to make thecity even denser and interconnect the inner city and thesuburbs to create a more sustainable city.

The aim of this study was to evaluate different types of volume and taper equations that can be used to predict single-tree stem volume and stem diameter at any given height along the tree stem for plantation grown Sitka spruce (Picea sitchensis (Bong.) Carr.), Norway spruce (Picea abies (L.) Karst) and White spruce (Picea glauca (Mounch) Voss) in Iceland. A number of published tree volume equations were tested and modified to predict the total stem volumes over bark but three logarithmic equations were taken for more in-depth analysis. Three taper equations were tested. Two variable-exponent equations (Kozak 1997, Kozak 2004) and one exponential equation described by Biging (1984). Data from a total of 617 sample trees were used in this study, collected from stands in various parts of the country and present different types of stands growing in different soil types and cover most of the site conditions suitable for forestry in Iceland.

Bachelor thesis in Business administration, School of Business and Economics at Linnaeus University, Controller, 2FE13E, spring semester 2014Title: Capital budgeting in Municipal-real estate companies - A study of the law of public housing company impact on capital budgeting.Authors: Axel Erlandsson, Caroline Hellman and Niklas LundqvistTutor: Anders JerrelingBackground: Municipal owned real estate companies  has in the past been obliged to take responsibility for providing housing to Swedish municipal inhabitants. Municipal owned real estate company?s has in the past been prohibited to act in profit purpose. In January 2011 the previous law of public housing was replaced with the new law on public municipal housing companies. The municipality may not provide the municipal owned company with any financial advantages against a private owned real estate company.

Bakgrund: Förekomsten av diabetes typ 2 ökar ständigt och undervisning med patienter är betydelsefullt i sjuksköterskors omvårdnadsarbete. Undervisning kan dock upplevas mer blockerande än stödjande. Syfte: Att beskriva sjuksköterskors stöd i undervisningen angående förändring av kost- och motionsvanor hos patienter med diabetes typ 2. Metod: En litteraturstudie har gjorts baserad på åtta vetenskapliga artiklar. Resultat: Bemötande och identifiera behov; empati, respekt och engagemang samt att vara insatt i var patienter befinner sig i förändringsprocessen förbättrar möjligheterna att påverka.

Background: Type 1 Diabetes Mellitus is a chronical disease that often occurs early in life. In 2005 around 7000 children in Sweden was estimated with type 1 diabetes. When a child gets a chronical disease it affects the whole family. The parents will be the ones who take the main responsible for the child´s care. Purpose: The aim of this literature review was to describe the parents experiences of living with a child with type 1 diabetes.

The purpose of this thesis was to study the importance of an artist?s personal brand from a record company and artist management perspective. We also aimed to investigate how these companies work to create and maintain an artist?s personal brand. The study conducted was a case study based on interviews with staff members of a major record company, Universal Music AB, and an artist management, United Stage Management Group AB.

Denna uppsats syftar till att få insikt i hur några högskolestuderande på klassisk gitarr och klassiskt piano som spelar solo upplever en konsertsituation. Huvudfrågorna har varit: Vad känner de? Har de några problem/svårigheter och i så fall hur beskriver de upplevelsen av detta? Detta har undersökts genom kvalitativa intervjuer med fem musikhögskolestudenter. Resultatet visar på att samtliga informanter upplever att de delvis påverkas negativt av nervositet i samband med en konsert. Nervositeten yttrar sig bland annat genom "fjärilar i magen", svettningar och negativa tankar innan konserten som handlar om att man inte är tillräckligt förberedd, att det kommer gå dåligt och att man skall spela fel.

The purpose of this paper is to perform an in-depth analysis on how the events that took place in Skandia AB during the end of the 1990s have been portrayed in media, and how this has affected the general debate concerning bonuses and incentive plans. The paper studies relevant newspaper articles published in Sweden?s largest business newspaper, Dagens Industri (DI), over a period ranging from 2002 to 2008. The major findings of this paper include that bonuses are widely used as incentives in Swedish companies and that the issue of bonuses as an incentive form has lead to a prevalent debate. Furthermore, the questionable events that took place in Skandia AB during the end of 1990s have affected the general debate concerning bonuses.

Metaforen har genom historien fängslat filosofer, och redan på Aristoteles tid fördes en diskussion kring metaforens plats i språket och vad metaforer kan tänkas betyda. Innan man börjar undersöka detta bör man nog först och främst stanna till och fråga sig vad en metafor egentligen är. Det finns ett otal metaforer och variationerna är oändliga, men i regel består en metafor av ett eller flera objekt i ljuset av attribut hos ett annat objekt. Metaforarbete sätter således två entiteter i en relation till varandra, en relation som oftast anses baserad på någon typ av likhet. Ett klassiskt exempel är Shakespares berömda scenmetafor ur As you like it ? ?All the world's a stage / And all the men and women merely players / They have their exits and their entrances?.

The purpose of this study is to investigate the reading methods that pedagogues, active in classes 1-3, use in the first stage of learning to read and how they consider their own choices of methods. In the theoretical background I sort out the basic differences between synthetic and analytic methods of acquiring the skills of reading. The analytic reading method means that the skills of reading starts with the complete text in order to later analyze the parts of the text. The synthetic method approach is based on a reading method where the parts are linked as a whole. The two methods are considered antipodes but can also be looked upon as complements in the current governing documents.

ABB Motors and Generators manufacture large AC machines with oil lubricated plainbearings. The machines have occasional problems with oil leakage from the bearings. aproblem that ABB wants to be solved.In this thesis the cause of this leakage were investigated, with focus on the bearingseals.The purpose of this work was also to suggest amndments for preventing thisproblem. , and to suggest improvements that can prevent this. The first step was todo a literature survey of earlier work on this problem, study the theory ofhydrodynamic bearings and different types of seals and their properties.

Deep vein thrombosis (DVT) is a serious postoperative complication and nurses should therefore observe symptoms in an early stage and implement preventive provisions, for example use of graduated compression stockings (GCS). The nurse is also responsible for making sure that ordinate GCS tried and used correctly by the patients. The aim of this study was to investigate the latest research regarding the efficacy of GCS in prevention of postoperative DVT and if there are any incorrectness in usage. And assess guidelines and recommendations for the usage of GCS. Method: Literature review.

The need for snow-free surfaces at squares, bus stops, platforms, car parks and sports facilities increases and at the same time energy price rise and the environment is becoming a hotter issue. The construction of the ground heating systems often lack thermal insulation under the heating pipes, which means that the heat from the pipes not only warm up the soil surface but also heats the surrounding soil. The insulation also has more features, by insulating the risk of frost damage is minimized. The goal of this report is to demonstrate the large heat loss and energy costs in the absence of insulation under the heating system.The report begins with a scientific way to study and treating the soil heating system uses, and the theory involved. Furthermore it also deals with different routing principles of heat pipes depending on the facility.All calculations are made with so called finite element method (FEM), in COMSOL Multiphysics 3,5a, where models are created with different conditions.