Problemformulering: Hur arbetar ett e-handelsföretag i resebranschen med kundlojalitet?Syfte: Syftet med denna uppsats är utifrån ett ledningsperspektiv att undersöka hur ett e-handelsföretag i resebranschen arbetar med kundlojalitet. Samt att se hur viktigt detta arbete är för en nätresebyrå som inte har den traditionellt fysiska kundkontakten som ofta anses vara ett måste för att skapa en långvarig kundrelation. Inom ramen för vårt syfte ingår även att ta fram en modell som ska underlätta vår analys av hur en nätresebyrå arbetar med kundlojalitet. Förhoppningen är även att modellen ska kunna fungera som ett komplement till det eventuella arbete för kundlojalitet som finns idag.

The rapid change within digital medias has increased the possibilities to make information accessible through network. Therefore the European Union EU considers a harmonization within the Union, in order to strengthen the rights of the originator. The purpose of this thesis is to evaluate how the EUs directive 2001/29/EG regarding copyright is to be implemented into Swedish legislation and assess the common opinion in the public libraries on this matter. The basic methodology of this thesis is a democratic perspective, concerning the public libraries democratic role and the right of the citizens to have access to information. The thesis first part is a study of documents.

Trots att flera forskningsrapporter har visat på de ekonomiska vinsterna med jämställda arbetsplatser är den kvinnliga underrepresentationen på högre poster inom näringslivet fortfarande påtaglig. En av förklaringarna till denna ojämställdhet har tillskrivits den manliga överordningen i samhället som hindrar kvinnor från att ta sig in i den absoluta maktsfären. Flera jämställdhetsstudier visar att kvinnor inte tillåts ingå i ?old-boy-network? och att manliga ideal präglar bilden av hur en bra chef ska vara och agera. Bristande tillgång på informella nätverk anses vara en av förklaringarna till att kvinnor har svårare att lyckas i karriären.

In Scandinavia today many old harbour areas are developed into residential and commercial areas. For example are both Helsingborg city and Malmoe city in south Sweden planning to restructure some of their harbour areas to accommodate shops, schools, offices, residences et cetera. In Copenhagen in Denmark new plans for Nordhavn is also underway. In almost every plan proposal to redevelope an old harbour area the harbour activities are set a side to give room for new development. In Reykjavik, however, this has not been the case.

Titel: Kryssningsfartyg som rum ? en polemik kring rumsliga begrepp. Nivå:Kandidatuppsats vid Institutionen för Service Management, Lunds Universitet, Campus Helsingborg. Författare:Katarina Håkansson, Christine Sund och Caroline Svanberg. Handledare:Christer Eldh och Ola Thufvesson.

The connection between management control systems for controlling sustainability and a firm's motivation for engaging in sustainability is not completely understood (Arjaliès & Mundy, 2013). The aim of this thesis is to develop a more profound understanding for management control in achieving sustainable companies. To do this, we raise the question: How and to what extent do companies use management control systems to achieve sustainability compliance Simons's Levers of Control (1995) are applied to this question in order to get a consistent and thorough insight of management control systems. Hence, a case study of ABB:s work to achieve material compliance in accordance with EU-regulation was conducted. The findings of the case study reveal that ABB uses the regulations as explicit goals and implement them in sustainability procedures.

This bachelor thesis in tourism studies focuses on people's use of social media related to travel. The paper aims to provide a wider knowledge of tourist?s propensity to display destinations through social media and how they perceive others that display travelling. This is put in relation to the term of social status in order to find out if there is a possible link. The intention was to provide an insight into the phenomenon to contribute new awareness that destinations can exploit in their marketing.

The purpose of this study was to look for tendencies that social media can contribute to exposing users to a stronger perception of opinion polarization, and further to see if the daily presence of social networking sites can put normative pressure on the users. The study was made using a survey with participants from Umea? University during the time frame of november-december 2014. The theoretical framework behind the study was mainly drawn from The Spiral Of Silence by Elisabeth Noelle-Neumann and was further supplemented with more current research, studying the effects from The Spiral Of Silence in the modern and more fragmented media landscape that exists now then when her theory was written. Further theoretical tools for analysis of the results came from Michel Foucault and his discussions in Discipline and punish, specifically his views on how surveillance can be discontinous in practice, but still permanent in it?s effects.The results of this study indicates that social media users tend to isolate themselves from uncomfortable opinions, and do not follow or read opinions they do not already agree with.

This study is about job training for people with psycho-social problems without income. The purpose with this sort of job training is to bring these people back to the regular labor market as well as the experience of having a job. In the labor market situation in Sweden today there?s no guarantee that the individual will return to the labor market after having undergone job training. The aim of this study is to understand how supervisors at job training activities experience that the organizations of the activities and resources affect their work.

In 1999 the Swedish Parliament decided about 15 environmental goals aimed to be achieved in time for the next generation. For example physical social planning must be based on programs and strategies how cultural-historical values has been attended, so called programs of cultural heritage. By law the Swedish municipalities are responsible for reaching these goals by creating program of cultural heritage. But only a few of the municipalities have these programs, meaning that many municipalities need to create programs of cultural heritage in the next five years.The aim of this report is to present a model of analysis on programs of cultural heritage in municipalities for preservation and development of cultural environments. By testing the model on the municipalities of Osby and Tomelilla methods on how to create a new program of cultural heritage or how to complete existing documents are formulated.One of the conclusions is that one document, program of cultural heritage, functions as landscape analysis, model of cultural valuation and strategy of developing cultural values.

Syfte ? Att skapa en ny produkt inom kategorin mingelbord, som erbjuder fler användningsområden för att bli mer anpassad för privatpersoner och i hemmamiljö. Att genom en innovativ konstruktion och en kombination av moduliserade- och hantverksdelar skapa en unik produkt på marknaden.Metod ? Grundmetoden för det här arbetet är den första fasen i en produkts liv: produktutvecklingsprocessen; identifiera behovet, planera designprocessen, ta fram kundkraven, utveckla konceptet och till sist utveckla produkten.Resultat ? Designkoncept på ett mingelbord har tagits fram och redovisas i bilder. Dessa bilder är resultatet av en uppmodellering i datorn med hjälp av 3D-progam.

Anne Reese: Johan Lindegrens vägval : en studie i de faktorer som påverkade enskilda aktörers verksamhet inom Stockholms musiksamhälle 1860-1908, Uppsala universitet: Institutionen för Musikvetenskap, uppsats för 100 poäng, 2007.The aim of this essay is to show some of the factors which affected the production and work of the individual musician or composer within Stockholm's music society in the late 19th century. By a case study on Johan Lindegren (1842-1908) I demonstrate how a musician or a composer functioned in the social structures of the music society and how power affected the work of the musician or composer. This essay also fills another purpose as it gives Lindegren a more detailed biography, which is something that has been missing until now.By applying a concept of power, as discussed by Michel Foucault, to this subject and interacting it with the concepts of musical opportunism, I present a new way of talking about the social, as well as the individual factors that affects the individual musician within the music society.The conclusion is drawn that there are two different types of factors that affects the work of the individual; 1) the social network and power within society, which presents positions and opportunities for the musician and 2) the individual character of musician which determine the way the individual uses the position or opportunity he or she is given..

This essay aims to find out what impact social media have on the daily lives of Swedish people in regard to their usage and sociability. In order to find that out we have performed four group interviews with a total of 16 people from two different age categories that were later compared. To analyze the empirical data we?ve used the theories on the Network Societies by Jan Van Dijk as a help of understanding. The results show that social media have become an integrated part in the lives of our informants and that a consdierable amount of time is spent on them everyday. In the younger group Facebook was considered the most useful medium as it makes the planning of events easier and can be used as a way of keeping oneself updated on news as well as on the lives of others.

AbstractIn this survey the authors studied how having a child with Aspergers syndrome affects theparents. The purpose of this survey was getting a glimpse of the parent?s experiences ofsupport from governmental instances as well as from their own network. This survey has beenexecuted from a qualitative point of view. The authors have completed interviews with sixparents of children with Aspergers syndrome.

Using a feministic perspective and a critical approach, my purpose is to discuss bibliographic classification, a central aspect of Library and Information Science. More specifically, my aim is to demonstrate the norms and the dominating thoughts regarding the organization and representation of knowledge, subjects, and social categories in classification systems. I review previous research involving critical approaches to classification. These show that classification systems are a reflection of the context in which they are created, with the result that universal assumptions can be questioned. Some studies also present problems inherent in hierarchical structures.