In this study environmental work in the Swedish hotel chain "Scandic" is investigated. Earlier studies point out sustainability and different environmental certificate programs as essential for the housing sector to contribute to sustainable tourism. The purpose and willingness to fulfill such a mission has been investigated by interviewing central actors in the hotel chain. The result shows that there is a desire to be part of environmental certificate programs mainly for the reason to be part of the system and not for the benefit of nature. Sustainable development is understood as being environmentally friendly. Different solutions to adapt and being more environmentally friendly is discussed.

This essay examines whether, and if so to which extent, the project Export MatureDestination in the Biosphere Reserve Vänerskärgården with Kinnekulle can combine the goalof the tourism industry, i.e. to double tourism between 2010 and 2020, and the goals of theBiosphere reserve, i.e. sustainable societal development and a sustainable biosphere economy.The aim is to examine how key individuals in the project approach sustainable developmentand economic growth, representing the two main interests in the area. Examining the state ofthe two interests the following examples are used: the position of sustainable development inregard to economic growth, the opportunities and challenges in the area and unity concerningthe goals of the tourism development in the region. The study is conducted through qualitativeinterviews with key individuals and a descriptive document analysis of the most importantpolicy documents.

Service quality occurs in service encounters where both customers and employees come together in an interaction. It is therefore important that the staff give their best because the interaction usually takes place in real time, which is referred to as the moment of truth.The aim of this study was to find out how luxury hotels are working to ensure good service quality, and how the staff are motivated to deliver this service. We wanted to examine this from a management perspective, and an employee perspective. Information was gathered through various interviews, where the staff at the Hotel Kämp in Helsinki and at the Sheraton Hotel Stockholm participated.Survey results show that employee motivation, training and empowerment have a significant impact to provide service in high quality. The results also show that the surveyed hotel, to certain level work in the same way, but it reveals some differences even when both hotels are part of the same concern..

The purpose of this thesis is to investigate if there exists a superiority between developed and developing countries, which then in turn effects the negative consequences, for the local inhabitants of Thailand, that follow from mass tourism.To be able to answer the questions that we have selected for this thesis, we chose to perform open interviews with six respondents which were all involved in the tourism industry in Thailand. Four of the interviews were carried out on location in Thailand. In order to deepen our understanding of the selected questions even further literary studies have been made as well. The theories we have chosen concern the topics of imperialism and figurations.Our empirical material gave significant results. It showed that there is indeed an imbalance of power between the western world and Thailand.

The purpose of this paper is to examine whether, and if so, how tourism effect the construction of a new city district with a stadium in focus. The study is based on a case study of Swedbank Arena and Arenastaden as nearby area. There has been an interest from the writers to study Swedbank Arena and Arenastaden, as it is a current subject, and both of them are under construction, which means that it was possible to see how the process works from the ground up. It has been shown that Swedbank Arena is built up in an entirely new district in which there will be new infrastructure that is tailored to the stadium and the crowd it?s expected to attract.

The purpose of this study is to investigate how customers' senses can be influenced by the experience of a visit to a tourist company and how six tourism businesses today utilize this phenomenon. The problem is that the phenomenon of sensory impact is a relatively newly discovered substance and not sufficiently established in the market.This essay is about how six selected tourism businesses use the human?s five senses during a visit by the companies. The information from each company is gathered by interviews that took place at each company with responsible employees. We have also met with experts in different sensory areas to best find out how companies can make best use of sensory experiences to influence their customers.

Market capitalism sets the conditions for how the world is conceived, experienced and organized at various spatial scales (global to local). Currently, competitiveness, entrepreneurship and economic growth are key values that shape how the world is conceived, experienced and organized. Discourses of place marketing, place branding, and the construction of places as (economic) products, are part and parcel of the heightened commodification of space. Tourism has been a major factor in the commodification of place and space. More often than not, tourism has been seen as a possibility for peripheral places, in their struggle finding new ways towards development.

Lately, more and more music festivals have emerged in Sweden. People?s desire and need to visit these events only seems to increase. Cultural tourism and music tourism has developed into a significant and important part of the experience industry and it employs more and more people within the tourism industry. The purpose of this paper is to investigate which effects this can have on the local community.

In this essay we discuss the broad area of website usability from a tourism perspective. Our goal was to investigate the usability in smaller and bigger tourism websites. We have declared what website usability means and the importance of involving the users when designing a user interface. In a pilot study, we conducted three interviews with people who work with usability and then used the information we got to form questions to use in a focus group interview. In this focus group, we asked three people to assess two Swedish tourism websites, one bigger and one smaller, to find out if they were considered usable and if there was any difference in usability depending on the size of the site.

SammanfattningRubrikFrom Sea, Sand, Sun and Sex to Death, Disaster och Deprivation-etiska överväganden vid utformningen av marknadskommunikation för dark tourism företagProblemTurism är en marknad under kontant utveckling vilket leder till att nya nischer utvecklas inom branschen för att tillfredställa kunders ökade krav. En av dessa underkategorier är dark tourism. Denna företeelse grundar sig i ett intresse att besöka platser som varit med om katastrofer. Att kommersialisera och exploatera död är ett kontroversiellt område och av många anser att denna sorts turism är oetisk. Det gäller för företag som arbetar med dark tourism att utforma marknadskommunikation som inte uppfattas som felaktig i kunders ögon.

I ett franchisesystem blir kontrollen av hur varumärket sköts inte lika överblickbart för franchisegivaren, eftersom den dagliga verksamheten planeras och styrs av någon annan, franchisetagaren. Franchising har historiskt sett nyttjats mest inom detaljhandeln. På senare år har även tjänsteföretag insett fördelarna med franchising. Dessa har dock andra förutsättningar än traditionella varuföretag eftersom det är svårare att standardisera och mäta hur en tjänst ska levereras och hur den upplevs av en kund. På grund av detta blir det av yttersta vikt för tjänsteföretag i franchisesystem att upprätta fungerande kvalitetssäkringssystem så att varumärken inte missköts.

I många år har människor jorden runt varit fascinerade av skräck och någonting som gett dem en adrenalinkick eller känsla av sorg. Därför har många spännande sevärdheter uppkommit, som exempelvis London Dungeons och Auschwitz. Detta har blivit en ny trend i turismen och har utvecklats väldigt mycket utomlands; människor vill betala för att se och ta del av elände och misär. Det lockar många olika grupper av åskådare, främst skolgrupper men även enskilda personer som vill veta mer om historian bakom platsen. Detta är även ett stort intresse hos oss (Amera och Elin) och blev därmed ett självklart val när vi bestämde oss för att utföra denna studie.Syftet med föreliggande studie är att belysa förutsättningarna för att utveckla brun turism i Halmstad.

Öland?s Business Office is on the verge of developing a strategy for the island?s future tourism. Before any work with developing Öland can be carried out, it is essential to gain an understanding of how the place is perceived today.The purpose of this essay is to study the island?s current image and make recommendations for how the place brand could be developed.The methods used are literature studies and qualitative group interviews. The participants have been inhabitants of Öland and returning visitors from the Kalmar region.

Tourism and Hospitality Management.

Background: Today, the tourism sector is one of the economically fastest growing sectors in the world. Volunteer travel is a type of service that is gaining in popularity and a number of tour operators organize these trips. Few aid agencies engaged in volunteer activities and therefore the interest in volunteer travel is caught by tour operators. These tourists travel in small groups and interact with locals. Today fifty million children in Africa are orphaned and Africans struggling with the care of these children by founding orphanages.Research questions:What does volunteers contribute with during their stay at orpahanges?What view does volunteers and orphanages have on volunteer tourism?Purpose: The purpose of this paper is to examine the positive and the negative effects that volunteer tourism contributes to orphanages.Method: The study is based on a qualitative approach with semi-and unstructured interviews, observations, and email interviews.