Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the organization should function in the future. This paper describes how these recommendations and the application has been developed, through help in existing theories. This results in a customer portal with the main purpose to provide help in handling orders with errors, and several routines recommended to Exacta Distributionscenter. .

Syftet med studien var att undersöka sjuksköterskors upplevelser av att arbeta med känguruvård inom svensk neonatalvård. Tidigare forskning är sparsamt beskriven och inga studier är publicerade som rör svensk omvårdnad utifrån denna metod. Semi-strukturerade intervjuer med sju sjuksköterskor genomfördes på en neonatalavdelning i södra Sverige. Textmaterialet analyserades, efter att ha skrivits ut ordagrant, enligt en kvalitativ innehållsanalys. Analysen resulterade i tre huvudkategorier; att befrämja anknytning, att uppleva inspiration och att uppleva begränsning.

Syftet med min studie är att kartlägga hur man som lärare kan arbete för att motivera sina elever i den dagliga undervisningen. Detta sett ur ett pedagogperspektiv. Resultatet är baserat på kvalitativa intervjuer med tre aktiva lärare. Resultat tillsammans med förankring i för studien aktuell litteratur utgör grund för diskussion. Resultatet tillsammans med litteraturen visar att arbete med att främja individers motivation är komplex och att det inte finns några enkla lösningar på hur man skall gå tillväga.

In my project, Cups on the run, I have studied the relationship between ceramic utility objects and different environments, when moving them off the table. My background as a potter has been the starting point. From there, I wanted to see if I could expand my craft to the space beyond. With the cup, which for most people has a clear function and a relation to us human, in repetitive structure I explored the spatiality and architecture in various environments. Life fascinates me through how everything is made up of tiny parts that together create the tangible and intangible.

The aim was to identify if the veterinary nurse is as competent as the veterinaian in placing a nasoesophageal feeding tube. The aim was also to identify the complications with malnutrition and the advantage and disadvantage of the procedure. This essay is based on several interviews with both veterinary nurses and veterinaries. 16 persons were asked 4 short questions in conjunction with an intensive care/emergency and surgery congress in Gothenburg in February 2013. In addition 4 major hospitals that provided intensive care were asked to answer 5 more detailed questions, one answer from a veterinary and one answer from a veterinary nurse was requested.

The purpose of this study is to explore how teachers in Sweden and Croatia work with children that have problems like ADHD and dyslexia in school. I have chosen to compare pedagogical methods between Swedish and Croatian teachers which are used in work with children with difficulties when it comes to the education and teachers approach to these children. I have done a qualified study and have interviewed teachers in both Sweden and Croatia and one specialist in pedagogy in Croatia. I compared with these interviews information from earlier studies and literature. Results show that teachers in Sweden are of the opinion that every student who has these difficulties is different and therefore the use a variation of pedagogical strategies is crucial.

Several cities have implemented various projects to improve traffic safety in city centers.During 1970s and 1980s the city centers changed as the suburbs grew and large shopping centers were located outside the center. At the same time, several projects were initiated with construction of pedestrian streets and restriction of traffic in the center. In year 1994,shared-used areas were introduced in Sweden and these areas are often used in center environments.In Sweden, municipalities are responsible for integrating security in public places and in comprehensive plans and detailed development plans. The National Board of Housing,Building and Planning is the authority for administrating planning issues and develop general guidance about planning. Traffic is one of their key issues, although today there are no concrete guidelines from the National Board of Housing, Building and Planningfor the design of traffic safety in city centers.Traffic safety in city centers affects many people because the city center is a public place.It is therefore important that there are current guidelines available that are helpful for changes and improvements in traffic safety in the city center.The purpose of this report is to formulate guidelines for planning city centers from a traffic safety perspective.

This literature study summarizes the signals dogs use in intraspecific communication. The purpose is to clarify the way dogs communicate so that situations where their intentions are misjudged can be avoided. The signals are divided into olfactory, visual, auditory and tactile and every section starts with a short anatomic and physiologic description of the sense organ that is used to register the current signal type. The interspecific communication between dog and human regarding its development and function is brought up. To end with suggestions are given of how veterinary technicians in clinics can make use of knowledge about the way dogs communicate.

The aim of this graduate essay is to elucidate and compare the approach to learning that emerges in texts about the two educational practices Montessori and Reggio Emilia.The guiding research questions in this study are:What do Montessori and Reggio Emilia that learning is about?The mean Montessori and Reggio Emilia that learning goes to?How do you describe the Montessori and Reggio Emilia justification why it is important to learn? Through a poststructural theoretical framework and text analysis the study focused on what has been written about learning in the traditions of Montessori and Reggio Emilia.The results of the study indicate that both Montessori and Reggio Emilia look at the child in a similar way in which the child have the desire to explore and learn. Both pedagogy traditions think that the child will develop into independent people who can change society in the future for the better and with a democratic basis.The study also reveals how the Swedish curriculum (Skolverket, 98/10) is inspired both by the Reggio Emilia and Montessori traditions through describing how preschool should stimulate and challenge the child's development and learning, utilize and strengthen the interests of children to learn to conquer new experiences, knowledge and skills..

Policy documents in the public library field, such as the library legislation, local political goals and intra-library plan documents, often include ambitious but ambiguous formulations. This two years master?s thesis examines the relationship between four policy documents and library practice in a local context. The theoretical framework is inspired by a sociocultural theory developed by the Swedish professor of pedagogical psychology Roger Säljö. The theory emphasizes the importance of context to learning and development.The thesis? method is a case study.

We have made a qualitative study where we have chosen to interview a number of respondents consisting of ophthalmologists, eye nurses and patients. The purpose of the study was to examine employees' perceptions of patient-related status and treatment and quality, and meaningful participation in the work. The conducted interviews, we then sat in relation to how patients experienced the visit to the eye clinic and their perception of accessibility and hospitality. The result is then compared against the policy of the Title use of internally and we have also tried to explain what is happening with the help of various theorists. Theorist that we made use of is Maslow, Foucault, Deming (TQM) and Herzberg.

Introduktion. Under sjuksköterskeutbildningen fokuseras bland annat på sjuksköterskors omvårdande funktion och omvårdnadsansvar. I praktiken varierar det hur patientcentrerat sjuksköterskor arbetar och vilket ansvar som faktiskt tas för att individanpassa vården. Primary nursing är en organiseringsmodell och ett arbetssätt som bygger på att individanpassa vården vilket är en av sjuksköterskors viktigaste funktion för en holistisk omvårdnad.Syfte. Syftet med denna litteraturstudie var att belysa hur sjuksköterskor uppfattar primary nursing utifrån begreppen självständighet, ansvar, auktoritet, beslutanderätt och kontinuitet.Bakgrund.

A qualitative study about collaboration between librarians and nurses in the supplying of consumer health information (CHI) at The Hospital Library of The Mölndal Hospital in Mölndalnear Gothenburg, Sweden.The staff were interviewed about how their work is affected by the collaboration between thetwo occupational groups. The purpose of the study is to find out if there exists a strugglebetween the groups about the influence on and the control over the handling of this kind ofinformation. Despite some problems with the permission to do as many interviews as needed,the study shows some positive effects with the collaboration. The study gives a short backgroundto the development of CHI services in USA, the UK, Denmark and Sweden. Fourfurther CHI service centres in Sweden are shortly presented and one member of each staffwas interviewed by telephone..

This report describes the construction work of a radar antenna for the radar systemCARABAS. CARABAS is a long wave airborne ground radar that has been developed bySAAB Microwave Systems and will now be mounted on a small helicopter, Schweizer 300.The antenna should be able to fold up and down. When the radar is in use the antenna islowered and under transport, start and landing the antenna is folded up. An emergency dropfunction should also be included in the design of CARABAS III.The extent of this report includes construction of the antenna, frame structure attached to thehelicopter, mechanism for folding the antenna up and down and mechanism for emergencydrop function. The mechanical design of the antenna and frame structure is based on modaland stress analysis, vibration measurement of Schweizer 300 and frequency analysis, andcalculations regarding aerodynamic drag and mechanics.The exciting frequencies of the helicopter and accelerations at those frequencies weredetermined by vibration measurement and frequency analysis.

The study describes six upper secondary school students? thoughts of and stories about mentors and mentorship in secondary school. The mentorship has been studied with a hermeneutic approach from a narrative pupil relational perspective, which is influenced by the phenomenological humanity perspective. The aim of this study is to describe a few pupils? life worlds and to try to interpret how they describe and explain their own behavior related to mentorship and their mentors.